Customer Support Analyst

hace 6 meses


Heredia, Costa Rica Workday A tiempo completo

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Do you have what it takes to continuously provide outstanding Customer support? Are you ready to take your knowledge of Higher Education, collaborating and problem solving to resolve Customer issues?

Información sobre el equipo

¿Tiene lo que se necesita para ofrecer un excelente servicio de atención al cliente? ¿Está preparado para aprovechar sus conocimientos de educación superior, trabajar en colaboración y resolver problemas para ayudar a los clientes con sus dificultades?

About the Role

We have a unique opportunity within the Workday Support team for a person with vision, a passion for excellence and a track record of success. This is not a role answering questions - it's about digging in and coming up with solutions to a variety of time sensitive, operational critical issues - it's about passion, innovation and excellence in a fast-paced and dynamic organization.

What would you do all day?
- Manage a queue of Student cases, prioritizing issues based on severity and customer impact
- Solve complex problems, drive change, and implement solutions
- Handle sensitive escalated customer issues
- Work with Product Managers, QA and Development to highlight customer Student processing trends and identify areas for enhanced functionality and tools
- Maintain your knowledge of new functionality and compliance changes
- Use your energy, drive, adaptability and enthusiasm to perpetrate the positive vibes throughout the company
- Participate in our 24/7 global coverage plan

Información sobre la función

Trabajar en una empresa donde las personas creen de verdad en lo que hacen es muy divertido. En Workday, nos comprometemos a transmitir nuestra pasión por el negocio de las aplicaciones empresariales y a centrarnos en el cliente. Trabajamos duro y nos tomamos en serio lo que hacemos. Pero también nos gusta pasarlo bien. De hecho, dirigimos nuestra empresa con ese principio en mente cada día: Uno de nuestros valores fundamentales es la diversión.

¿En qué ocuparía su día?
- Gestionar una fila de casos de estudiantes, priorizando los problemas en función de la gravedad y el impacto para el cliente.
- Resolver problemas complejos, impulsar el cambio y aplicar soluciones
- Gestionar los problemas delicados de los clientes
- Trabajar con los jefes de producto, control de calidad y desarrollo para resaltar las tendencias de procesamiento de los estudiantes de los clientes e identificar áreas para mejorar la funcionalidad y las herramientas.
- Mantener actualizado su conocimiento de las nuevas funcionalidades y cambios en el cumplimiento de la normativa
- Utilizar su energía, empuje, adaptabilidad y entusiasmo para perpetuar las vibras positivas en toda la empresa.
- Participar en nuestro plan de cobertura mundial 24/7

About You

Basic Qualifications:
It is essential to be bilingual in Spanish and English

Other Qualifications:

- Experience with Higher Education or supporting a Student information system preferred
- Experience in one or more of the following functional areas preferred:

- Human Capital Management
- Financials
- Recruiting
- Successful track record of managing multiple urgent priority issues concurrently
- Excellent analytical, problem solving and multi-tasking skills
- Proven ability to collaborate and build strong relationships with customers and internal resources
- Demonstrate initiative, flexibility and provide complete follow through on areas of responsibility.
- Able to generate a sense of urgency and rally appropriate teams
- Able to deal with the stress related to resolution timeframes and conflicting/competing priorities

Qué esperamos de usted

Cualificaciones básicas:

- 4+ años de experiência en soporte de aplicaciones, dando soporte a una solución de software compleja

Es imprescindible ser bilingüe en español e inglés

Otras cualificaciones:

- Preferiblemente, experiência en educación superior o en sistemas de informaci



  • Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Customer Service Analyst Mandarin will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **Responsibilities**: - Confer with customers by...


  • Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Logistics & Process Support Analyst (Temporary role) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate...


  • Heredia, Costa Rica Procore Technologies A tiempo completo

    Job DescriptionWhat if you could use your people skills to support a product that impacts how communities’ hospitals, homes, sports stadiums, and schools worldwide are built? Construction impacts the lives of nearly everyone in the world, yet it’s also one of the world’s least digitized and least-served industries. That’s why we’re looking for a...


  • Heredia, Costa Rica Citi A tiempo completo

    The Application Sup Analyst is an entry-level position responsible for monitoring, integrity validations and process execution providing operations support services. Additionally, the Ops Sup Analyst 1 serves as the liaison among Production Support, Finance and Accounting departments, and source systems. The overall objective of this role is to provide...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Night Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are...


  • Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time **Company Description**: Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for...


  • Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. - The Technical Support Analyst will provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems within specified service level agreements. Ensuring that the Moody's values are proven in...

  • Financial Analyst

    hace 6 meses


    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor's degree in accounting and commerce (B. Com) - Knowledge of Excel at an advanced level - Strong customer focus (both internal/external) The financial analyst will be responsible to support the promotions and Contra-COGS agreement review processes across Amazon businesses for United States of America, Canada, Brazil and Mexico. The key goal for this...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are...


  • Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...


  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...


  • Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...


  • Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...


  • Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...


  • Heredia, Costa Rica DHL A tiempo completo

    Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. With over 550,000 employees, we connect people, improving their lives. **Discover the spirit of DHL EXPRESS and make your next career move today!** Career...


  • Heredia, Costa Rica SGF Global A tiempo completo

    **Description**: - Experience Customer Support (basic technical support at least). - English speaking and if we can Portuguese (Portuguese-French is optional). - Technology support industry. - Knowledge on Phone and CRM (Salesforce)