Associate Account Manager- San Jose, Costa Rica

hace 2 días

Orotina, Costa Rica cloudpay A tiempo completo

“Account Management is CloudPay’s bridge between our customer and the CloudPay organization and able to work collaboratively with Cloudpay global payroll operations team.”

**Attributes and Experience Required**:

- Knowledge of international payroll processes and business cultures
- Customer facing experience
- Strong customer service focus, assertive thinking and decision-making skills
- Issues and pending actions tracking and delivery, escalation management required.
- Ability to engage across corporate functions (Sales, Implementation, Operations, Marketing, Customer Support, Product Management and Finance)
- Excellent English verbal and written communication skills, as well as presenting skills, including the ability to chair meetings and host webinars

**Daily Duties and Main Responsibilities will include**:

- To stand as CloudPay single point of contact facing the assigned Customer portfolio
- To ensure the appropriate transition from the setup of the new client to the adoption of the service model including the usage of consolidated services systems (Reporting, Invoicing, KPI, etc)
- To ensure the coordination of the service delivery by triggering, tracking progress and closing the payroll cycle, either with in-house or with external payroll service providers
- To facilitate Customer to adopt consolidated services and to move into a centralization mode
- Monitor and manage the Customer relationship and satisfaction at Customer senior levels
- To solve potential issues that may prevent the satisfactory and timely completion of the global services
- To monitor master service schedules to ensure timely achievement of all deliverables
- To act on the Customer demands and trigger actions, track progress and close the service delivery
- To participate in intra-departmental projects

**Package and Benefits**:

- Competitive annual salary and benefits package
- 15 vacation days plus public holidays
- Birthday leave
- Flexible remote working
- Private Medical, Dental and Life Insurance
- Personal and professional development opportunities
- Friendly working environment

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