Technical Support Representative

hace 3 semanas


Heredia, Costa Rica Qualfon A tiempo completo

Technical Support Representative [On site]

**Posted On**:Jun 12, 2023

**Location**: Heredia, Heredia, CR

**Company**:Qualfon

**provides technical assistance and answers to customers questions, assisting users by troubleshooting problems with hardware or software.**

In this role, you can enjoy the satisfaction of using your skills to help people while working in a positive and encouraging office environment.

**OUR MISSION**:
Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
- Further your education and earn a college degree through Qualfon University program
- FREE access to personal and professional support through the Qualfon care coaches program
- Medical, dental. vision benefits and life & accident insurance
- Competitive wages
- Opportunities to earn additional income through incentives
- Paid time off
- Paid training
- Employee discounts
- We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values

**KEY RESPONSIBILITIES**:

- Provides customer education about devices, user interfaces, troubleshooting steps, and policies in a timely manner.
- Takes control of problems logically and with a clear understanding to ensure the appropriate customer outcome.
- Performs advanced hardware troubleshooting including installation and wiring support.
- Adheres to the internal compliance policy and guidelines established by Qualfon and the client.
- Documents technical customer issues into notes that are consumable by other users.
- Follows up with customer needs and team lead requests.
- Cooperates with special projects.

**QUALIFICATIONS**:

- Advanced English Speaker. Fluent in verbal and written English - 85% / B2
- Excellent customer service skills
- Strong analytical and problem-solving skills
- Ability to explain technical issues to technical or nontechnical users and customers.
- Communication and interpersonal skills
- Proficiency in MS Office
- High School Diploma (preferred)
- Call center experience (preferred)
- Technical support experience (highly preferred)

**EMPLOYEE BENEFITS**:

- Costa Rica mandatory benefits.
- Scholarship program at Qualfon University (Rochat School of Business).
- Care Coach program.
- Free access to online learning platforms (LinkedIn and Coursera).
- Medical benefits through MediSmart for full-time employees.
- Competitive wages plus bonus.
- Opportunities to earn additional income through incentives.
- Values-driven organization.
- USD salary
- Referral bonus



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