Agent Database Administrator 1

**Agent Database Administrator 1 - Santa Ana, Costa Rica**

Are you ready to use your analytical skills, eye for detail, and business acumen? Looking to unleash your potential in a global business that’s redefining the financial services sector? Join Western Union as an Agent Database Administrator 1.

**Western Union powers your pursuit.**

We are looking for someone who would be part of the Agent Implementation team as an Agent Database Administrator in Western Union.

**Role Responsibilities**
- This position has the responsibility for processing within ‘Standard Response Times’ (SRTs) and according to ‘Standard Operating Procedures’ (SOPs) location-related requests submitted by internal and external customers.
- Detects, correct or escalates errors or inconsistencies in already existing records in order to actively contribute towards ‘database integrity’.
- Provides high quality support to ‘Field Operations Teams’ and other WU departments, by properly handling their requests, creating specific queries/reports, providing ‘SME’ coaching and foreseeing possible issues, which must be prevented.
- Detects and defines improvements on departmental procedures and tools.
- Handles database upload and maintenance tasks such as adding, modifying, deleting operators, authorized operators, terminals, location general info, hours, downloadable files, limits, hours.
- Adds new locations, processes Agent Portal requests, FX manual rate updates, and is capable of processing massive requests to create and update location data.
- Carries out higher complexity tasks such as SubAgent management.

**Role Requirements**
- High School diploma or degree (or concluding) in business administration, industrial engineering or related.
- Fluency in English (B2) (both written and verbal communications).
- Strong knowledge of MS Office.
- Confident working with AS400, Salesforce, and Access databases.
- Open to work in a changing environment.
- Efficient, accuracy and analytical skills are critical requirements for this position.
- Problem-solving skills.
- Detail oriented, multi-tasking and able to handle difficult situations with a positive attitude.
- Ability to follow instructions, procedures, and deadlines.
- Customer centricity. Excellent customer service, people, and communication skills.
- Proactive, self-motivated and team player.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy

**Our hybrid work model**

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

LI-Hybrid