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Fraud and Security Specialist

hace 2 meses

San José Province, Costa Rica Now Digital Talent A tiempo completo

Job Overview:

We are seeking a detail-oriented and analytical Fraud and Security Specialist to join our team at Now Digital Talent. This role is responsible for monitoring, detecting, and preventing fraudulent activities in customer transactions while ensuring a secure environment for our clients.

Key Responsibilities:

  • Monitor transactions for signs of suspicious or fraudulent activity, utilizing advanced analytical techniques to identify potential threats.
  • Respond to customer inquiries regarding account security and fraud prevention, providing clear and concise guidance to ensure customer satisfaction.
  • Investigate and resolve fraudulent cases through detailed analysis and communication with clients, ensuring timely and effective resolution.
  • Evaluate and escalate complex fraud cases to higher levels of security when necessary, collaborating with cross-functional teams to mitigate risks.
  • Maintain accurate records of fraud investigations, resolutions, and reporting, ensuring compliance with regulatory requirements.
  • Stay updated on the latest trends in fraud and security to mitigate risks, applying knowledge to inform business decisions and drive strategic growth.

Qualifications:

Experience:

  • Previous experience in a fraud prevention or security role, preferably in a call center or customer service environment, with a proven track record of success.
  • Familiarity with financial transactions, digital fraud prevention tools, and techniques, with a strong understanding of risk management principles.

Skills:

  • Strong analytical and problem-solving abilities, with the ability to think critically and make informed decisions.
  • Excellent verbal and written communication skills, with the ability to explain complex security concepts to non-technical customers.
  • Attention to detail and the ability to work in a fast-paced environment, with a strong focus on customer satisfaction.
  • Strong customer service skills, with the ability to provide exceptional service and support to clients.

Technical Skills:

  • Proficiency in MS Office and fraud detection software (e.g., fraud management systems), with a strong understanding of cybersecurity principles.
  • Knowledge of risk management frameworks and regulatory requirements, with the ability to apply this knowledge to inform business decisions.

Work Conditions:

  • Shifts may include weekends and holidays, as fraud prevention is a 24/7 operation, requiring flexibility and adaptability.
  • Office-based within a call center environment, with a focus on collaboration and teamwork.