Customer Service Rep Ii

hace 4 semanas

San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

We are looking for high energy, customer

Required experience/skills:

- Experience in customer service or any customer facing environment an advantage.
- Excellent communication skills in English, both written and verbal, additional languages an advantage
- Quick learner and be able to comprehend interdependency of multiple programs/processes
- Ability to stay calm, cool, and collected when dealing with difficult situations.
- Exceptional organizational and problem-solving skills; keen attention to detail.
- Strong team player but willing to speak up and share ideas.
- Ability to identify root cause of an issue/inquiry and offer solutions.
- Self-motivated in a cross-functional, fast-paced and dynamic & uncertain environment
- Hands on experience with PRM systems, Sales Force experience preferred.
- Proficient with MS Office Suite - Sense of urgency & ownership when managing different situations and/or cases.
Primary Responsibilities:

- Follow up on any open issues to resolve internal requests quickly.
- Perform outbound calls when required.
- Provide feedback on process, top inquiries, system issues to management.
- Work closely with other specialists in other regions and share info.
- Attend & organize meetings with stakeholders.
- Support and help investigate to deliver process documentation.

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