Technical Solutions Consultant
hace 6 días
**_ Responsibilities: _** - Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Resolve incoming internal or external businesses and end user's problems via telephone and e-support. - Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS). - Proactively assist customers to avoid or reduce problem occurrence. - Represent HP in a face to face customer location visit, industry conference/trade show, vendor meeting, etc. - Engages team members for support as required to ensure internal or external business and end user SLA demands are met. **_ Education and Experience Required: _** - High School: completion of post - primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, "A" levels (U.K), accalaureate (France), etcB.). - 0-1 year experience in relevant technologies and customer environments. - Relevant industry qualification where applicable. **_ Knowledge and Skills: _** - Excellent verbal and written communication skills in language to be supported. - Experience in troubleshooting in a technical environment. - Excellent analytical and problem solving skills. - Software and hardware knowledge of computing, storage and peripheral devices. - Advanced proficiency with case management databases and tools. - Superior customer service skills. - Phone and remote support experience. E-support experience.
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Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoHPE Aruba Networking Technical Solutions Consultant This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. **In a typical day as a HPE Aruba Networking Technical Solutions...
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Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoHPE Aruba Networking Technical Solutions Consultant This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. **In a typical day as a HPE Aruba Networking Technical Solutions...
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Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoHPE Aruba Networking Technical Solutions Consultant This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **Job Description**: Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. **In a typical day as a HPE Aruba Networking...
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Technical Consultant Sr
hace 1 semana
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoHewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their...
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Senior Technical Consultant
hace 6 días
Heredia, Costa Rica ServiceNow A tiempo completo**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
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Technical Solutions Consultant
hace 5 días
Heredia, Costa Rica Hewlett Packard A tiempo completo**_ Responsibilities: _** - Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Resolve incoming internal or external businesses and end user's problems via telephone and e-support. -...
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Technical Consultant
hace 1 semana
Heredia, Costa Rica TTEC Digital A tiempo completoTechnical Consultant - Genesys Engage At Avtex, a TTEC Digital company, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. As the Technical Consultant, working remotely in Costa Rica, you will...
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Technical Consultant
hace 2 semanas
Heredia, Costa Rica ServiceNow A tiempo completo**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
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Associate Technical Consultant
hace 1 semana
Heredia, Costa Rica TTEC Digital A tiempo completoAssociate Technical Consultant - Genesys Engage At Avtex, a TTEC Digital Company, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. As the Associate Technical Consultant, working remotely in...
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Hpe Aruba Networking Technical Consultant
hace 5 días
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoHPE Aruba Networking Technical Consultant This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are looking a Senior Technical Support Engineer who will be responsible for...
