Digital Technology Specialist/ App Innovation

hace 2 semanas

San José, Costa Rica Microsoft A tiempo completo

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In SMC and Digital Sales, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.

The main goal of a **Microsoft Technology Specialist (TS) / App Innovation** is to win the technical decision of customers to purchase and use Microsoft technology and cloud services. The TS is expected to both own and win customers’ technical decisions, as well as find new opportunities through their contacts and engagements for Sales Specialists to pursue. As a TS, you work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate, and prove our solutions, and win the technical decision. Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft cloud-based technologies. This role is flexible in that you can work up to 50%.

**Responsibilities**:

- Own technical discussions for Azure Migration with customers leveraging processes and tools, demos, and programs; use consultative and/or Challenger method; establish rules of engagement (e.g., role boundaries, handoff strategies) for extended teams.
- Be the Voice of Customer to share insights and best practices, connect with the Engineering team to remove key blockers and drive product improvements.
- Maintain and grow expertise in cloud migration, keeping up to date with market trends and competitive insights; collaborate and share with the technical community.
- Build strategy: map the agreed customer vision into a strategy, resolve concerns and validate a strong business case for investment. Work with the customer, account team, and partners to orchestrate a roadmap for implementation.
- Identify new opportunities within customer engagement and hand off to the Solution Specialist for pursuit.
- Drive technical assessments to create a map of the current landscape and to build the technical migration plans, thus building a solid migration business case.
- Design the solution using your technical knowledge, architectural approach, consultancy skills and our methodology to win a customer’s technical decision and meet the customer’s needs. Ensure technical decision makers agree with proposed architecture and on the migration plan. Drive POCs and MVPs.
- Scale through partners, acting as liaison between the partner and account team, facilitating partner resources and processes; supporting partner technical capacity by identifying skill and resource gaps and providing feedback to internal teams.
- Support the creation of new pipeline in collaboration with the Specialist.
- Be the Trusted advisor and use proactive effort to find and understand customers’ pain points and design and offer solutions (with business case) to technical leaders.
- Be an Azure platform evangelist for Migration scenarios like Hybrid Compute, Backup and DR, Desktop Virtualization, and Specialized Workloads such as AVS & SAP
- Develop customer technical skilling plan in collaboration with customer and account team.

**Qualifications**:
**Required/Minimum Qualifications**
- Relevant certifications from Microsoft or competitive platforms AND 3+ years technical pre-sales or technical consulting experience
- OR Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 4+ years technical pre-sales or technical consulting experience
- OR equivalent experience.
- Fluency in English and Spanish.

**Additional or Preferred Qualifications**

. Enterprise-scale technical experience with cloud and hybrid infrastructures, architecture desig

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