Global Client Delivery Leader

hace 2 semanas

Orotina, Costa Rica Tek Experts A tiempo completo

Overview:
Tek Experts is looking for an experienced and proven Global Client Delivery Leader who will be responsible for the overall client relationship as well as the end-to-end delivery across multiple lines of business. The GCDL is accountable for leading and inspiring a global team of over 1000 Technical Support Engineers who consistently deliver industry-leading customer experiences and develop strong relationships with the client, resulting in consistent growth. The role will report directly to the CEO and can be located at any Tek Experts location globally (remote is also an alternative in the right circumstance).

**Driving exceptional outcomes with purpose-built solutions.**

Tek Experts is a Technical Support and Services company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.

**Responsibilities**:

- Take ownership and accountability for our relationship with one of our key clients globally.
- Lead critical client negotiations for existing and growth service contracts and costs.
- Drive improvements in KPIs through innovation and effective operations, using your operational delivery teams globally to meet and exceed customer expectations.
- Mentor and develop your team and direct them in finding creative solutions to both client and internal challenges, fostering knowledge-sharing across all disciplines internally to ensure collaborative and informed work.
- Contribute to the client’s business growth by identifying new opportunities and additional ways that Tek-Experts can support their objectives.
- Enable delivery teams and Global Business Line Leaders to drive process improvements to ensure and increase client satisfaction and lead generation.
- Lead global business reviews with the client to showcase Tek Experts performance, develop long-term relationships and bring additional service or product lines.
- Provide leadership to ensure that client requests are executed within assigned service timelines.
- Manage action planning and implementation of outcomes by ensuring effective reporting is in place.

Qualifications:

- Bachelor or Master’s degree or equivalent in Business, Marketing, Finance or related fields, financial qualifications preferred.
- 10+ years of leadership leading global organizations of 500+ employees in addition to at least 5+ years in Enterprise Technology Services and Support in BPO Industry or Managing outsourced suppliers.
- Strong background in managing the delivery of commercial Enterprise IT software support.
- Experience in growing, managing, and inspiring teams; strong leadership and organizational skills must be complemented by relationship building management style.
- A strong EQ and a passion for growing employee engagement across the organization.
- Should be a result-driven, solutions-focused decision maker who uses strategic and critical thinking alongside analytical approaches to drive exceptional client relationships.
- Highly-motivated self-starter with a creative, growth mindset alongside communication, collaboration, and negotiation skills, especially with senior clients.
- Professional fluency in English is essential, both written and spoken.

**Empowering Leadership and Innovation**

At Tek Experts, we are committed to fostering a culture of inspiring leadership and innovation. Our core leadership competencies are integral to our success:

- ** Inspire**: We prioritize creating an inclusive environment, leading with purpose, and acting with integrity and respect.
- ** Build**: Our leaders own business growth, drive innovation, and continuously strive for excellence.
- ** Deliver**: We focus on setting clear priorities, embracing agility and change, and fostering collaboration for growth.

  • Delivery Manager

    hace 2 días

    Orotina, Costa Rica Hitachi Solutions Ltd A tiempo completo

    **Company Description** **Company Overview** Hitachi Solutions is a global solutions integrator passionate about designing, developing, and delivering cutting edge cloud solutions to help our clients innovative across their entire business. Our firm develops the business services and technology powering some of the products you use every day - and is...

  • Proof of Delivery Analyst

    hace 4 semanas

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: - 3M is looking for passionate and driven Proof of Delivery Representative. Are you ready to be a part of what’s next? PRIMARY DUTIES/RESPONSIBILITIES:Obtain the return of the Proof Of Delivery (POD) document from the patient thru a database for worklist prioritization. -Completes outbound dialer calls and handles inbound calls. ...

  • Team Manager

    hace 4 semanas

    Orotina, Costa Rica Tek Experts A tiempo completo

    Overview: We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service. As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients. **Driving exceptional outcomes with...

  • Buyer Associate, Global Procurement Shared Services

    hace 4 semanas

    Orotina, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - High School Diploma - 3+ year(s) of experience in Customer Service and/or Back-Office corporate environments. - B2 English proficiency or higher. - Experience in...

