Hardware Technical Support

hace 3 semanas


Heredia, Costa Rica SYKES Costa Rica A tiempo completo

**Objective**:

- Provide high-quality and effective technical assistance to customers experiencing technical hardware issues.

**Hard skills**:

- Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85%>) (must).
- Cisco CCNA Modules 1 Completed
- Basic knowledge of Windows operating systems and Office.

**Soft skills**:

- Schedule flexibility (must).
- Negotiation Skills.
- Advanced facilitation skills.

**Responsibilities**:

- Identify the root cause of a case, by troubleshooting and isolating the issue.
- To follow up on the customer’s issue by maintaining periodic timely updates, setting up appointments, and any other commitment made to the customers until the issue is solved.
- To document all interactions and steps taken towards case resolution, in a professional and accurate matter.

**Benefits**:

- Educational reimbursement.
- Growth Opportunities.
- Temporary Work at home.



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