Senior Costumer Support Engineer

hace 7 días


San José, Costa Rica Encora A tiempo completo

At Encora we are looking for a great talent like you to join our team as the next **_Senior IT Support _**(**9052**)**

Would you like to join our great team of engineers? Here we will tell you more about us and the role

**About the role**:
Some of your essential day-to-day job duties and responsibilities will include:

- Be a primary contact for both internal and external (customer/researcher) technical issues.
- Manage technical ticket escalations: providing coaching and incident management, guiding policy and procedure as necessary to respond to changing requirements.
- Improve workflows to gain efficiencies through documentation, improved processes, and automation.
- Work closely with new team members to train them on company policies and best practices for resolving tickets and provide further training.
- Facilitate cross-functional meetings and directives as they relate to Team Support.
- Provide detailed documentation for all client interactions - while also exhibiting exemplary written and verbal.

**Our Requirements**:

- Impeccable interpersonal skills and ability to navigate complex situations across teams and individuals.
- A propensity to anticipate outcomes in a given situation, and provide preemptive solutions to help ensure positive outcomes.
- Ability to maintain composure and a clear head under duress.
- Excellent time management and ability to adapt to shifting priorities.
- Strong cross-functional project management and the ability to communicate clearly and effectively with internal and external stakeholders - both written and verbal communications.
- Attention to detail and ability to identify creative solutions to changing and complex problems.
- Good at building strong effective working partnerships and managing conflicts of interest between various parties and stakeholders.
- Ability to make informed judgment calls on-the-fly when the situation requires it.
- Familiarity with and capability of using command-line tools and utilities (Bash, SSH, grep, etc).
- Data Manipulation experience.
- Strong hands-on integration experience (JIRA, SAML, API, SSO, 2FA) with the ability to walk non-technical customers through proper setup of integration configuration.
- Ability to explain common security vulnerabilities.
- Have a rough frame of reference for how a researcher (or security professional) would typically go through attacking a given target, meaning that you're aware of common attack vectors and methodologies in testing.
- Able to work in a cross-departmental capacity that can serve as a clear source of guidance for a wide range of security and bug bounty-related questions.

**Why you will love working with us**:

- Work from Home/ Work from Anywhere and available workplace office space if preferred
- Private medical insurance
- Birthday day-off
- Referral bonuses
- Flexible work schedules and work patterns for a better work/life balance
- Continuous technical training
- Working in a Great Place To Work characterized by a horizontal and dynamic environment
- Corporate recognition program
- Career path that will allow you to grow with us.
- Among others

**About Encora**:
Encora is a global company that offers Software and Digital Engineering solutions, with more than 9000 Encorians around the world. Our technology practices include Cloud Services, Product Engineering, Data Science and Engineering, Digital Experience, DevOps, Cybersecurity, Quality Engineering, among others.
- _At Encora Inc. we hire professionals based solely on their skills and do not discriminate on the basis of age, disability, religion, gender, sexual orientation, socioeconomic status or nationality._



  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Company Overview: Amazon, a world-renowned e-commerce company, is expanding its technology team in Costa Rica. We are seeking an experienced Senior Software Development Engineer to join our Amzn Support Srvcs team.


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    OverviewWe are seeking a skilled Senior Quality Assurance Engineer to join our team at Amazon Support Services Costa Rica Srl.About the RoleThe successful candidate will have 2+ years of quality assurance engineering experience, with expertise in automation testing and manual testing.Key ResponsibilitiesThe Senior Quality Assurance Engineer will be...


  • San Francisco, Heredia, Costa Rica Smarsh A tiempo completo

    Job Summary:Smarsh is seeking a highly skilled Senior Support Engineer Lead to provide high-touch support to Enterprise customers with complex issues. This role will serve as the frontline support for Enterprise products or backline support for Saas-hosted solutions, developing reproducible test cases and recommending code-level changes.About You:We are...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    We are seeking an exceptional Senior Technical Support Engineer to provide high-level customer service experience by resolving complex issues related to Citrix Endpoint Management. With a strong background in enterprise support and critical thinking skills, you will be responsible for analyzing and resolving customer issues through diverse channels.**Key...


  • San José, Costa Rica Canonical - Jobs A tiempo completo

    This is an exceptional opportunity for an open source technologist who enjoys solving problems under pressure. The main functions of this position are to: - Act as the technical authority and demonstrate your experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL and Apache. - Provide advice on deployed...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Title: Senior Full-Stack Software EngineerAbout the Role:We are seeking a highly skilled Senior Full-Stack Software Engineer to join our team at Amazon Support Services Costa Rica Srl. As a key member of our software development team, you will be responsible for designing and implementing robust, scalable software systems using Python and...


