IT Sr Business Functional Analyst

hace 2 días

San Antonio, Costa Rica Stryker A tiempo completo

**Why join Stryker?**:
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

**Who we want**:

- ** Dedicated achievers.** People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
- ** Analytical problem solvers.** People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
- ** Goal-oriented**:Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
- ** Detail-oriented process** **improvers.** Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.

**What you will do**:
The Senior Business Functional Analyst partners with stakeholders and technical teams to solicit and document process flows, features, requirements, and user stories as part of projects and enhancements and ensures quality delivery of those requirements through other IT partners including third party. Will be responsible for building strong collaborative relationships with the stakeholders with a specific focus on the Service Workstream leveraging technologies such as Service Max, SAP, SFDC.
- Build and maintain a strong relationship with stakeholders
- requirements and user stories and ensuring quality delivery through other IT partners including third parties
- Document test cases and perform or manage user acceptance testing in partnership with testing center of excellence as applicable
- Effectively leverage collaboration and planning tools such as Azure DevOps (ADO) for the documentation of requirements and test cases
- Partner with testing center of excellence to ensure regression test scripts remain updated and are run on a regular basis to ensure platform continuity
- Partner with stakeholders and technical teams to drive consensus on the best solution to business problems and the delivery of new solutions and enhancements
- Define tangible, functional use cases that align desired technology output to both Marketing Operations and commercial business objectives
- Recommend business process and system changes to improve efficiency and business outcomes
- Manage minor and major enhancement initiatives launching key capabilities to the platform in a governed fashion
- Ensure clear communication between stakeholders and IT development and support teams
- Expected to effectively collaborate in a global team environment

**What you need**:

- Bachelor’s in Business Administration, Management of Information Systems (MS), or Computer Information Systems (CS or CIS)
- Minimum of 2 years of professional experience is required
- Excellent English language proficiency.
- Experience with process mapping and/or documenting complex processes and presenting them in a clear and understandable format
- Ability to understand, evaluate and recommend changes to business processes
- Knowledge of System Development Lifecycle Methodologies (SDLC) and Agile Development methodologies is preferred
- Strong communication and relationship skills
- Demonstrated curiosity and growth mindset
- Critical thinking and problem-solving skills
- Ability to partner with stakeholders at all levels to identify needs, define and document requirements, and drive solutions
- Experience in identifying opportunities for process optimization, process redesign, or development of new process/policies
- Demonstrated ability to explain complex technical concepts to a non-technical audience
- Ability to document user, process, and functional specifications
- Demonstrated ability to work in a global team environment

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