Manager, Employee Services

hace 7 meses

Lagunilla, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

LSEG’s People Operations team is on a multi-year journey to improve the colleague experience through efficient, scalable, technology-enabled operational processes and services throughout the colleague lifecycle.

Reporting to our Senior Manager, People Services, you will play a critical role in these efforts by helping to transform our current state processes across the Americas and to build out an HR shared service team.

You will collaborate with People Business Partners, COEs, Payroll, and other key to partners to ensure operational excellence in delivery, and issue resolution, of day-to-day People operations, ensuring that the colleague experience is at the forefront of everything you do.

WHAT YOU'LL BE DOING:
You will lead and coordinate the work of a team and will be responsible for operational delivery across a broad range of critical colleague lifecycle processes such as onboarding, benefits administration, immigration, absence management, offboarding, etc, ensuring that all processes are performed accurately and within defined SLAs.

In coordination with our People Operations Global Capability Center, your team will provide support at all stages of the colleague lifecycle to LSEG’s roughly 3000 colleagues across the Americas, with particular involvement in those processes which are time sensitive/time zone dependent, or which require local language support.

You will serve as the primary point of escalation point for both day-to-day issues and more complex operational problems across the Americas. Where issues arise, you will perform root cause analyses, recommend process improvements, and will coach members of your team to prevent similar issues from occurring in future. You will also raise issues to the COEs or external parties where needed and see those through to resolution.

As we scale our People Operations target operating model, you will be responsible for hiring new members of the team in Costa Rica, training them on our processes, and onboarding them to LSEG’s values and our ways of working.

You will assist with drafting and keeping up to date SOP documentation for HR Operations processes across the Americas, as well as putting forward recommendations for process improvement.

You will also provide input into and participate in projects related to our ongoing transformation efforts within the People Ops team. To that end, you and members of your team will perform user acceptance testing where required when new processes/systems are introduced.

WHAT YOU'LL BRING:
5-10 years of prior experience in HR Operations, preferably in a global HR shared services environment

Prior experience managing direct reports, with a demonstrated capacity for effective performance management, as well as a proven track record of leading impactful teams

Previous experience standing up an HR shared service team and/or participating in HR transformation/organizational change initiatives

Fluency or professional working proficiency in English

A dedication to continuous process improvement and a passion for ensuring a positive colleague experience

Prior experience with Workday and ServiceNow or other HRIS and case management tools

A solid understanding of HR policies and procedures, with experience of providing advice on complex transactional HR issues to various internal and external partners

Exceptional integrity, dependability, and follow-through

An ability to develop and maintain excellent working relationships with colleagues and customers at all levels

Strong analytic, consultative, and collaboration skills

An ability to recognize and deal appropriately with sensitive and confidential information

Strong communication skills (both written and verbal)

An ability to work under pressure, juggle multiple competing projects, and to meet tight deadlines

Resourcefulness and a demonstrated ability to successfully navigate a highly matrixed, global organization

Self-motivation and a willingness to learn

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic gro

  • Compliance Manager

    hace 1 semana

    Lagunilla, Costa Rica PTS Consulting Services A tiempo completo

    We are looking for an experienced **Compliance Manager** to ensure our company adheres to legal standards and in-house policies. You will be responsible for enforcing regulations in all aspects and levels of business as well as provide guidance on compliance matters. A great Compliance Manager is well-versed in legal guidelines and corporate governance best...

  • Sr. Manager, Gbs Shared Services Productivity

    hace 7 meses

    Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Position Summary**: The Sr. Manager, GBS Shared Services Productivity & Performance Management will play a key leadership role in driving productivity and operational effectiveness and efficiency throughout GBS globally, across workstreams including Order to Cash, Procure to Pay, Record to Report and Customer Care. This role will also be key in setting a...

  • Manager, Accounting

    hace 7 meses

    Lagunilla, Costa Rica Thomson Reuters A tiempo completo

    **Manager, Accounting**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! We are looking for an Accounting Manager. The AO is a key element of the company's strategy to leverage best practices, support future...

  • Project Lead Senior Manager

    hace 7 meses

    Lagunilla, Costa Rica Thomson Reuters A tiempo completo

    **Project Lead Senior Manager Job Description** Are you passionate about the chance to bring your Accounting experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you. We are looking for a Project Lead Senior Manager to join the Thomson Reuters accounting team located in Lagunilla de Heredia,...

  • Project Manager

    hace 1 semana

    Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completo

    Position Summary: Thermo Fisher Scientific established a Global Business Services (GBS) organization for the EMEA region to provide consistent, exceptional service to its businesses. The GBS PMO Project Manager will manage the execution of the program and ensure that critical activities get the right focus. They will be responsible for managing the program...

  • Sr Manager, Customer Service Ams

    hace 7 meses

    Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completo

    Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $45 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and...

