Development and Operations Manager

hace 1 día

Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

**Job Description**:
We have an exciting opportunity within Experian IT Services to join an Enterprise Platforms & Applications DevOps CoE. You will be working with technologies such as Jira, Bitbucket, Confluence, Jenkins, Artifactory from a server and administration perspective.

You will play a critical role in maintaining and improving the environments for the enabling tools that the Global DevSecOps team owns. You will be part of a growing, high performing team that will be challenged to meet the demands of a growing global business.

At Experian, we care about personal development and support our people by ensuring they get the opportunities to improve their skills through training and support programs.

We’re looking for creative thinkers with a strong team collaborative and service orientated mindset, who can communicate effectively at all levels within the organization.

**Responsibilities**:

- Manage a team DevOps and QA Automation Engineers
- Create RCA for issues to ensure that team members have a proper knowledge base for future recurrent or similar issues.
- Support your team on helping users with resolving issues or needs
- Help and lead the investigation and remediation any failures with our automated tasks or processes.
- Adhere to best practices and complete meticulous documentation.
- Actively participate and lead our AGILE methodology and SCRUM ceremonies.
- Collaborate with all areas of the business as required and represent the DevSecOps team.
- Partner with multiple stakeholders to integrate world class development processes into DevOps pipelines
- Perform dependency management - both for source code to underlying platform and service interoperability.
- Partner with Development and Product leadership to help Scrum teams to improve velocity, quality, release frequency, and release success.
- Develop and grow a team of System Reliability Engineers
- Partner with Development on the evolution, construction, and inter-operability standards
- Partner with Incident Management and Problem Management to engineer away recurring problems and develop tools to help reduce MTTR.
- Proficiency in one or more technology domains, may be a cross-domain expert able to help solve complex and mission critical problems within a business
- Identify bottlenecks and opportunities for optimization and capacity demands, and present solutions for continuous improvements
- Excellent leadership, interpersonal, team building skills.
- Ensure KPIs and SLAs are on track and help with continuous improvements of those
- Lead and help design self-healing and resiliency patterns and best in class monitoring frameworks to accomplish end-to-end flow monitoring and noiseless alerting.
- Lead the team to success
- Deal with 3rd party vendors and annual tool renewals
- Critical thinking and ability to identify opportunities for improvement.
- Results-oriented, self-driven, hands-on leader who is equally motivated by making individual contributions as well as building a high performing team.
- Be the escalation point of issues falling out of SLA, even on weekends.

**Qualifications**:

- 7-10 years of overall work experience in IT roles.
- Desired experience leading technical projects.
- Bachelor's degree in engineering is required.
- Advanced English skills.
- Proven work experience with Agile methodology. Kanban experience is highly desired.
- Strong communication and interpersonal skills, both written and verbal is required.
- Experience with SQL, GIT and ServiceNow or other ITSM tools.
- Knowledge of Agile methodologies such as SCRUM. PO skills preferred.
- Ability to understand and drive teams to working on forefront technologies such as AWS, Java, Ansible and Python.
- Experience building/maintaining AWS pipelines, supporting Continuous Integration and Deployment practices.
- Working knowledge of infrastructure components (e.g. routers, load balancers, cloud products, container systems, compute, storage, and networks)
- Ability to show initiative to act independently and lead/resolve problems discovered.
- Demonstrated ability to manage multiple priorities and follow through on projects to completion.
- Experience working effectively both as a team leader in a team-oriented and collaborative environment and ind

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