Customer Service Rep

hace 15 horas

San José, Costa Rica Natural Health Sherpa A tiempo completo

If you’re passionate about health and wellness, and you
- Have a pleasant and friendly voice that makes talking to you easy
- Can juggle many tasks at a time without losing efficiency
- Consider attention to detail, one of your key strengths
- Excel at motivating and encouraging customers
- Take pride that you can resolve conflict and make customers feel heard
- Flexible shifts during our 8 am to 9pm, 7-days a week coverage US EST time...
- Self-guided training materials to help you improve your skills...
- One-on-one training with your team leads throughout the week...

then please read on as you’re precisely the type of unique talent we’re looking for.

**What are the Key Points?**
- **Compensation**: This is an open-ended contract at ₡3737 CRC per hour.
- **Location**: 100% Remote
- **Hours**: 8:00 a.m. to 9:00 p.m. EASTERN (Flexible assignment of shifts)
- **Culture**: Human-first with High-Performing, Happy & Humble People (no jerks)
- **Personality**: Obsessed with Details so We can Simplify the Complex for Others

**Who Will You Report Into?**

Hello, my name is Ashley Flesch, Director of Customer Service of Metabolic, and I need your help. I recently joined Metabolic to make our brand the best customer experience in the world. Metabolic’s goal is to _make living healthy, easier than living unhealthy_. Our customers love our programs, but I need to add more world-class agents to the team because we are growing. I am looking for a rare individualA seasoned representative who has an incredible voice, perfect writing skills and always optimizes for efficiency. With your help, will hit the service levels that make us the best support team in the world.

**What’s the Team Environment Like?**

Having learned from my previous experiences, I’ve gone to great lengths to set up an environment that allows us to move quickly, avoid bottlenecks and have the tools we need to do our jobs best, including:

- **Comprehensive Training** - You will onboard quickly with our self-guided training program.
- **Exciting Bonuses** - When you hit service-level goals, you will be rewarded.
- **Clean Reporting** - Every day, you will have access to reporting that shows your statistics.
- **Easy Interfaces** - We use Salesforce and have optimized the workflows for easy management.
- **Supportive Environment** - You will receive weekly support and training to improve.

Just as importantly, you’re extremely into health, wellness and/or fitness. You love experimenting with new habits, realize how important having an optimized daily routine is and simply can’t get enough of this stuff. Perhaps you’ve had a health challenge that got you interested, or you’ve just always been highly passionate about health, wellness and fitness. Either way, your eyes are lighting up at the possibility of aligning your personal passion with your professional superpower.

**What Will You Be Working On?**
- **Refund Saves** - We have specific targets for refund saves. You will provide customers with help to ensure they receive the best customer services while saving the sale to the best of your ability.
- **Product Help** - You will provide details to help customers unlock the features of our programs making experience smooth and helpful.

**What’s Our Culture Like?**

We have a human-first culture that puts the needs of our team first. We combine dedicated time for service time, but also time in your week to receive world-class training.

**Who Are We and How Are We Different?**

Our mission is simple: make living healthy _easier_ than living unhealthy. We empower people to fix their own health with **4 key things that make us different than others in the health and wellness space**:

- **Metabolism-First **- After 11 years of trial-and-error, we’ve found optimizing your metabolism delivers the results you want: feeling your best, looking your best, performing your best and living longer. Your metabolism is your inner compass for health, but most people don’t understand how to read it; once you do, it’ll tell you exactly how to thrive
- **Individualized Approach** - Paleo may work great for one person’s metabolism, Vegan for another, Keto for another, etc. Everyone’s different, so to achieve results that stick, those differences must be respected; if not, things will backfire. That’s why our approach is 100% customized to the individual - there is no perfect program to _find_, it must be _built _to support how that person’s unique metabolism works. This is where the usual one-size-fits-all solutions fail - they don’t respect our very real individual differences
- **Integrated Ecosystem** - It’s simply too hard to live healthy - lots of great _individual_ solutions, but nothing is _connected_. We’re left to stitch everything together, which is confusing. We simplify with our _integrated_ecosystem of offerings you need to optimize your metabolism. We started with nutrition, then exercise, then supplements, then

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