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hace 2 semanas

Heredia, Costa Rica Hewlett Packard A tiempo completo

**_ Responsibilities: _** - Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Resolve incoming internal or external businesses and end user's problems via telephone and e-support. - Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS). - Proactively assist customers to avoid or reduce problem occurrence. - Represent HP in a face to face customer location visit, industry conference/trade show, vendor meeting, etc. - Engages team members for support as required to ensure internal or external business and end user SLA demands are met. **_ Education and Experience Required: _** - High School: completion of post - primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, "A" levels (U.K), accalaureate (France), etcB.). - 0-1 year experience in relevant technologies and customer environments. - Relevant industry qualification where applicable. **_ Knowledge and Skills: _** - Excellent verbal and written communication skills in language to be supported. - Experience in troubleshooting in a technical environment. - Excellent analytical and problem solving skills. - Software and hardware knowledge of computing, storage and peripheral devices. - Advanced proficiency with case management databases and tools. - Superior customer service skills. - Phone and remote support experience. E-support experience.

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    Heredia, Costa Rica Hewlett Packard A tiempo completo

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