Security and Compliance

hace 4 meses


San José, Costa Rica Microsoft A tiempo completo

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company’s collective Security strategy and our ability to handle these critical customer needs from start to finish.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:

- Team Readiness & Development - you will assess the technical and professional capabilities of support staff and assist in developing training plans to address identified gaps.
- Case Management (Delivery Excellence) - you will perform case reviews to ensure process compliance.
- Managing Collaborative Activities - mentor engineers on effective collaboration (cross-team and cross-technologies/lines of business) and quality case handling standards.
- Supportability Activities - you will contribute to customer self-help and volume deflection initiatives.
- Process Improvement - you analyze trends (e.g., case types, volumes) and collaborate with stakeholder teams to provide product and process improvement feedback.

**Qualifications**:
**Minimum requirements**:
3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience OR Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience.

1+ year(s) prior product, customer support AND/OR technical support experience.

**2+ years experience with Microsoft Defender for Cloud and suites including Microsoft Defender CPSM**
**Microsoft Sentinel SIEM solution: Incident/Alerts management, Data Connectors, Threat Intelligence Platforms and Microsoft XDR Integration.**
**Experience with Azure Log Analytics, Azure Logic Apps, Azure Function Apps, Azure Containers, Azure Policy, Azure Resource Graph and Kusto Query Language.**

Certifications: Microsoft Certified: Azure Fundamentals (AZ-900) and Microsoft Certified: Cybersecurity Architect Expert (SC-100)

Language Qualification

English Language: fluent in reading, writing and speaking.



  • San José, Costa Rica DXC Technology A tiempo completo

    Role Responsibilities_ - 2. ASO and ACO will act as trusted advisors to DXC delivery personnel to ensure the ongoing effectiveness of service delivery. Review and optimize security delivery processes to ensure the appropriateness of ongoing service delivery._ - 3. Organize security review meetings between DXC and Customer following an agreed schedule;...


  • San José, Costa Rica DXC Technology A tiempo completo

    Become familiar with SOC audit and security compliance requirements to effectively communicate DXC security standards and SOC audit requirements (e.g., SSAE 18, ISAE 3000, ISAE 3402) as needed to help DXC teams achieve successful audit outcomes. - Understand in-country regulatory requirements with regards to sharing of data internal and external to DXC. -...


  • San José, San José, Costa Rica Publicis Re:Sources Global A tiempo completo

    About the RoleWe are seeking a highly skilled Cybersecurity Compliance Associate to join our team at Publicis Re:Sources Global. As a key member of our Global Security Office, you will play a critical role in ensuring the organization's compliance with information security policies and regulatory requirements.Key ResponsibilitiesCompliance Program...


  • San José, Costa Rica Equifax A tiempo completo

    Reporting to the Security Compliance Manager, the Security Compliance Analyst is a key member of the Security, Governance and Compliance team. This position is focused on PCI and SOC1/SOC2 compliance, working across multiple business units and markets globally to ensure and deliver upon our annual compliance assessments and improve our security compliance...


  • San José, Costa Rica Equifax A tiempo completo

    The Security Compliance Reviewer manages the security credentialing process for organization. Evaluates and audits customer, organization and supplier systems to credential, review, assess and determine systems, information and data vulnerabilities. Conducts ongoing security and risk assessments, audits to comply with credentials and evaluate vulnerabilities...


  • San José, Costa Rica Equifax A tiempo completo

    **What you’ll do** - Manages and complete security questionnaires, evidence or RFP's audits. - Evaluates and audits customer, organization and supplier systems to credential, review, assess and determine systems, information and data vulnerabilities. - Conducts ongoing security and risk assessments, audits to compliance with credentials and evaluates...


  • San José, San José, Costa Rica Publicis Re:Sources Global A tiempo completo

    About the RoleWe are seeking a highly skilled Cybersecurity Compliance Associate to join our team at Publicis Re:Sources Global. As a key member of our Global Security Office, you will play a critical role in ensuring the organization's compliance with information security policies and regulatory requirements.Key ResponsibilitiesCompliance Program...


