Trade Payments Contact Center Team Lead
hace 3 horas
**BAT is evolving at pace - truly like no other organisation.**
**To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey**
**BAT COSTA RICA** **IS LOOKING FOR A TRADE PAYMENTS CONTACT CENTER TEAM LEAD**
**SENIORITY LEVEL**:G33
**FUNCTION**: GBS Finance
**LOCATION**:Heredia,** **Costa Rica
**ROLE POSITIONING AND OBJECTIVES**
This role is part of GBS Finance. The role is responsible for providing support and guidance to the contact center that provides service for Reynolds retailers and their sales representatives. Resolve inquiries about contracts, payments, payment dates, products among others.
**Reports to **:OTC Manager
**Geographic Scope**:USA
**WHAT YOU WILL BE ACCOUNTABLE FOR**
- Act as a key support for the team (Analysts, Team Leads & Mangers)
- Provide support and guidance with doubts/questions to all senior and junior analysts related with BAU processes.
- Review and approve TLD's related with all operation processes (Process documentation).
- Complete all reports assigned in the recurrence required.
- Continuous Improvement attitude.
- Precise analysis of contracted accounts.
- Assist TMR’s with inquiries related to the contracted retailers.
- Align with the process critical metrics.
- Analyze and handle situations that may arise, different from the work routine.
- Proactive and looking for possible improvements to make the processes simpler and faster.
**CAN THIS BE YOUR FUTURE ROLE?**
- Do you have C1 English Level?
- Do you have intermediate knowledge of Microsoft Office programs?
- Are you detail - oriented?
**ESSENTIAL EXPERIENCE, SKILLS, AND KNOWLEDGE**
- C1 English Level.
- Student or graduated of Business Administration, Accounting, or related fields.
- Intermediate knowledge of Microsoft Office programs (Excel & Outlook).
- Experience working under pressure.
- At least 2 years of experience or related.
- Effective communication skills to work collaboratively with partners and team members.
- Analytical and problem-solving skills.
**BENEFICIAL**
- Sap Knowledge (not indispensable)
- Salesforce Knowledge (not indispensable)
- USA Visa is a plus (not indispensable)
**WE ARE BAT**
At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. **See what is possible for you at BAT.**
- Global Top Employer with 53,000 BAT people across more than 180 markets
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
- Diversity leader in the Financial Times and International Women’s Day Best Practice winner
- Seal Award winner - one of 50 most sustainable companies
**BELONGING, ACHIEVING, TOGETHER**
Collaboration, diversity, and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. **Come bring your difference
-
Contact Center Agent
hace 7 meses
Heredia, Costa Rica British American Tobacco A tiempo completo**BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT COSTA RICA IS LOOKING FOR A** **CONTACT CENTER AGENT (JUNIOR LEVEL)** **SENIORITY LEVEL**:Non-management **FUNCTION**:...
-
Trade Payments Analyst
hace 7 meses
Heredia, Costa Rica British American Tobacco A tiempo completo**BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our values every day. Come be a part of this journey!** **BAT COSTA RICA IS LOOKING FOR A TRADE PAYMENTS ANALYST** **SENIORITY LEVEL**:Entry Level **FUNCTION**:...
-
Contact Center
hace 18 horas
Heredia, Costa Rica British American Tobacco A tiempo completo**BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT COSTA RICA IS LOOKING FOR A** **CONTACT CENTER / JUNIOR AGENT** **SENIORITY LEVEL**:Entry Level **FUNCTION**:...
-
Contact Center Junior Agent
hace 1 semana
Heredia, Costa Rica British American Tobacco A tiempo completo**BAT is evolving at pace - truly like no other organization.** **To achieve the ambition we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come and be part of this journey!** **BAT COSTA RICA IS LOOKING FOR A** **CONTACT CENTER / JUNIOR AGENT** **SENIORITY LEVEL**:Entry Level **FUNCTION**:...
-
Order to Cash-trade Payments Analyst
hace 7 meses
Heredia, Costa Rica British American Tobacco A tiempo completo**BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT COSTA RICA IS LOOKING FOR AN ORDER TO CASH-TRADE PAYMENTS ANALYST** **SENIORITY LEVEL**:Entry Level **FUNCTION**:...
