Jira Support Engineer

hace 7 meses

San José, Costa Rica INTEL A tiempo completo

**The primary responsibilities for this role will include, but are not limited to**:

- Review TD requirements and enable the desired Jira configuration to meet customer requirements.
- Learn our internal cloud solution (Kubernetes-based) and how to successfully deploy Manufacturing Jira supporting a path-to-production.
- Have knowledge and experience with containers (i.e., Docker) and Atlassian's Jira Helm Chart to deploy Jira.
- Integrate Manufacturing Jira instance with other systems such as 1Source GitHub, Manufacturing GitHub, ServiceNow, etc.
- Work with Jira migration teams and post-migration TD teams to solve migration issues.
- Monitoring the Manufacturing Jira instance to ensure its availability, reliability, and security.
- Provide training sessions for system admins and end-users on how to effectively use and manage the Manufacturing Jira Instance.
- Create documentation, including user guides and system administration manuals to support ongoing usage and maintenance of the Mfg. Jira Instance.
- Develop testing and coordinate with TD on designs and architectural changes.
- Connect with stakeholders to define the path forward as well as provide status reports.
- Support broader TD ATA linked programs through solid project and program management execution.
- Self-driven, meticulous, highly organized, and strong task/project and process management skills.
- Analytical, planning, and problem-solving skills.
- Excellent verbal and written communication/ listening skills leveraged to effectively communicate with stakeholders.
- Teamwork skills and partnership skills.
- Tolerance of ambiguity and self-motivation.

**Qualifications**:** Minimum Qualifications**:
Minimum qualifications are required to be initially considered for this position.
- Bachelor of Science in Computer Engineering, Electrical Engineering, Computer Science, or related field.- 3+ years of experience in the below:
- Advanced experience with Jira including configurations.
- Advanced experience on program and Project management processes/technical.
- Advanced experience in object-oriented software design and development.
- Intermediate to Advanced English proficiency (both verbal and written).
- Must have unrestricted - permanent right to work in Costa Rica.

**Preferred Qualifications**:

- Experience with 1Source GitHub, Manufacturing GitHub and ServiceNow.
- Rancher experience (a web-based interface into Kubernetes).
- Global cultural orientation and working experience is a plus.
- DevOps/Scrum experience.
- Cloud solutions (Kubernetes-based).
- Container experience (Docker).
- Experience with Python.

**Inside this Business Group**:
As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art - from semiconductor process development and manufacturing, through yield improvement to packaging, final test and optimization, and world class Supply Chain and facilities support. Employees in the Technology Development and Manufacturing Group are part of a worldwide network of design, development, manufacturing, and assembly/test facilities, all focused on utilizing the power of Moore’s Law to bring smart, connected devices to every person on Earth.

**Posting Statement**:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

**Benefits**:
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.

**Working Model**:
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. **In certain circumstances the work model may change to accommodate business needs.**
JobType

Hybrid

  • Jira Administrator

    hace 7 meses

    San José, Costa Rica Doit Security, Inc. A tiempo completo

    **Company Description** Every industry and market segment are moving toward using the cloud and becoming more digital. Doit Security supports cloud security companies and has been running for years to help shape the emerging SASE category. We provide enterprise-level services to customers all around the world. Along with protecting against destructive...

  • Jira Administrator

    hace 7 meses

    San José, Costa Rica INTEL A tiempo completo

    Intel's Foundry Technology Development Design Enablement (DE) organization is looking for a talented individual to support the organization's adoption of Jira Software and Jira Service Management as an Application Software Engineer. This role will be responsible for project administration, project customizations, automation, and end user support. This role...

  • Senior Jira Platform Engineer

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    We are seeking a highly skilled Senior Jira Platform Engineer to join our team at Databricks.The estimated salary for this position is around $140,000 - $170,000 per year, depending on location and experience.About the Role:This is an exciting opportunity to oversee the administration, maintenance, and evolution of our JIRA system. You will be responsible...

  • Jira Support and Development Specialist

    hace 3 semanas

    San José, San José, Costa Rica Intel A tiempo completo

    Job Summary:We are seeking a highly skilled Jira Administrator to join our team at Intel. This role will be responsible for the administration, customization, and automation of our Jira Software and Jira Service Management instances.Key Responsibilities:Project administration for both Jira Software and Jira Service Management instances including project...

  • Jira Software Engineer

    hace 2 meses

    San José, San José, Costa Rica Intel A tiempo completo

    **Key Responsibilities**:The successful candidate will be responsible for reviewing technical requirements and configuring Jira to meet customer needs. They will also be expected to learn and deploy Intel's cloud solution, including Kubernetes and Docker, and integrate Jira with other systems such as GitHub and ServiceNow.**Requirements**:To be considered...

