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Proactive Insights/active Care
hace 3 semanas
**One of the required skills for the resource should be proficiency in both Spanish and English, along with Portuguese.**
Job description:
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer-facing issues.
- Feeling comfortable leading onboarding calls with customers and partners.
- Taking ownership of reported customer issues and seeing problems through to resolution.
- Determining the best solution based on the issue and details provided by customers.
- Be able to perform remote troubleshooting, read and understand logs.
- Proven working experience in enterprise technical support, IT support, as a technical engineer or as an onboarding project manager.
- Strong problem-solving skills / Excellent communication skills
Qualifications:
- Bachelor’s degree in computer science or computer engineering related degree.
- Must have at least fundamental knowledge of networking basics and topology.
- Excellent analytical and problem-solving skills
- Must be strong communicator both written and verbally in English.
- Understanding of cloud computing concepts.
Tipo de puesto: Tiempo completo
Salario: ₡800,000.00 - ₡1,200,000.00 al mes
Pregunta(s) de postulación:
- Cuenta con ingles avanzado ?
- Tiene dominio del idioma portugues
- Cuenta con estudios avanzados en campos de TI
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