Cas Support Analyst

hace 7 meses


Orotina, Costa Rica Kimberly-Clark A tiempo completo

Como **A**nalista de soporte **serás responsable para una nuestras herramientas especializadas, quien se encargará ser el especialista para dar soporte regional nível 1 y 2 para Latinoamérica incluyendo Brasil.

**¿Quien eres?**:

- Graduado o culminando estudios de administración de empresas, ingeniería, finanzas o carreras afines.
- 3+ años de experiência en áreas funcionales de Business Intelligence, Revenue Management, soporte de ventas o soporte de usuarios de alguna herramienta de ventas.
- Deseable experiência en el área comercial y de marketing, y Business Analytics Management.
- Manejo avanzado de portugués.
- Conocimientos en excel y/o herramientas de analisis de data.
- Deseable conocimiento operativo de SAP, BW, Hanna, Oracle o similar

**¿Que haces?**:

- Seguimiento diario de incidentes reportados por los usuarios a través de la mesa de ayuda, dependiendo del tipo de problema.
- Seguimiento de temas abiertos con el equipo de soporte, incluyendo reuniones de análisis de causa raíz y posibles soluciones alternativas y pruebas de la solución implementada.
- Llevar a cabo el plan de formación de usuarios de la herramienta, incluyendo mejoras y nuevas funcionalidades, para aumentar la eficiencia de la herramienta y reducir las incidencias por errores de proceso.
- Evaluación y soporte de proyectos de mejora derivados del análisis de causa raíz de incidentes reportados o nuevas funcionalidades solicitadas por equipos comerciales o financieros.
- Aprobar y mantener la debida revisión de acceso al sistema.
- Realice y revise los KPI de soporte de la herramienta y aplique estrategias de autoservicio sobre errores de proceso recurrentes y reducción de incidentes.
- Beneficios
- Tendrás la oportunidad de trabajar con una organización global que se centra en gran medida en el desarrollo de su gente. Ofrecemos condiciones de empleo atractivas haciendo mucho énfasis en mantener un muy buen equilibrio vida - trabajo.

**¿Por qué Kimberly Clark?**

Tendrás la oportunidad de trabajar con una organización global que se centra en gran medida en el desarrollo de su gente. Esta es una oportunidad para que participes en proyectos de transformación digital, trabajando con las nuevas tecnologías de punta en soluciones para toda la región. Ofrecemos condiciones de empleo atractivas (salario competitivo, paquete de beneficios, trabajo flexible) y la posibilidad de trabajar en un equipo internacional con los mejores profesionales de Tecnología de todo el mundo.



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