  • Jira Software and Jira Service Management Platform

    hace 7 meses

    San José, Costa Rica INTEL A tiempo completo

    ** Job Description** Responsibilities will include but are not limited to: - Fully understand ATA's Kubernetes-based private cloud platform, execute deployment, maintenance, and support responsibilities. - Analyze, review, and document current architecture, configuration, and functionality, identify areas for improvement and/ or optimization. - Create,...

  • Software Engineer for Jira Administration and Development

    hace 6 días

    San José, San José, Costa Rica Intel A tiempo completo

    About the RoleWe are seeking a highly skilled Software Engineer to join our team as a Jira Administrator and Developer. This is an exciting opportunity to work with cutting-edge technology and contribute to the development of our organization's software solutions.

  • Jira Software and Service Management Platform Administrator

    hace 2 meses

    San José, San José, Costa Rica Intel A tiempo completo

    About the RoleWe are seeking a highly skilled Jira Software and Service Management Cloud Engineer to join our team at Intel. As a key member of our Technology Development and Manufacturing Group, you will be responsible for the administration and support of our Jira Software and Service Management platforms.ResponsibilitiesFully understand ATA's...

  • Technical Jira Deployment Specialist

    hace 21 horas

    San José, San José, Costa Rica Intel A tiempo completo

    Role OverviewWe are seeking a highly skilled Technical Jira Deployment Specialist to join our team at Intel. This role will be responsible for deploying and maintaining our Manufacturing Jira instance, ensuring its availability, reliability, and security.About the RoleThis is a hybrid position that requires working on-site at an Intel site and off-site. The...

  • Jira System Administrator

    hace 2 meses

    San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    Jira System Administrator Job DescriptionThe Jira System Administrator will be responsible for overseeing the administration and maintenance of our Jira system. This includes ensuring best practices in the software development life cycle (SDLC) are enforced, and contributing to the enablement of engineering teams and Databricks teams using Jira. The ideal...

  • Senior Jira Solutions Architect

    hace 1 semana

    San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    We are seeking a highly skilled Senior Jira Solutions Architect to join our Data Applications Team at Moody's. This is a unique opportunity for you to leverage your expertise in Jira administration and customization to drive process standardization and efficiency across the organization.As a Senior Jira Solutions Architect, you will be responsible for...

  • Platform Support Engineer

    hace 7 meses

    San José, Costa Rica 360training A tiempo completo

    **Platform Support **Engineer** **Platform Support **Engineer** **Platform Support **Engineer** Dive into a role where no two days are alike at 360training! As our Platform Support Engineer, you are not just joining a team; you are embarking on a journey where your curiosity and passion for technology will be ignited daily. You will have the unique...

  • Devops Support Engineer

    hace 21 horas

    San José, San José, Costa Rica Wind River A tiempo completo

    Job OverviewWe are seeking a highly skilled DevOps Support Engineer to join our team at Wind River. As a DevOps Support Engineer, you will play a critical role in managing, monitoring, and maintaining our cloud infrastructure, ensuring seamless deployment and operation of our services.ResponsibilitiesManage and monitor tools like GitLab, Jenkins, MinIO, and...

  • DevOps Support Engineer

    hace 4 días

    San José, Costa Rica Wind River A tiempo completo

    **DevOps Support Engineer** **ABOUT WIND RIVER** Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability. Wind River helps customers across...

  • Software Engineer

    hace 7 meses

    San José, Costa Rica Datasite A tiempo completo

    Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest...

  • Senior Jira Administrator and Release Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    Job SummaryWe are seeking an experienced Senior Jira Administrator and Release Manager to join our team at Databricks. This role is a key part of our technology organization, responsible for the administration, maintenance, and evolution of our JIRA system, as well as managing software releases across multiple projects.About the RoleThis position requires...

  • Support Engineer

    hace 1 semana

    San José, Costa Rica EX2 Outcoding A tiempo completo

    **Become an Outcoder as a Support Engineer** We are looking for a Support Engineer to join our Informatics Support team and provide support for our Signals Data Factory product. The Signals Data Factory is a product that specializes in taking in many different forms of scientific data, transforming it (using Apache Spark), and making it searchable (using...

  • Support Engineer

    hace 2 semanas

    San José, Costa Rica EX2 Outcoding A tiempo completo

    **Become an Outcoder as a Support Engineer** We are looking for a Support Engineer to join our Informatics Support team and provide support for our Signals Data Factory product. The Signals Data Factory is a product that specializes in taking in many different forms of scientific data, transforming it (using Apache Spark), and making it searchable (using...

  • Support Engineer, Veeqo

    hace 4 días

    San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of technical support experience - 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager. - Work experience in peer coaching, mentoring and/or training. - C1 English proficiency (advanced). This is a full-time, non-virtual, permanent position based in Costa Rica and does not offer relocation benefits. Job...

  • Senior DevOps Support Engineer

    hace 4 días

    San José, Costa Rica Wind River A tiempo completo

    **Senior DevOps Support Engineer** **ABOUT WIND RIVER** Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability. Wind River helps customers...