Business Intelligence Specialist

hace 5 días

Heredia, Costa Rica JLL A tiempo completo

JLL supports the Whole You, personally and professionally.

As the BI Specialist, you are the customer representative working with the customers in your function to ensure they are receiving the reports, dashboards and DSR support they need to meet well-defined business needs. You are responsible for working with the customers in your function, to design, develop and deliver analytical data and insights to solve business problems for your function.

RESPONSIBILITIES
Work with customers to formulate, design and prioritize a specific function’s backlog items to assist the BI Domain Owner in the development of
Lead requirements gathering, design, and develop of business intelligence solutions for a specific business function.
Mentor other data and analytics team members when it comes to working with visualization and reporting tools
Engage with your BI Domain Owner. The BI Domain Owner is your coach and mentor as you work on consolidating, refining and developing the report portfolio aligned to your function. Work with them to plan and refine the engagement strategy with your stakeholders, frequency of interactions, understanding the users, their wants, needs, pain points and frustrations and drawing out the right level of detail needed to produce quality value-add reports.
Accountable for the ultimate quality and delivery of the DSR BI deliverables and escalating as needed to BI Domain Owner to ensure the other Domain team members are completing work assigned to them on time and as expected.
Form a trusted advisor relationship with your function stakeholders (SBEs, YBs, BBs), working closely with them to understand their business, the technologies they use and their data needs, ensuring requests are in line with their business priorities and enabling them to make objective, informed decisions.
Continue to learn and grow your functional knowledge and expertise by developing and growing a partnership with the Advisory Domain Leads, Product Owners and Data Architecture & Engineering and Data Integrity members within you Domain ecosystem and sharing that knowledge and expertise with your team members.
Review and analyze data to find patterns, trends or areas in the data that signal a potential for improvement in business practices.

EXPECTATIONS

**Customer Obsession**: You thrive in creating and maintaining relationships by understanding customer needs and setting and managing appropriate customer expectations while providing exceptional customer service, creating trust and transparency which enables integration.

**Communication**: You are able to complete the technical development of BI initiatives, ensuring constant communication and partnership with the other Domain team members and customers.

**Strategic Thinking**: You possess the ability to think broadly, adopt a shared vision, and embrace change as an opportunity. You have a strong understanding of analytic/statistical concepts with the ability to tie data insights to business results.

**Ownership**: You take responsibility for the quality of the work product you deliver to your customers and their satisfaction with them. You commit to time frames and deadlines and hold yourself accountable for meeting them. You have the ability to think on your feet and respond effectively when priorities change.

**Dive Deep**: You are able to leverage data to drive better business decision-making. You understand analytical techniques and how they can be applied to address particular problems. You are able to acquire data from multiple sources/environments and understand how it can be used for analytics and to drive better business decision-making. You have a working knowledge of analytic technologies (e.g. Alteryx, SAS, SQL, R, Python, BRIO, Tableau, Adobe Analytics, etc.)

**Team Building**: Key stakeholders and collaborators are geographically dispersed. You are motivated and understand the criticality of getting results from ad hoc groups of disparate people. You have the ability to engage with colleagues across the BI team and account operations.

**Leadership**: You inspire trust, adapt and learn. You are able to drive focus and excitement within teams. You ensure execution, drive targeted results, focus on customers and lead courageously.

EXPERIENCE
Bachelor’s degree in liberal arts, BI, data science, computer science, econometrics, operations research, statistics, Information Management, or related analytical field
2+ years of working experience in a BI visualization tool (Tableau preferred) and in an ETL tool (Alteryx preferred), and strong SQL skills with experience developing complex queries
Background in consulting or a client-facing role
Strong in MS Office Package usage skill especially MS Excel.
Very strong spreadsheet and relational database skills
Experienced in working within a complex, corporate, environment
Demonstrated ability to manage, manipulate, analyze raw data, research data issues, draw conclusions, provide resolution, and develop act

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