Customer Base Management Associate Consultant

hace 7 meses


San José, Costa Rica Liberty Latin America Communications, Inc. A tiempo completo

Resumen:
**¿Cuál es el rol?**

Responsable de gestionar la base y ejecutar los modelos de gestión del parque postpago, para promover a través de campañas de comunicación por diferentes canales de contactación, las Renovaciones, Migraciones de Prepago a Postpago, Upsell, Crossell, y adquisición de segundas líneas.

**Responsabilidades**:
**_ ¿Cómo agregas valor?_**
- Ejecución y seguimiento del modelo de gestión de parque postpago.
- Implementación y propuesta de mejora a los modelos conforme a resultados.
- Seguimiento a los resultados de las campañas de gestión de parque postpago para encontrar eficiencias o mejoras a la conversión de las mismas.
- Mejora en la segmentación de clientes para incrementar la generación de leads en el incentivo de productos.
- Aplicación de experiência de cliente en el funnel de compra, análisis de la efectividad y productividad por producto y canal.
- Constante comunicación con los gestores de contenido digital y coordinación entre los distintos departamentos de trabajo.
- Verificar el correcto funcionamiento y experiência de usuario de los canales de comercialización de cada producto.
- Analizar la usabilidad de las Página Web destino para cada una de las campañas de incentivos, coordinar A/B testing, proponer mejoras a sitios web de productos existentes.
- Buscar nuevos medios y tecnologías que nos ayuden a ser más eficientes en la consecución de transacciones en la web.
- Aplicación de Beneficios y descuentos de acuerdo a promociones y campañas estacionales.
- Implementación de cambio de precios de terminales en sistemas y comunicación a los diferentes canales de venta.
- Solicitud de creación de artes de comunicación para mejora del journey del cliente (bienvenida, postventa, cambios en oferta)
- Búsqueda de mejora continua, a través de la solicitud e implementación de nuevos canales de contactación, herramientas que permitan mejorar el proceso de postventa.
- Cualquier otra función afín requerida por necesidad de la empresa, derivada de cambios en las operaciones de negocio.

Calificaciones:
**¿Qué necesitas?**
- Estudiante con al menos 75% de la carrera o Bachillerato en Ingeniería Industrial, Mercadeo o afines.
- 1 año de experiência en roles de analítica de datos, deseable en el área comercial.
- Dominio avanzado de Excel.
- Capacidad de análisis.



  • San José, Costa Rica Mastercard A tiempo completo

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • San José, Costa Rica Liberty Latin America Communications, Inc. A tiempo completo

    Resumen: **¿Cuál es el Rol?** Responsable de gestionar la base y ejecutar los modelos de gestión del parque prepago, para promover a través de campañas de comunicación por diferentes canales de contactación, el consumo de recargas y paquetería. **Responsabilidades**: **¿Cómo agregarás valor?** - Ejecución y seguimiento del modelo de gestión de...

  • Associate Consultant

    hace 2 días


    San José, Costa Rica SoftwareONE A tiempo completo

    Job Function: Cloud & Software Services Why SoftwareONE?: Today SoftwareONE is a global leader in software and cloud portfolio management and is modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud. In tandem, our Software Lifecycle Management (SLM) services provide the methodology and framework to...


  • San José, San José, Costa Rica Splunk A tiempo completo

    Splunk aims to create a safer and more resilient digital world. Our unified security and observability platform empowers the world's leading enterprises to secure and maintain their digital systems.At Splunk, we value our people as much as our technology. We've been recognized as a best place to work, thanks to our unique culture of belonging. As a customer...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Title:Senior Data Management ConsultantAbout the Role:We are seeking an experienced Senior Data Management Consultant to join our team in Costa Rica. As a key member of our data management department, you will be responsible for supporting the enhancement of various data accuracy and quality initiatives and programs.Key Responsibilities:Develop,...

