Technical Support Representative I

hace 6 meses

Heredia, Costa Rica Smarsh A tiempo completo
Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 0 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in + communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 0 list of fastest-growing American companies since 8. Technical Support Representative Smarsh empowers its customers to manage the risk and unleash the intelligence in their digital communications. Our growing community of over 0 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in + communication channels, before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 0 list of fastest-growing American companies since 8.Smarsh is seeking a Technical Support Representative to join our Client Services team. This role offers the chance to work in a collaborative and curious open environment where you are given the opportunity to innovate and grow. The Technical Support team is closely aligned with providing excellent client service, supporting each other, and enjoying the challenge of solving various technology problems. We believe job satisfaction comes from being able to do what you love while working with other talented people, and not forgetting to have fun along the way.Interactions can range from an end user having trouble with their password to the CEO of a multi-national corporation requesting a critical data report to answer a timely litigation case. Teamwork is imperative in handling the wide range of situations we can encounter—we are lively, collaborative, and work in a fast pace environment. The most successful team members serve as an advocate to our clients by evaluating and dynamically prioritizing to make sure the most critical actions get addressed appropriately.This is a fantastic opportunity for someone to join a growing company that has a mind to continuing to develop and grow their employees.

What will you do?

Providing world class client support to our numerous software solutions, including; SaaS and On-prem solutions Provide technical support for mobile applications Act as a client liaison handling phone and email support requests where you become an advocate for the resolution of client issues Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature Handles problem recognition, research, isolation, resolution and follow-up for routine user problems Log and track calls and cases using Salesforce, while maintaining detailed notes of the customer’s request. Write or revise user training documents and procedures Answer, evaluate, and prioritize incoming telephone and e-mail requests for assistance from clients experiencing problems with software, networking, and other related technologies.

What will you bring?

Patience and the desire and ability to go above and beyond for the cause Experience in a fast paced call center environment Experience in networking and cyber security Ability to multi-task in sometimes stressful environment Willingness to learn and adapt to new technologies Ability to work independently within a team Excellent communication skills both written and verbal Prior experience providing IT and excellent customer service over the phone Work well under pressure Background check required Shift Options include days (including early morning hours), nights, and weekends ₡1,, - ₡1,, a monthThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.Any applicable bonus programs will be discussed during the recruiting process.The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

  • Technical Support Manager

    hace 6 meses

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Technical Support Representative

    hace 1 mes

    Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Technical Support Representative

    hace 1 mes

    Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Technical Support Agent

    hace 7 meses

    Heredia, Costa Rica CSS Corp A tiempo completo

    **Job title**: Technical Support Agent **Work Location**: Hybrid - UltraPark I, La Aurora, Heredia. **Experience**: Customer Service experience. Education Qualification: High School Diploma. Technical knowledge. **Roles and Responsibilities**: - Identify Customer issues - Provide solutions by the proper troubleshooting steps. - Provide courteous and...

  • Technical Support Representative

    hace 6 meses

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Technical Support Representative

    hace 7 meses

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Technical Product Support Supervisor

    hace 7 meses

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Technical Support Representative: Service Desk

    hace 1 mes

    Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Technical Support Representative

    hace 6 meses

    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: Integrations is a primary focus at Tebra and the Technical Operations team holds a key role in activating, maintaining the health of our integrated practices through troubleshooting, and offboarding. When a practice has its online schedule integrated with an EMR/EHR/PMS, it improves key performance indicators, decreases churn, increases...

  • Education Support Representative

    hace 6 meses

    Heredia, Costa Rica Straumann Group A tiempo completo

    **Position Summary** The Education Support Representative is responsible for working in conjunction with the various team members of the Education Department as the primary individual responsible for providing education support. The Education Department is very fast paced, and each Education Support Representative is responsible for coordinating with the...

  • Technical Support Representative

    hace 7 meses

    Heredia, Costa Rica Tebra A tiempo completo

    Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct...

  • Technical Support Professional

    hace 6 meses

    Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Advisor I, Chat Support

    hace 6 meses

    Heredia, Costa Rica Webhelp A tiempo completo

    **Customer Service/Support** **Location** - Barreal de Heredia, Costa Rica*** Job Title: Advisor I, Chat Support **Job Description**: The Advisor I, Chat Support position interfaces with customers via inbound chats, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of...

  • Customer Support Representative

    hace 1 mes

    Heredia, Costa Rica Procore Technologies A tiempo completo

    Job DescriptionWhat if you could use your people skills to support a product that impacts how communities’ hospitals, homes, sports stadiums, and schools worldwide are built? Construction impacts the lives of nearly everyone in the world, yet it’s also one of the world’s least digitized and least-served industries. That’s why we’re looking for a...

  • Client Technical Support Senior

    hace 6 meses

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped...

  • Salesforce Technical Support Specialist

    hace 6 meses

    Heredia, Costa Rica Moody's A tiempo completo

    Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles. Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. ...

  • Technical Client Services Representative

    hace 6 meses

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** - Our mission is to use data driven insights to simplify healthcare for all. Simply put, we want to make the healthcare system work better for us as consumers and for those who work in healthcare. Our ONE Experian Health culture is the centerpiece of making this happen. Our aspiration is to bring people together who are driven by...

  • Technical Client Services Representative

    hace 6 meses

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time **Company Description**: - Our mission is to use data driven insights to simplify healthcare for all. Simply put, we want to make the healthcare system work better for us as consumers and for those who work in healthcare. Our ONE Experian Health...

  • Technical Client Services Representative

    hace 7 meses

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time **Company Description**: - Our mission is to use data driven insights to simplify healthcare for all. Simply put, we want to make the healthcare system work better for us as consumers and for those who work in healthcare. Our ONE Experian Health...

  • Representative, Product Support

    hace 6 meses

    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: Someone who will contribute to the development of the department's plans (and company strategy) by serving as the customer's advocate: your unique insight into the challenges faced by our clients will help shape Tebra's product and processes. We love to nurture our representatives so that commitment and growth within our department can be...