  • San José, Costa Rica Wind River A tiempo completo

    **Senior DevOps Support Engineer** **ABOUT WIND RIVER** Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability. Wind River helps customers...

  • Senior QA Engineer

    hace 2 meses


    San José, San José, Costa Rica Encora A tiempo completo

    At Encora, we are looking for a talented Senior QA Engineer to join our team. As a Senior QA Engineer, you will be part of a highly skilled technology and agile team, supporting and developing cutting-edge solutions to meet our business requirements. Your main responsibilities will include creating, automating, and executing different types of tests,...

  • Senior DDI/SLB Engineer

    hace 2 semanas


    San José, San José, Costa Rica Pfizer A tiempo completo

    About the RoleWe are seeking a highly skilled Senior DDI/SLB Engineer to lead the design and support of Pfizer's global implementation of Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), IP Address Management services, Service Load Balancing (SLB) and Global Service Load Balancing (GSLB).This is an exceptional opportunity for a talented...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Job Title: Senior Data Analytics EngineerEstimated Salary:$110,000 - $140,000 per yearAbout the RoleWe are seeking a highly skilled Senior Data Analytics Engineer to join our team at Amazon Support Services Costa Rica Srl - B20. As a key member of our Business Intelligence team, you will be responsible for designing and implementing scalable, automated...

  • Senior DevOps Engineer

    hace 4 días


    San José, San José, Costa Rica Wind River A tiempo completo

    **Senior DevOps Engineer**At Wind River, we're seeking a skilled Senior DevOps Engineer to join our team. As a key member of our infrastructure team, you'll be responsible for managing, monitoring, and maintaining our tools and infrastructure.**Key Responsibilities**Manage and monitor tools like GitLab, Jenkins, MinIO, and othersDevelop and enhance...

  • Senior Appops Engineer

    hace 2 días


    San José, Costa Rica Imprivata A tiempo completo

    Come join a winning team! Here at Imprivata, you’ll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in common. A passion for...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    We are seeking a talented Senior Software Engineer to join our team. The ideal candidate will have a strong background in backend development and a passion for clean code and efficient solutions.The successful candidate will have experience in building robust and secure software systems, with a strong focus on scalability and performance.As a Senior Software...

  • Support Engineer

    hace 2 semanas


    San José, Costa Rica EX2 Outcoding A tiempo completo

    **Become an Outcoder as a Support Engineer** We are looking for a Support Engineer to join our Informatics Support team and provide support for our Signals Data Factory product. The Signals Data Factory is a product that specializes in taking in many different forms of scientific data, transforming it (using Apache Spark), and making it searchable (using...

  • Support Engineer

    hace 2 semanas


    San José, Costa Rica EX2 Outcoding A tiempo completo

    **Become an Outcoder as a Support Engineer** We are looking for a Support Engineer to join our Informatics Support team and provide support for our Signals Data Factory product. The Signals Data Factory is a product that specializes in taking in many different forms of scientific data, transforming it (using Apache Spark), and making it searchable (using...

  • Support Engineer, Veeqo

    hace 1 semana


    San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of technical support experience - 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager. - Work experience in peer coaching, mentoring and/or training. - C1 English proficiency (advanced). This is a full-time, non-virtual, permanent position based in Costa Rica and does not offer relocation benefits. Job...


  • San José, San José, Costa Rica Boston Consulting Group A tiempo completo

    Job Title: Senior Software EngineerWe are seeking a skilled and experienced Senior Software Engineer to join our team at {company}. As a key member of our software development team, you will be responsible for designing, developing, and maintaining high-quality software solutions.Key Responsibilities:* Collaborate with cross-functional teams to identify and...


  • San José, Costa Rica Talent2Win A tiempo completo

    **customer support representative**: **Talent2Win** Heredia Alajuela Guanacaste San José experiência 0 años Otro indefinido jornada completa salario no especificado publicado hace 2 horas Objective: Provide high quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    About the RoleAt Microsoft Corporation, we are seeking a skilled Senior Cloud Support Engineer to join our team and provide exceptional technical support to our Enterprise customers. This is a fantastic opportunity to work with a dynamic team and make a meaningful impact on customer satisfaction.Responsibilities:Provide top-notch technical support via phone...


  • San Francisco, Costa Rica Cloud Software Group A tiempo completo

    **Senior Escalation Engineer Virtualization**: Do you enjoy tackling hard-to-solve technical problems? Are you interested in gaining exposure to exciting products? Are you looking for the opportunity for growth and learning? Would you like to work for one of the most innovative companies around? If you answered yes to these questions, we may have the job...