  • Ejecutivo de Ventas

    hace 2 semanas


    San José, Costa Rica Imagineer Customer Experience A tiempo completo

    Oportunidad de crecimiento para ejecutivos de venta: El equipo de consultores de Imagineer Customer Experience es un grupo de personas altamente motivadas que son analíticas, estrategas, versátiles y motivadas por resultados. El equipo de consultoría está orientado a objetivos de venta, crecimiento de mercado y estrategias de penetración en las...

  • Operations Associate

    hace 2 meses


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    **About the Role**WNS Global Services is seeking a highly skilled Operations Associate to join our team. As an Operations Associate, you will be responsible for providing exceptional customer service and support to clients across various industries.**Key Responsibilities**- Provide customer service support for credit line amounts, requests for increase, and...


  • San José, San José, Costa Rica Ingram Micro A tiempo completo

    It's exciting to work for a company that genuinely believes in its mission.**About Us**:Ingram Micro is a global leader in technology solutions, cloud services, and commerce. With over $50 billion in revenue, we have a presence in 64 countries and employ more than 35,000 associates. Our focus on innovation, customer satisfaction, and growth has earned us a...


  • San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...


  • San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    **Company Overview**Pfizer, a leading global pharmaceutical company, is seeking a highly skilled Risk Management Consultant to join its Digital Risk Management (DRM) organization. The DRM team works closely with stakeholders to ensure that digital services and solutions meet regulatory requirements and industry standards.**Estimated Salary:** $90,000 -...


  • San José, Costa Rica cloudpay A tiempo completo

    CloudPay is looking for a reliable Associate Customer Support Specialist to provide customer & technical support, along with user administration support, to the AMER internal Payroll & Implementation teams, along with our global Client base. The primary focus will be providing support for the AMER region, however there will also be the requirement to assist...

  • Procurement Consultant

    hace 2 meses


    San José, San José, Costa Rica Softwareone A tiempo completo

    At SoftwareONE, we are seeking an exceptional Procurement Consultant to join our team.Job Function:As a Procurement Consultant, you will play a critical role in assessing, designing, and delivering software procurement services to our customers.We offer a comprehensive service portfolio that includes software procurement outsourcing, and as a consultant, you...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    OverviewExperian is a global information services company that empowers businesses to make informed decisions and drive growth. Our mission is to create opportunities for consumers, businesses, and society by unlocking the power of data.SalaryWe offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience and qualifications.Job...


  • San José, San José, Costa Rica Mastercard A tiempo completo

    We are seeking a highly skilled Business Intelligence Consultant to join our team at Mastercard. In this role, you will have the opportunity to work with cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits.As a Business Intelligence Consultant, you will combine traditional management consulting with Mastercard's rich data...

  • Omp Consultant

    hace 7 meses


    San José, Costa Rica DXC Technology A tiempo completo

    OMP Consultant to support ongoing support operations and projects, to external customer on a Product Team; responsible for supporting and execute activities on OMP Product team accordingly and/or leadership in the creation and delivery of solutions designed to meet customer’s business needs and consequently, for understanding customer’s businesses. OMP...


  • San José, Costa Rica TransPerfect A tiempo completo

    **TransPerfect Is More Than Just a Job **Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Customer Service Associates are responsible for in-bound calls displaying great customer service skills to...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Job OverviewPfizer, a global leader in the pharmaceutical industry, is seeking an experienced Digital Risk Management Consultant to join its team. This role will be based in the Information & Business Tech division.Salary RangeThe estimated annual salary for this position is $120,000 - $160,000, depending on experience and...

  • Sales Associate

    hace 7 meses


    San José, Costa Rica 360training A tiempo completo

    360training offers a compelling compensation package that ties to performance and impact. We offer quality health plans to meet a variety of needs, life and disability benefits, a retirement savings plan with company match, and a Flexible Time Off program. **Sales Associate** We are looking for a Sales Associate to join our sales team. This position will...


  • San José, Costa Rica GRUPO STT A tiempo completo

    Employee Lifecycle Management Associate Specialist Position summary The Employee Lifecycle Management team focuses on HR lifecycle support and provides customer service and advisory support to managers, employees, HR and business partners on global HR systems and processes and ensuring end-to-end process completion in line with customer focused principles to...