Jr Analyst, Billing Control

hace 3 semanas

Heredia, Costa Rica BAXTER A tiempo completo

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Thisiswhere

**About Us**

Our products and therapies touch the lives of millions of people around the world every day, which is why we are passionate about ground-breaking innovations that brings more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.

Are you ready to take the next step in your career?

**Your role at Baxter**

This role is in charge of billing disputes, processing credit and rebill due to different issues, reviewing disputes related with inventory (returns), and help to resolve any issue that arrives to the credit and collections mailbox.

Specific responsibilities include identifying and resolving billing disputes, problem solving skills, processing credit memo, debit memo and manual invoices, and providing excellent internal and external customer service.

**Key Roles & Responsibilities**
- Complete daily activities according with the role
- Contact customers for disputes resolution as required.
- Understand customer profiles and their related sensitivities.
- Resolve unidentified payments that have been assigned as a billing dispute code.
- Complete into the corresponding timeframe credit and debit notes, manual invoices, and consolidated billing.
- Maintain daily Pending Order and follow ups on time.
- Issue requests for refunds of cash on account or credit memos as needed.
- Enter notes into Get Paid and provide sufficient information to the owner.
- Contact customers regarding unidentified Disputes, resolve reason, secure additional documentation as needed.
- Develop strong understanding of customer base and company interpersonal structure.
- Support the training and process improvement effort.
- Participate in the performance review process.
- Advanced problematic accounts to the collection’s supervisor with an explanation of the issues and request assistance

**Critical Competencies Required**
- Good customer interpersonal skills with high proficiency in speaking and writing the local business language.
- Good problem solving, and customer service skills.
- Functional knowledge of the accounts receivable, billing process, disputes resolution, and collections processes.
- Organized person with good follow-up, documentation, and multitasking skills.
- Ability to handle stressful situations and meet deadlines.
- Adaptable to new insights and ways of accomplishing tasks
- Ability to work in a team environment

**Experience Required**
- Currently studying or with Bachelor’s degree.
- Proficient in using JDE and GetPaid preferred.
- Microsoft Office suite Proficient.
- Experience in C2C process improvements. Desired
- Ability to travel to the United States, Mexico, and/or Canada

**Equal Employment Opportunity**

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law

EEO is the law - Poster Supplement

Pay Transparency Policy

LI-AB1

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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