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Program Coordinator

hace 1 mes

San José, Costa Rica JLL A tiempo completo

JLL supports the Whole You, personally and professionally.

**Job Purpose**:
To coordinate and supervise third party vendors providing employee’s transportation services, including but not limited to staff, vehicles, equipment, operating procedures, transport schedules programing and adherence/compliance with local applicable legal, labor, tax and insurance regulations associated to the nature of people’s transportation services. Its main purpose is to keep the transportation services in a high level of efficiency, including timing, cost, and customer satisfaction in line with business dynamics.

Roles & Responsibilities
Manage third party service vendors performance to ensure they meet the contract and defined goals or KPIs.
Drive compliance with Client’s minimum service audit standards and principles.
Identify opportunities to maximize the service at cost, lead times and service utilization ratios.
Follow up with vendors to ensure compliance with local authorities’ regulations and applicable labor, tax and insurance regulations.
Increase customer satisfaction by driving a responsive and effective support scheme.
Review and Analyze service KPIs to identify and suggest new way to streamline and drive cost efficiencies.
Ensure feedback from customers and the client is taken into account to drive actionable steps to improve the service.
Develop and implement on-going audit processes to inspect vendors’ premises and vehicles through an inspection checklist and keep tracking of corrective actions.
Assure all transportation vehicles within the operation comply with clients/government standards/requirements (i.e. technical, operative and good appearance).
Drives parking lots and spots guidelines and usage principles working with the Client and property owners to ensure parking spaces are used efficiently and with the best distribution to comply with the client expectations.
Complete the third-party personnel on-boarding and off-boarding per applicable SLAs.

**Requirements**:
**Academic Background**:
Technical Degree in transportation logistics, Process Engineering, Business Administration or equivalent working experience in the transportation/logistic field.

**Experience**:
1+ years of experience in corporate offices managing employees’ transportation services.

**Skills**:
High Customer Service attitude as the ability to provide a practical and innovative service experience to the Client and internal associates.
Capacity to lead a multi-supply partner team to deliver a seamless and integrated service portfolio.
Self-aware, self-motivated and results driven individual
Passion for winning and biased toward actions to work as part of a team.
Capable to adapt to work in a fast-paced and highly changing demanding work environment.
Excellent organization and follow through competences
Effective verbal and written communication across different audiences

**Languages**:
English is a plus

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.