Talent Acquisitions Operation Manager Latam

hace 3 días

Heredia, Costa Rica Citi A tiempo completo

Looking for your next career opportunity in HR? Take this unique opportunity and join Citi’s Talent Acquisitions Operation Team

In this senior manager role, you will be leading the expanding Talent Acquisition Operations team in LATAM who is responsible for interview scheduling, background screening, offer creation and onboarding new hires for the LATAM region. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

**Responsibilities**:

- Design, oversee, and evaluate operative strategies to have efficient processes, improve the customer experience, and reduce losses to the institution
- Review processes, procedures, strategy changes, and capacity plans to ensure productivity and turnaround time according to Service Level Agreements (SLAs)
- Oversee all policies and procedures are in place to ensure operations run within the highest quality standards, risk is minimized and customers have a positive experience
- Design strategies that generate improvements and participate in improvement projects with internal and external stakeholders
- Monitor the team’s quality and efficiency of end results
- Manage regional budget and productivity targets including workforce planning to meet both business demands and financial targets
- Acts as SME to senior stakeholders and other team members, advise on complex cases
- Partner with senior line directors to identify opportunities and communicate solutions and analysis back to senior management
Perform people management tasks (performance evaluation, hiring, training and development, disciplinary actions) and maintain appropriate staffing requirements

**Qualifications**:

- 10+ years of relevant experience
- Strong leadership skills and experience in managing teams in service delivery management at various levels of complex organizations
- Proven track record in leading re-engineering and change within an organization across multiple countries
- Extensive knowledge in operations management tools, methods and techniques
- Strong interpersonal, relationship building, influencing and conflict resolution skills
- Team player with the ability to manage in a matrixed environment
- Change agent; demonstrated bias for action and sense of urgency.
- Excellent written and oral communication skills, including presentation skills, to all levels in the organization including senior level
- High intellectual curiosity. Strong analytical and cognitive skills with ability to translate into actionable business decisions and execution plans
- Ability to work within a global environment with virtual teams
- Ability to multi-task and appropriately prioritize tasks
- Ability to work in a fast-paced, dynamic environment
- Strives for “best in class” practices
- Fluent English and Spanish
- Bachelor’s degree/University degree or equivalent experience
- Master’s degree preferred
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

  • Talent Acquisition Team Lead

    hace 5 días

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The purpose of the Team Lead, Talent Acquisition is to lead daily tasks related to analysis, execution, and support of the Talent Acquisition area, in addition to being an overall SME for all services and processes under scope.Maintain the utmost confidentiality in dealing with employee records and business information.Provides task direction,...

  • Project Manager

    hace 5 días

    Heredia, Costa Rica Prodigious A tiempo completo

    Company DescriptionPublicis Groupe LATAM is where the magic Begins.Publicis Groupe is a cross-media transformation agency, based in Colombia and Costa Rica, to support global business, with innovative, flexible and value-based solutions in which the alchemy of technology, insight and creativity, truly come together.We make creative, media and tech innovative...

  • Ops Sup Group Manager

    hace 5 días

    Heredia, Costa Rica Citi A tiempo completo

    The Latam Staffing Office Manager is accountable for management of the Non-Employee Staffing Office relationship across our LATAM countries as well as leading our recruitment efforts for Staff Augmentation hiring across LATAM and our Global Issues Management team.Requires a strong problem solver with a keen appreciation and skill in stakeholder relationship...

  • Latam Business Office Support

    hace 5 días

    Heredia, Costa Rica Citi A tiempo completo

    Business & Travel Shared Services (BTSS) forms part of the Citigroup Shared Services (CSS) organization, which in turn sits within the broader Citigroup Enterprise & Operations Technology division (EO&T).BTSS LATAM (including Mexico) provides the day-to-day operations and vendor management from the following core services across 18 countries for all of...

