Onboarding Success Analyst
hace 4 semanas
Who we are
BairesDev is proud to be one of the fastest-growing companies in Latin America. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of IT Talent and nurture their professional growth on exciting projects for companies.
With more than 3500 employees in 27 countries and world-class clients from start-ups to multinational customers, we are only as strong as the multicultural teams at the heart of our business. We run on talent.
Onboarding Success Analyst at BairesDev
We seek an Analyst for our Onboarding Success team who will welcome New Joiners and deliver training to them and to current employees at BairesDev.
It would be best if you are organized, multitasking, capable of communicating with individuals at all functions and from different backgrounds. Flexible, patient, and resourceful to deal with all kinds of unusual situations.
Being the person who makes sure that company values are thoroughly understood and reflected in those hired is a strategic and crucial job at BairesDev. Our culture is the DNA that makes us unique.
People are at the heart of our business. So, we want to make sure that company values are thoroughly understood and reflected in hired employees.
As an Onboarding Success Analyst, you will be responsible for:
- Gathering information regarding the different processes to prepare and to deliver training.
- Reviewing and keeping updated the information in Confluence space.
- Creating and doing the follow-up of the tickets to Help Desk, ERP Support, HR, and any other department we interact with.
- Validating the internal documentation of New Joiners so the Onboarding Success Analyst can focus on delivering the training properly. Training (Grids, Draw.io diagrams, live-shadowing, exercises, etc.).
- Providing any type of support that New Joiners require from the onboarding call until working with the direct manager.
- Being aware of the information we have in our Runbook and propose improvements.
- Reviewing other departments’ Runbooks to be aware about changes and contact the manager if there is any doubt.
- Generating a ticket to HR to update the employee table once the training is finished.
- Keeping updated the Organization Chart of the area.
- Must have extraordinarily strong Excel and have a mind for data.
Essential Requirements
- Organization & Planning
- Customer Service
- Resource Optimization
- Proactive
- Multitasking skills
- High adaptability to changes.
- Excellent English and Spanish communication skills (Written and oral)
Desirable Requirements
- Speaks SPA - ENG - POR
- Group Training & Education
- Multichannel Presentations
- Resource Optimization
- Scheduling & Time Management
How we do your work (and your life) easier:
- 100% remote work.
- Hardware setup for you to work from home.
- Flexible hours - make your schedule.
- Paid parental leave, vacation & holidays.
- Diverse and multicultural work environment.
- An innovative environment with the structure and resources of a leading
multinational.
- Excellent compensation — well above the market average.
- Here you can grow at the speed of your learning curve.
We’re thrilled to find creative ways to get you to work in what you’re passionate about.
We want to hear your story.
-
Onboarding Success Support
hace 4 semanas
San José, Costa Rica BairesDev A tiempo completoWho we are BairesDev is proud to be one of the fastest-growing companies in Latin America. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of IT Talent and nurture their professional growth on exciting projects for companies. With more than 3500 employees in 27 countries and world-class clients from start-ups to...
-
Servicenow Onboarding Digital Analyst
hace 3 semanas
San José, Costa Rica Pfizer A tiempo completoROLE SUMMARY Pfizer Digital is a customer-oriented, front-line organization with a vision to Win the Digital Race in Pharma and Unleash the Power of our Colleagues by creating compelling digital HR experiences for our internal and external audiences. As ServiceNow Onboarding Digital Analyst. you will help plan and deliver solutions in Pfizer’s global...
-
Kyc Onboarding Analyst
hace 4 semanas
San José, San José, Costa Rica World Fuel Services A tiempo completoAt World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...
-
Esg Onboarding/Kyc, Analyst
hace 4 semanas
San José, San José, Costa Rica World Fuel Services A tiempo completoAt World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...
-
Customer Success Technical Solution Analyst
hace 4 semanas
San José, San José, Costa Rica Splunk A tiempo completoSplunk is here to build a safer and more resilient digital world.The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place...
-
HR Onboarding Coordinator
hace 3 semanas
San José, Costa Rica Lonza A tiempo completoCosta Rica, San JoseToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas,...
