Analyst, Billing Control

hace 5 meses

Heredia, Costa Rica BAXTER A tiempo completo

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Thisiswhere

**About Us**

Our products and therapies touch the lives of millions of people around the world every day, which is why we are passionate about ground-breaking innovations that brings more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.

Are you ready to take the next step in your career?

**Your role at Baxter**

The role will be reviewing and processing the daily invoices, e-invoices, consolidated or manual invoices for the customers supported by the regional shared service center. Specific responsibilities include: error free invoice processing, problem resolution, customer issue resolution and delivering performance that meets or exceeds service level agreements and customer expectations.

**Key Responsibilities**:

- Complete billing activities, including the oversight of automated billing processes and resolution of errors flagged by the ERP system
- Understand customer profiles and their relative billing requirements (including specific supporting document or billing submission requirements)
- Develop strong knowledge of customer base and company interpersonal structure for effective issue resolution.
- Ensure that all products and services have been billed in accordance to the contract and invoices and supporting documents have been submitted to the customer as per the agreed billing method (EDI, e-invoicing, Portal etc.)
- Coordinate with the AR team to follow-up on customer disputes, incorrect invoice information, underpayments, and past due receivables as a result of billing errors in a timely manner.
- Ensure compliance with the Company's billing objectives to ensure a streamlined billing process that can be scaled.
- Resolve Disputes within own area of responsibility according to the agreed upon timeline.
- Enter notes into Get Paid and provide sufficient information and supporting documentation to the dispute coordinator.
- Contact internal owners for resolution of Disputes that are not being resolved on a timely basis.
- Work with internal departments (Pricing, Customer Service, Sales, IT) to research, provide support in obtaining additional information to resolve billing related issues and disputes.
- Identify repetitive issues and communicate those to the proper owners and Billing GPO to facilitate root cause analysis and eradication.
- Represent billing function on cross-functional project teams and support the process standardization and automation efforts to reduce redundancies and inefficiencies
- Support the training and process improvement effort
- Serve as the primary point of contact for internal and external auditors as billing related questions arise
- Keep up to date with billing best practices and technology improvements
- Achieve billing accuracy and other billing related goals

**Qualifications**
- High level ability to influence and negotiate.
- Excellent problem solving, and customer service skills
- Excellent customer interpersonal skills with high proficiency in speaking and writing (English+ additional languages to be specified)
- Adaptable to new insights and ways of accomplishing tasks
- Ability to work in a team environment

**Education and experience**
- Bachelor degree in Finance, Accounting or similar work experience.
- 3+ years experience in SSC or similar corporate role with primary focus on billing.
- Experience in Billing/AR process improvements.
- Functional knowledge of the accounts receivable and dispute management processes.
- Proficient in using JDE and C2C Technology preferred.
- Advanced usage of Microsoft Office suite.

**Equal Employment Opportunity**

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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