HR Advisor
hace 1 semana
HR Advisor
- (2200016B)
CWT es una de las principales empresas de gestión de viajes digitales del mundo y, como plataforma de gestión de viajes Business-to-Business-for-Employees (B2B4E), las empresas y los gobiernos confían en nosotros para mantener a su gente conectada, en cualquier lugar, en cualquier momento, de cualquier forma, y en todo el mundo. seis continentes, brindamos a sus empleados tecnología innovadora y una experiência de viaje eficiente, segura y protegida.
En Recursos Humanos, nuestro credo es gente + cultura = desempeño. Comprendemos la importancia de atraer y retener al mejor talento posible, y lo hacemos proporcionando una cultura laboral positiva en la que todos nuestros empleados están facultados para sorprender a nuestros clientes. Nuestra función de RRHH está compuesta por las siguientes áreas:
- Experiência del empleado
- Relaciones Laborales y de Empleados
- Comunicaciones de los empleados
- Compensación y Beneficios
- Servicios para empleados
- Socios comerciales de recursos humanos
**Descripción General de la Posición**
El equipo de Recursos Humanos está buscando un **Especialista en Recursos Humanos**
El Especialista en RH será el responsable en asistir a los empleados con sus consultas dentro del tiempo/SLA correspondiente en el sistema de RH. Este cargo es un punto de entrada en los procesos organizacionales y brinda las experiências y servicios fundamentales de áreas específicas.
**Descripción del Puesto**
- Corrección/actualización de información personal (detalles bancarios, identificación personal, etc)
- Evaluación del desempeño, periodo de prueba, registro de compensación y beneficios.
- Administrar procesos de HR tal como, contratación, documentación del empleado y administración de beneficios.
- Procesar verificación de antecedentes:
- Verificar antecedentes para nuevos ingresos y asociarse con proveedores/equipo de Adquisición de Talento.
- Brindar soporte a las solicitudes de los empleados y supervisores, relacionados con consultas de la siguiente naturaleza:
- Prestaciones individuales o grupales, derechos, información del beneficiario/dependiente.
- Organigrama en HR Connect.
- Corrección/actualización de información personal (detalles bancarios, Identificación personal, etc)
- Evaluación del desempeño, periodo de prueba, registro de compensación y beneficios.
- **Políticas de HR.** Ejemplo: Procesos de salida, contrataciones y procesos de inducción, transferencias, movimientos globales, política de permisos, maternidad y paternidad, etc.
- Creación/duplicado del UID
- Actualizar información de asignaciones laborales en HR Connect, etc.
- Para asuntos que requieran un nível de conocimiento más específico y/o complejo, involucrar al especialista senior de HR o especialistas COE.
- Escalar al Tier 2 de acuerdo con los procedimientos.
- Asegurar que la asignación del ticket/tarea sea rastreada hasta su resolución.
- Como miembro del Centro de Servicio de RH, brindar un excelente servicio al cliente a todo el personal interno (externo), incluyendo terceros.
- Brindar servicios (transaccionales y soporte) desde la cartera de servicios a clientes internos (supervisores y empleados) dentro de los níveles acordados.
- Educar a los colaboradores para asegurar, dentro de lo posible, que los servicios se brinden por medio de canales electrónicos y el portal de RH.
- Garantizar un buen manejo de los tiquetes, en revisiones diarias para así asegurar trabajar acorde a los tiempos/SLA establecidos por la operación, siempre teniendo en cuenta la calidad de servicio
LI-CR
- Qualifications
**Requisitos del Puesto**
- **Esquema de vacunación completo (codigo QR o Carnet de vacunación)**
**Experiência y Educación**:
- **Experiência**
- 1+ años de experiência en Operaciones de RH / Servicio al cliente.
- Experiência relevante en Recursos Humanos.
- Grado bachiller o similar, Recursos Humanos o Servicio al Cliente preferiblemente.
- **Idiomas**
- Habilidad para comunicarse de forma efectiva en español, inglés, portugués (opcional) de forma escrita y verbal.
- Cualquier otro idioma según requerimientos regionales.
- **Conocimiento, habilidades y destrezas (KSAs)**
- Destrezas
- Resolución de problemas
- Servicio al cliente
- Enfoque a resultados e influenciar a otros.
- Gestión del cambio
- Habilidades de presentación: Comunicador claro y escucha activa.
- Empatía
- Atención al detalle
- Mejora continua en procesos y contenido.
- Asumir responsabilidad
- Construcción de fuertes relaciones laborales.
- Dominio MS Office
- Habilidad de mantener la alta confidencialidad de la información sensible.
- Sistema de RH: habilidad de aprendizaje del Sistema de HRIS.
- Habilidad de trabajar de forma independiente
- Solución de problemas / Toma de decisiones
CWT se compromete a crear un entorno diverso y se enorgullece de ser un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados r
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