-
Customer Success Technical Solution Analyst
hace 4 semanas
San José, San José, Costa Rica Splunk A tiempo completoSplunk is here to build a safer and more resilient digital world.The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place...
-
Pre-Onboarding Specialist
hace 4 semanas
San José, San José, Costa Rica Cognizant A tiempo completo**We're hiring**At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide.A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Seller Onboarding Associate-br
hace 3 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoFluency in Spanish, Portuguese and English is required. - Prior experience working within a customer service /contact center environment (voice support). - MS Office Application Excel and Internet Explorer / Google Chrome. - Strong prioritization and time management skills, with a high degree of flexibility & comfortable dealing with ambiguous situation. -...
-
Client Success Manager
hace 2 semanas
San José, Costa Rica Agency Growth Team A tiempo completoDo you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new...
-
Client Success Associate
hace 3 semanas
San José, Costa Rica Agency Growth Team A tiempo completoDo you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new...
-
Seller Onboarding Associate
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoLanguage: Fluency in both Spanish and English is required. - Prior experience working within a customer service /contact center environment (voice support) is highly desirable. - Demonstrated desire to expand skills into new areas. - Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet...
-
Sales Onboarding Program Manager
hace 2 semanas
San José, Costa Rica Smartsheet A tiempo completoThe Sales Onboarding Program Manager will play a key role in the analysis, design, development, implementation, and evaluation of Sales Onboarding for Smartsheet's sales teams. You will work closely with the Manager of Global Field Onboarding and Sales Leadership to support business goals and guide growth through increased productivity for new sales reps....
-
Pre-Onboarding Specialist
hace 4 semanas
San José, Costa Rica Cognizant A tiempo completo**We're hiring!**At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide.A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Customer Onboarding Specialist
hace 1 semana
San José, Costa Rica Smartsheet A tiempo completoThe Billing Operations Customer Onboarding Specialist is responsible for ensuring the accuracy of customer master and contract information in order to ensure trouble-free customer billing and collection. The Customer Onboarding Specialist plays a key role in ensuring the accuracy of all Smartsheet subscriptions and services billings. At Smartsheet, we are...
-
Customer Success Analyst
hace 3 semanas
San Francisco, Heredia, Costa Rica Equifax A tiempo completo_We are looking for a passionate Customer Success Analyst for the Artificial Intelligence and RPA program.In this role, you will execute the marketing strategy for EFX RPA/ML, joining the team in its mission to make machine learning and robotic process automation accessible to all business units.This role will be responsible for leading the Automation...
-
Client Onboarding Consultant
hace 3 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoFull-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full TimeShift: Day Shift**Company Description**:- Our mission is to use data driven insights to simplify healthcare for all.Simply put, we want to make the healthcare system work better for us as consumers and for those who work in healthcare.Our ONE Experian Health...
-
Customer Success Engineer
hace 2 semanas
San José, Costa Rica Cloud Software Group A tiempo completoNow, let's delve into the specifics of this critical role. As a Customer Success Engineer, you are responsible for your Customer Success and Adoption within a portion of the BU contributing to 50% of the ARR. The primary responsibility is to help customers through increased product adoption, identifying expansion opportunities, and cultivating customer...
-
Sales Onboarding Coordinator, Costa Rica
hace 3 semanas
San José, San José, Costa Rica Smartsheet A tiempo completo**Sales Onboarding Coordinator**at SmartsheetSan Jose, Costa Rica, L6The Sales Onboarding Coordinator will play a key role in the development, implementation, and evaluation of Sales Onboarding for Smartsheet's sales teams.You will work closely with the Senior Manager of Global Field Enablement and Sales Enablement Team to support business goals and guide...
-
Customer Success Associate Ll
hace 2 semanas
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a Customer Success Associate to join our Global Customer Success team to partner with customers to help create a high level of customer satisfaction, successful product use, and customer retention. You will be a member of a team of Customer Success professionals supporting a shared portfolio of customers at scale working...