Client Services Analyst Sr

hace 2 meses


San José, Costa Rica Experian A tiempo completo

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

**Job Description**:
Major Job Functions

Ability to perform all functions of Client Services. Analyst. II and:

- Review internal process, recommend and develop changes to improve systems efficiency, automation, and/or effectiveness.
- Assess project complexity and estimate development and implementation time frame.
- Document and communicate complex solutions to internal and external clients in a timely fashion.
- Participate in client or management meeting with technical presentations and/or input. Communicate and consult with internal and external clients about technical needs/support/issues.
- Process multiple complex projects at the same time and prioritize accordingly
- Assist with team leadership roles and mentor new team members.
- Provide support with maintaining and publishing comprehensive project plans and schedules.
- Partner with internal team members and client business partners to analyze problems and provide insight and analysis to business problems.
- Contribute to continuous improvements by identifying ways to optimize resource and pc capacity.
- Develop strong working relationships with clients and service/sales team.
- Participate in pre-sales processes as required

**Qualifications**:

- Bachelor’s degree or equivalent experience required, preferably in the Computer Science area
- Requires 2-4 years experience in a computing environment. Previous Experian technical experience is helpful
- Good analytical skills (problem identification and resolution).
- Strong PC skills, may include JCL, SAS, mainframe, sql, unix, oracle, DB2, AWS and any cloud computing experience a plus.
- Detail oriented.
- Good organizational skills.
- Ability to work independently.
- Good oral and written communication skills.
- Project management skills.
- Basic leadership skills a plus
- Multitasking and Time Management skills

Additional Information

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._
- #LI-REMOTE #LI-SA1_

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._



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