Associate, Settlement Operations

hace 2 semanas

Santa Ana, Costa Rica Western Union A tiempo completo

**Associate, Settlement Operations - Santa Ana, Costa Rica**

Does playing a meaningful role in Digital and Retail Settlement Operations sound exciting to you? How about bringing your analytical skills to a global business that is committed to moving money for better? Join Western Union as Associate, Settlement Operations.

**Western Union powers your pursuit.**

**Role Responsibilities**
- The position is to execute accurately, valid, and timely cash reconciliation and funding tasks, ensure proper settlement transactions, support customers in issues resolution activities, ensure outstanding customer service quality level, maintain valid supporting documents for all transactions, provide research, root cause and recommendations to address gaps in delivering incumbent duties.
- The position supports Retail Money Transfers or other business products by delivering daily Sub-ledger transactions reconciliation, settlement, exceptions, and discrepancies remediation functions in operational areas.
- The role is needed to perform daily settlement operations tasks related to International and domestic products like retail for Western Union, Vigo, OV and APN for Western Union.
- This person would perform tasks with agent and customer impact based on tasks related to reconciliation and analysis of advices, trades, ZBAs, cash movements, accounting bookings and MTCNs, to ensure company cash accounts are properly reconciled and supported for monthly certification, which also includes analysis and attention to details to be able to handle the investigations properly.

**Role Requirements**
- High School Diploma.
- Experience preferred in one or more of the following disciplines: general accounting, accounts payable, accounts receivable and/or billing.
- Knowledge of MS Office Tools.
- High
- sense of urgency, proactivity, teamwork, and communication skills.
- Time management.
- Settlement knowledge is a plus.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy

**Our hybrid work model**

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

LI-Hybrid #LI-KV

Estimated Job Posting End Date:
04-08-2024

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