-
Contact Center Junior Agent
hace 7 meses
Heredia, Costa Rica British American Tobacco A tiempo completo**BAT is evolving at pace - truly like no other organization.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT Costa Rica IS LOOKING for **A BILINGUAL - **Contact Center Junior Agent **(Entry Level)** **SENIORITY LEVEL**:Entry...
-
Graveyard Operation Center Team Lead
hace 1 semana
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Operations Center Team Lead Analyst is responsible for leading and supporting client’s infrastructure environments according to best practices, while ensuring high levels of system availability and performance. Is also responsible of leading the Operations Center Analysts according to the company goals, ITIL best practices aiming to...
-
Payments Analyst
hace 1 semana
Heredia, Costa Rica Stryker A tiempo completo**Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development...
-
Talent Acquisition Team Lead
hace 1 semana
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The purpose of the Team Lead, Talent Acquisition is to lead daily tasks related to analysis, execution, and support of the Talent Acquisition area, in addition to being an overall SME for all services and processes under scope. Maintain the utmost confidentiality in dealing with employee records and business information. Provides task direction,...
-
HR Employee Service Desk Team Lead
hace 7 meses
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The purpose of the Team Lead, Employee Service Desk is to lead daily tasks related to analysis, execution, and support of the HR Employee Service Desk area, in addition to being an overall SME for all services and processes under scope. Maintain the utmost confidentiality in dealing with employee records and business information. Provides task...
-
Rewards & Benefits Team Lead
hace 1 semana
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The purpose of the Team Lead, Rewards & Benefits is to lead daily tasks related to analysis, execution, and support of the Reward and Benefits area, in addition to being an overall SME for all services and processes under scope. Maintain the utmost confidentiality in dealing with employee records and business information. Provides task...
-
Human Resources Contact Center Analyst
hace 7 meses
Heredia, Costa Rica British American Tobacco A tiempo completo**BAT is evolving at pace - truly like no other organization.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **GBS COSTA RICA IS LOOKING FOR A HUMAN RESOURCES CONTACT CENTER ANALYST (French)** **SENIORITY LEVEL**:Non-management **SALARY...
-
Customer Service Team Lead
hace 7 meses
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls;...
-
Human Resources Contact Center Analyst
hace 7 meses
Heredia, Costa Rica British American Tobacco A tiempo completo**BAT is evolving at pace - truly like no other organization.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **GBS COSTA RICA IS LOOKING FOR A HUMAN RESOURCES CONTACT CENTER ANALYST (French)** **SENIORITY LEVEL**:Non-management **SALARY...
-
Digital Trade Marketing Supervisor Heredia, Costa
hace 18 horas
Heredia, Costa Rica Philip Morris International A tiempo completoBe part of a revolutionary change! At PMI, we’ve chosen to do something incredible. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Who we’re looking for We are looking for a...
-
Operational Excellence Team Lead
hace 7 meses
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Team Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Team Lead will provide support, direction, monitoring, and coaching to the assigned agents in...
-
Free Trade Zone Compliance Coordinator, Commercial
hace 7 meses
Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo2+ years working in a multinational company environment as part of Customs or Procurement teams - Bachelors degree or advanced college student of Customs, International Commerce or related field - Fully Bilingual (English - Spanish) with strong verbal and written communication skills - Excellent working knowledge of Costa Rica’s FTZ, Customs, and Treasury...
-
Contact Center Supervisor
hace 7 meses
Heredia, Costa Rica Hewlett Packard A tiempo completoTypically supervises lower-level supervisors and/or highly-skilled non-exempt individual contributors in single functional area. Responsible for the supervision of activities and resources needed to support the day-to-day efforts of the department and to achieve the business plan. Provides general supervision to lower level supervisors and direct supervision...
-
Cca Core Trade Product Manager
hace 7 meses
Heredia, Costa Rica Citi A tiempo completoThe complexity arisen from current business environment (nearshoring, supply chain disruption, Fintech increasing competition, internal reorganization, etc.) requires people that can predict trends, analyze portfolios, and adopt new techniques on a controlled environment in compliant with existing and new legal, taxes and internal policies. Such product...
-
Trade & Consumer Engagement Executive Heredia
hace 7 meses
Heredia, Costa Rica Philip Morris International A tiempo completoBe part of a revolutionary change! At PMI, we’ve chosen to do something incredible. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Who we’re looking for: - Set up and/or support...