Technical Support Representative I
hace 5 días
What will you do?
Providing world class client support to our numerous software solutions, including; SaaS and On-prem solutions Provide technical support for mobile applications Act as a client liaison handling phone and email support requests where you become an advocate for the resolution of client issues Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature Handles problem recognition, research, isolation, resolution and follow-up for routine user problems Log and track calls and cases using Salesforce, while maintaining detailed notes of the customer’s request. Write or revise user training documents and procedures Answer, evaluate, and prioritize incoming telephone and e-mail requests for assistance from clients experiencing problems with software, networking, and other related technologies.
What will you bring?
Patience and the desire and ability to go above and beyond for the cause Experience in a fast paced call center environment Experience in networking and cyber security Ability to multi-task in sometimes stressful environment Willingness to learn and adapt to new technologies Ability to work independently within a team Excellent communication skills both written and verbal Prior experience providing IT and excellent customer service over the phone Work well under pressure Background check required Shift Options include days (including early morning hours), nights, and weekends ₡1,, - ₡1,, a monthThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.Any applicable bonus programs will be discussed during the recruiting process.The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Best Places to Work Awards. Come join us and find out what the best work of your career looks like.-
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