Senior CRM Analyst

hace 2 días

Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity.

**Job Description**:
What you´ll do:

- Analyze business processes and designs systematic improvements to increase efficiency.
- Collaborate with business analysts and developers to deliver changes and solve system issues.
- Collaborate with Salesforce administrators within the BUs/regions to ensure they are following established global guidelines.
- Work across businesses/regions to prioritize the changes requested.
- Lead user acceptance testing for major projects.
- Lead special projects where we introduce new functionality that impacts the CRM Support team.
- Provide best practices and ongoing support to the business and other team members on how to leverage tools and systems.

**Qualifications**:
What your background looks like:
You’ll succeed in this role by collaborating with your teammates across the globe, communicating effectively with stakeholders within the business, and identifying opportunities for improvement across our tools. It’s important that you can work as part of a team and bring your ideas to the table

Additional Information

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._

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