Back Office Business Analyst

hace 1 semana

San José, Costa Rica AstraZeneca A tiempo completo

This position is responsible for supporting the Back Office Rare Disease Unit (RDU) activities within the Global Finance Services Americas Region organization. This role will report to the P2P, T&E and O2C Manager.

The role will be able to replace any open position in the organization and support the transformation of the RDU from the Alexion Pharmaceutical ways of working to Astra Zeneca.

This individual will partner with the members of the group to understand their processes, support the BAU operation and understand the overall operation and be able to cover any of the Backoffice roles in the organization.

**Key Responsibilities**

General Responsibilities
- Documentation of process design, desk top procedures, governance, templates, policies and training materials.
- Be the key GFS stakeholder/business partner for Back Office process including any related enhancement projects.
- Draft business requirements document and that are accurate and complete based on the approved business requirements.
- Drive continuous improvement within the GFS Americas Region.
- Monitor and reperform when required, process-specific service performance metrics for outsourced activities.
- Monitor the overall process health; review metrics and manage performance against agreed targets holding the internal and external service provider accountable for delivery to the agreed metrics

O2C
- Accurately update approved customer/country pricing.
- Perform complex O2C related reconciliations where/when needed and ensure accuracy and completeness.

P2P
- Monitor the day-to-day Accounts Payable activities executed by the 3rd party managed service provider to ensure achievement of agreed upon SLAs / KPIs
- Analyze exceptions to the standard process in order to resolve open and/or outstanding invoices
- Monitor the day-to-day Vendor Onboarding (including Anti-Bribery Anti-Corruption due diligence) and Maintenance activities executed by the 3rd party managed service provider to ensure achievement of agreed upon SLAs / KPIs
- Support the definition of the global process design, the service delivery model, and the process roadmap for Procurement processes, including how the processes should operate with regards to people and technology, looking broadly to design and maintain one global standard

T&E
- Monitor the day-to-day T&E activities executed by the 3rd party managed service provider to ensure achievement of agreed upon SLAs / KPIs
- Analyze exceptions to the standard process and policies in order to resolve open in coordination with the Genpact Team.

Policy and Process Governance
- Work with the RDU teams to understand the root cause of the service issues in order to resolve process related escalations and identify continuous improvement and transformation opportunities from a delivery / service perspective

Continuous Improvement Initiatives
- Work with the Service Delivery teams understand the root cause of the service issues in order to resolve process related escalations and identify continuous improvement and transformation opportunities from a delivery / service perspective
- Support RDU continuous improvement initiatives and ensure benefits are realized.
- Drive RDU improvement initiatives as projects, translating business objectives into project plans and managing them from requirements to roll-out, focusing on timely and desired outcomes
- Collaborate with leader, RDU peers, key internal stakeholders, and external service providers in augmenting, refining, and prioritizing the RTP improvements pipeline supporting an agile Transformation roadmap
- Identify and execute on continuous improvements aimed at simplification/ standardization/ automation of processes, seamless user experience, enhanced visibility, compliance, and controls

Stakeholder Management
- Attend key governance meetings and provide inputs as required
- Be heavily involved in daily/ weekly huddles with business/ customer teams in order to be aware of the day-to-day issues and escalations and to understand major process gaps in order to drive process changes and improvements.
- Support the Global Process Owner in steering strategies and delivering targets
- Be the key stakeholder/business partner for customer operations customer onboarding workflow and process including any related enhancement projects.

**Essential Criteria**
- Bachelor’s degree or equivalent experience required
- Minimum of 5 years of progressing work experience within finance with experience:

- P2P end-to-end process including the Purchasing Activities, Vendor Master and Accounts Payable processes.
- T&E function, including experience in SAP Concur, Expense Review and T&E Cards, P-Cards management.
- Experience in multinational company
- Strong communication, relationship building, and interpersonal skills required.
- Strong organizational skills required
- Expert excel and SAP Reporting skills
- Knowledge of
- US GAAP and SOX
- SAP Concur
- SNOW
- COUPA
- Self-directed, self-motivated.

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