  • San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Cornerstone Building Brands A tiempo completo

    About Cornerstone Building BrandsCornerstone Building Brands is a leading provider of exterior building solutions, serving the residential and commercial markets across North America. Our building products are the foundation of the communities where people live, work, and play, from homes to hospitals, schools to shopping centers, and manufacturing...


  • San José, San José, Costa Rica Publicis Re:Sources Global A tiempo completo

    About the RoleWe are seeking a highly skilled Cybersecurity Compliance Associate to join our team at Publicis Re:Sources Global. As a key member of our Global Security Office, you will play a critical role in ensuring the organization's compliance with information security policies and governmental and industry regulations.Key ResponsibilitiesCompliance...


  • San José, San José, Costa Rica Publicis Re:Sources Global A tiempo completo

    Job DescriptionThe Cybersecurity Compliance Associate provides IT compliance guidance and consulting to team members and stakeholders across the Publicis Groupe agencies to ensure compliance is met with the information security policies and governmental and industry regulations. This position is responsible for supporting complex compliance programs as a key...

  • Security Engineer

    hace 4 meses


    San José, Costa Rica Fragomen A tiempo completo

    Job Description A professional, who is passionate about security, capable of effecting change, and ready to take on new challenges, is what we seek. You will be joining a small team of Security Engineers who help make security a distinguishing factor in our immigration software and service offerings. An individual in this role would work closely with...


  • San José, Costa Rica Temenos A tiempo completo

    **ABOUT TEMENOS** Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together. We serve 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate...


  • San José Province, Costa Rica Now Digital Talent A tiempo completo

    Job Overview:We are seeking a detail-oriented and analytical Fraud and Security Specialist to join our team at Now Digital Talent. This role is responsible for monitoring, detecting, and preventing fraudulent activities in customer transactions while ensuring a secure environment for our clients.Key Responsibilities:Monitor transactions for signs of...

  • Security Risk Analyst

    hace 3 meses


    San José, Costa Rica Catalina Marketing A tiempo completo

    **Why Catalina?** Catalina delivers omni-channel solutions to our customers with a long-standing history of rich data assets, but our _greatest _asset is our people. Our guiding principles set the stage for winning in the markets we serve, and our potential is powerful. When you join the Catalina team, you will be part of an inclusive environment that...


  • San José, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Work on the USIS/Enterprise Level Service Now tickets. Understand the customer requirement and validate it. Working with Internal SMEs for...

  • Security Engineer

    hace 4 meses


    San José, Costa Rica Fragomen A tiempo completo

    Job Description About the Role: Fragomen, an AmLaw 100 Firm and the leading global immigration services provider, is seeking a Security Engineer – Application Security & DevSecOps to join our talented Cyber Security team. This senior-level position is based in Fragomen's Immigration Technology Innovation Lab. Our industry-leading, immigration-specific...

  • Security Architect

    hace 4 meses


    San José, Costa Rica VS-Staffing A tiempo completo

    **Job Title: Security Architect** **Introduction**: **Key Responsibilities**: - Cloud Security Strategy: - Manage and execute end-to-end cloud security solutions, encompassing strategy, design, implementation, and ongoing operations. - Collaborate with cross-functional teams to ensure the delivery of security best practices on cloud providers, focusing on...


  • San José, Costa Rica Splunk OLD (Read Only) A tiempo completo

    Security Sustainability is responsible for maintaining the overall security posture and the improvement of security services operating in both our IT and cloud environments. We are security and software engineers who engage with product and infrastructure teams at every level, helping address a litany of security challenges. Our goal is to make the Splunk...

  • Governance Risk

    hace 3 meses


    San José, Costa Rica Mondelēz International A tiempo completo

    **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.** You work with the information security team as a competent and experienced information security and compliance specialist. **How you will contribute** **What you will bring** A desire to drive your future and...