  • Sr Manager Accounts Receivables

    hace 6 meses

    Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Job Title: Senior Credit & Collections Manager** **Reports To: Order to Cash Director** **Group/Division: Global Business Services** **Career Band: 08** **Job Track: Management** **Location: Costa Rica** **No. of Direct Reports: xxx reports** - The role is leading a large portion of the Order to Cash (OtC) function in Costa Rica, with an annual...

  • Sr Manager Accounts Receivables

    hace 6 meses

    Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Job Title: Senior Credit & Collections Manager** **Reports To: Order to Cash Director** **Group/Division: Global Business Services** **Career Band: 08** **Job Track: Management** **Location: Costa Rica** **No. of Direct Reports: xxx reports** **Position Summary**: - The role is leading a large portion of the Order to Cash (OtC) function in Costa...

  • Manager, Finance

    hace 7 meses

    Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completo

    **About Thermo Fisher Scientific**: At Thermo Fisher Scientific, our Finance teams are important to our business and functional teams to make educated, sound decisions that drive our mission of enabling our customers to make the world healthier, cleaner, and safer, and make us a stable and trusted industry leader. From Financial Planning & Analysis, Tax,...

  • Manager, Finance

    hace 7 meses

    Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completo

    **About Thermo Fisher Scientific**: At Thermo Fisher Scientific, our Finance teams are important to our business and functional teams to make educated, sound decisions that drive our mission of enabling our customers to make the world healthier, cleaner, and safer, and make us a stable and trusted industry leader. From Financial Planning & Analysis, Tax,...

  • Global Payroll Project Manager

    hace 7 meses

    Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completo

    The Global Payroll Project Manager will have extensive project management experience within the payroll industry. This role facilitates collaboration among business units, legal, tax authorities, technical teams, vendors and at various times, external consultants. Responsible for the implementation of Global Payroll projects including but not limited to...

  • Global Payroll Project Manager

    hace 7 meses

    Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completo

    The Global Payroll Project Manager will have extensive project management experience within the payroll industry. This role facilitates collaboration among business units, legal, tax authorities, technical teams, vendors and at various times, external consultants. Responsible for the implementation of Global Payroll projects including but not limited to...

  • Procurement Manager

    hace 7 meses

    Lagunilla, Costa Rica TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The TU Procure, Third Party Management, Facilities, and Travel function within Global Operations at TransUnion is responsible for managing the relationships and spend with vendors that supply TransUnion with goods and services, while serving as the conduit with other internal functions that...

  • Sr Director, Business Services and Program

    hace 7 meses

    Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Position Summary**: The Sr Director, Business Services and Program Enablement, will be accountable for the definition and execution of a global SSC enablement strategy that supports the expansion and the operational excellence of our shared services globally. The job holder will lead a global program office, supporting business-critical initiatives. In...

  • Business Project Manager

    hace 6 meses

    Lagunilla, Costa Rica TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The main purpose of the Project Manager is to plan, organise and lead multiple business change projects delivering them to time, cost and quality tolerances within the TU project management framework; engage the relevant stakeholders and project resources, ensure accurate reporting, and manage...

  • Global Network Portfolio Manager

    hace 7 meses

    Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Portfolio Manager, Global Network Services**: **Position Summary**: The GNS Portfolio Manager has responsibility for strategic leadership and implementation of high-profile Thermo Fisher Business Unit Global Network Project Portfolios as part of the Corporate Information Security (CIS) team. The Portfolio Manager will work closely with Business Unit IT and...

  • Communications & Change Manager

    hace 7 meses

    Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Job Title**: Program Enablement, Communications & Change Manager - ** Reports to**: Program Enablement, Change, Communications and Training (CC&T) leader - ** Group / Division**: Corporate / Global Business Services (GBS) - ** Career Band**: Band 7 - ** Job Track**:Professional The role targets preparing GBS and customers/partners to change to new...

  • Communications & Change Manager

    hace 7 meses

    Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completo

    ** Job Title**: Program Enablement, Communications & Change Manager - ** Reports to**: Program Enablement, Change, Communications and Training (CC&T) leader - ** Group / Division**: Corporate / Global Business Services (GBS) - ** Career Band**: Band 7 - ** Job Track**:Professional **Position Summary**: The role targets preparing GBS and customers/partners...

  • Team Lead

    hace 1 semana

    Lagunilla, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    Position Summary: The Account Manager Team Leader is responsible for maintaining positive relationships with customers and Account Managers to drive account revenue retention and growth. By collaborating with internal partners, the Account Manager Team Leader delivers exceptional service and a valuable solution. The position will handle a defined book of...

  • Project Manager Iii

    hace 7 meses

    Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completo

    **MS About Thermo Fisher Scientific**: - ** Job Title**: Project Lead, GBS Enablement - ** Reports to**: Sr. Manager PMO, GBS Enablement - ** Group / Division**: Corporate / Global Business Services - ** Career Band**: 6 - ** Location**: Costa Rica Thermo Fisher Scientific established a Global Business Services (GBS) organization to provide consistent,...