  • Cti Enterprise Command Center

    hace 5 días

    Heredia, Costa Rica Citi A tiempo completo

    The Infrastructure Group Manager is a senior management-level position responsible for managing and guiding a team that ensures efficient and effective Citi infrastructure in coordination with the Technology Team.The overall objective of this role is to use infrastructure technology knowledge and identified policies to process data, resolve issues and...

  • Customer Experience

    hace 4 días

    Heredia, Costa Rica Uber A tiempo completo

    As a Foundations Program Manager within the Enablement Community Operations Org you'll play a key role to ensure that we develop solid frameworks, processes and governance definitions to help our team achieve our next level in the maturity stage.We are looking for an experienced, upbeat and trustworthy leader who is able to use its customer experience skills...

  • Sr Channel Manager

    hace 22 horas

    Heredia, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Location: Remote - It could be located in any country of LATAM.** Position Summary: The Channel Manager is responsible to achieve and exceed sales and financial targets through effective management of indirect sales channels, as well as working with various stakeholders to obtain the desired results. The Channel Manager has an in-depth understanding of...

  • Project Manager- Integrations

    hace 5 días

    Heredia, Costa Rica 360Training A tiempo completo

    **360training**:**Project Manager- Integrations**: The Project Manager, Integrations position will focus on driving the successful integration of our various company acquisitions.Focus will be on**Responsibilities**:- Assignment grading for our online instructor led mortgage training courses, as needed.- Serving as a Proctor for webinar-based mortgage...

  • Delivery Manager Latam

    hace 5 días

    Heredia, Costa Rica Bairesdev A tiempo completo

    BairesDev is proud to be one of the fastest-growing companies in Latin America and a welcoming, highly rated employer (Glassdoor Employee Score: 4.3).With more than 3500 employees in 27 countries and world-class clients from start-ups to Fortune 500 companies, we're only as strong as the multicultural teams at the heart of our business.BairesDev runs on...

  • Talent Management Senior Manager

    hace 4 días

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Human Resources Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are...

  • Operations Payroll Manager, Latam Payroll Operations

    hace 6 días

    Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    company work -Build scalable processes to recruit, train and develop business professionals to support business expansion -Lead performance review processes -Promote the think big leadership principle to raise the bar on how payroll services are delivered in fast growing markets - Time & Attendance System implementations - Experience in Payroll Vendor...

  • Operations Payroll Manager, Latam Payroll Operations

    hace 4 días

    Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    company work -Build scalable processes to recruit, train and develop business professionals to support business expansion -Lead performance review processes -Promote the think big leadership principle to raise the bar on how payroll services are delivered in fast growing markets- Time & Attendance System implementations- Experience in Payroll Vendor...

  • Graveyard Operation Center Team Lead

    hace 5 días

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Operations Center Team Lead Analyst is responsible for leading and supporting client's infrastructure environments according to best practices, while ensuring high levels of system availability and performance.Is also responsible of leading the Operations Center Analysts according to the company goals, ITIL best practices aiming to ensure...

  • Talent Management Senior Manager

    hace 5 días

    Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HomeDepartment: Human ResourcesSchedule: Full TimeShift: Day Shift**Company Description**:Experian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower...

  • Talent Management Senior Manager

    hace 5 días

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description**Experian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...

  • Project Manager

    hace 3 días

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • Latam Finance Controls Centralization Unit Lead

    hace 2 días

    Heredia, Costa Rica Citi A tiempo completo

    **_Excited to grow your career?_** We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success.This career opportunity is...

  • Project Manager

    hace 5 días

    Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.In addition, for the last five years we've been named in the 100 "World's Most...

  • Service Operation Analyst

    hace 4 días

    Heredia, Costa Rica Citi A tiempo completo

    BTSS Service Centralization - SNOW Case Management team delivers lean and agile BTSS support services, answering and quickly resolving employee's questions across the LATAM Region (Central America, Caribbean and South America), providing guidance in a wide variety of products such as travel, transportation, printers, mailroom, among others.Use of multiple...

  • (Media) Account Manager

    hace 1 hora

    Heredia, Costa Rica Prodigious A tiempo completo

    Company Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...