Collections Agent

We are still growing with new and exciting opportunities - Be a part of our team

Bill Gosling Outsourcing is looking for **Collections Agents **to work in our beautiful office in Heredia, Costa Rica.

As a **Collections Agent, **you will:
Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow-up actions until the customer issues are fully resolved.

**Key Responsibilities**
- Negotiate payment terms/arrangements if applicable.
- Review account status/information thoroughly to understand the customer’s inquiry/need.
- Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
- Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
- Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.

**Requirements**:

- Previous experience in Collections is preferred
- English Proficiency of CEFR B2 / 85% or better
- Successful completion of high school education is preferred
- We offer both Work from Office and Hybrid work modules - to be considered you must be able to work from our office. Who doesn't like a beautiful, new office with a fun work environment and free coffee?

**About You**
- Enjoy talking to people on the phone, and have excellent listening and communication skills, both written and oral
- Ability to connect with customers with empathy and offer helpful solutions
- Strong negotiation ability to persuade customers to make payments
- A desire to grow and drive your career forward

**Why work with us?**
- Monthly salary $900 to $950 USD, with the potential to earn up to $250 USD in monthly bonus
- Performance Bonus
- Birthday day off (paid)
- Marriage Leave (3 days paid)
- Bereavement Leave (3 days paid)
- Free counseling sessions
- Point-to-point transportation
- Annual merit increase
- Asociacion solidarista
- Dental Benefit
- SmartFit Partnership
- Employee Discount Hub (Discounts in restaurant, hotels and flights)
- Free parking for all employees
- An amazing work culture where you can learn and grow
- Opportunities for internal growth within the company

**About us**

Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.

**Where are we located?**

We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.

**CHECK US OUT**

**Job Types**: Full-time, Permanent

Pay: ₡450,000.00 - ₡490,000.00 per month

Ability to commute/relocate:

- Heredia, Provincia de Heredia: Reliably commute or planning to relocate before starting work (required)