  • Desarrollador de Nuevos Puntos de Venta Pacifico

    hace 2 días

    Orotina, Costa Rica Global Partners A tiempo completo

    **Acerca de la vacante**: **Funciones del Puesto**: Incorporar al portafolio de la empresa nuevos clientes, tanto de Food Service como de Retail Dar seguimiento a los clientes aperturados. **Requisitos del Puesto**: Experiência en ventas y Retail y Food Service Experiência en servicio al cliente Indispensable ser residente de la zona de Santa Cruz,...

  • Desarrollador de Nuevos Puntos de Venta Pacifico

    hace 4 semanas

    Orotina, Costa Rica Global Partners A tiempo completo

    ACERCA DE LA VACANTE Funciones del Puesto Incorporar al portafolio de la empresa nuevos clientes, tanto de Food Service como de Retail Dar seguimiento a los clientes aperturados. Requisitos del Puesto Experiência en ventas y Retail y Food Service Experiência en servicio al cliente Indispensable ser residente de la zona de Jacó, Herradura, Tárcoles, o...

  • Sr. Business Analyst

    hace 4 semanas

    Orotina, Costa Rica Solventum A tiempo completo

    **Job Description**: We are Hiring a Lead Business Analyst - Legacy Applications-New Healt Care Company - 3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and...

  • Inventory Assistant

    hace 2 semanas

    Orotina, Costa Rica Kimberly-Clark A tiempo completo

    En Kimberly Clark nos enfocamos en atraer y retener, a las personas más talentosas y profesionales que deseen unirse al mejor equipo global, brindando oportunidades de crecimiento interno así como el mejor ambiente laboral para trabajar. Nos encontramos en la búsqueda de un(a) Retail Execution Leader para Coris, Cartago. **OBJETIVO** Controlar y...

  • Intercompany Payments Analyst

    hace 4 semanas

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: - As an Intercompany _ - ICO _ - Payments_ - Analyst_ - , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people. Here, you will make an impact by:_On time and on quality delivery of Accounts Payable Operations.- - Meet Key Performance Indicators (KPI) and internal...

  • Edi Analyst

    hace 4 semanas

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...

  • Business Analyst I

    hace 4 semanas

    Orotina, Costa Rica Object Technology Solution A tiempo completo

    **About us**: OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America,...

  • Accounts Receivable and Dispute Analyst

    hace 4 semanas

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...

  • Accounts Receivable and Dispute Analyst

    hace 4 semanas

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: - Collaborate with Innovative 3Mers Around the World - Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...

  • Temporary Recruiting Administrator

    hace 4 semanas

    Orotina, Costa Rica Pfizer A tiempo completo

    Recruiter - Pfizer - Location - Escazu, Costa Rica- Costa Rica- Costa Rica- Salary - Competitive - Posted - 20 Apr 2023 - Closes - 20 May 2023 - Ref - 4855790 - Sector - Science and Pharmaceutical - Contract Type - Full time - Hours - Full Time **What You Will Achieve** **How You Will Achieve It** - Execute key operational components of the end to end...

  • Accountant

    hace 2 días

    Orotina, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. What this job involves We are looking for an Accountant to be part of our team and participate in the end-of-month closing, including preparing journal entries, general ledger account maintenance, and preparing account reconciliations. As well as the proper registration of income recognition,...

  • Change Management

    hace 4 semanas

    Orotina, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. The Change Manager plays a pivotal role in supporting project delivery activities that focus on making sure audiences impacted by a change are informed, equipped, prepared, and supported through the transition that the project aims to implement. This role focuses on the people side of the change,...

  • Americas Accounts Payable Analyst

    hace 4 semanas

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...

  • Outsourcing Service Manager

    hace 4 semanas

    Orotina, Costa Rica GBM A tiempo completo

    **Sobre nosotros** GBM es la empresa líder en servicios de TI en Centroamérica y Caribe, experta en tecnologías de información. Demuestra todos los componentes para soluciones tecnológicas empresariales con infraestructura, software, consultoría y servicios especializados. GBM es una empresa regional con presencia en Guatemala, Honduras, Belice, El...

  • Accounts Receivable and Dispute Analyst

    hace 7 días

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: - Collaborate with Innovative 3Mers Around the World - Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...

  • Accounts Receivable and Dispute Analyst

    hace 4 semanas

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: - Collaborate with Innovative 3Mers Around the World - Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...