Medical Systems Administrator

hace 2 semanas

San José, Costa Rica Pfizer A tiempo completo

ROLE SUMMARY

The Medical Affairs Systems Administrator role will be responsible for management of system related activities, within the Medical Affairs Systems portfolio, relating to user access and user profile changes, HCP profile data integrity, executing our Medical Taxonomy governance process, and supporting system releases and change management for our Medical Affairs colleagues. They will strategically collaborate with the following groups - Global, U.S., and Local Medical Channels, Field Medical Excellence, Operational Excellence & Change Management, Medical Review Excellence, Digital, Master Data Management, and other key stakeholders, to maintain business as usual system activities for Medical Affairs.

ROLE RESPONSIBILITIES
- The Medical Affairs Systems Admin will manage Field Medical colleague HCP profiles in 50 OneMed markets and work closely with Data Stewardship team to ensure data fields are maintained effectively.
- This role will work closely with the US and Global master data management (MDM) teams to ensure that the relevant and up to date HCP databases are being correctly configured and managed as the authoritative source of HCP profile data within OneMed (CRM).
- This colleague will coordinate and monitor activities between Digital and the MDM teams, to ensure overall quality, including up to date and complete HCP information are reflected within our systems, to minimize partial data records, duplications, or outdated information.
- The Medical Affairs Systems Admin will maintain system user access and user profile management for OneMed, Veeva Link, mGCMA, Adobe, Triage, leveraging Request manager and Pfizer Align.
- This role will perform regular management and monitoring of medical user’s data within Pfizer Align, validating that data is synced across our Medical Systems portfolio, and mirrors data from our PX systems. This data includes team structures, user’s profiles, reporting lines, and product allocations.
- The Medical Affairs Systems Admin, working closely with the OneMed support team, will verify that there is a full harmonization between the medical user information within Pfizer Align and what is required for the creation and management of the respective user accounts in OneMed (CRM)
- This colleague working closely with the Pfizer Triage team will verify that the data is up to date and consistent, ensuring automatic data flows between the three systems - Pfizer Align, Pfizer Triage and OneMed (CRM).
- The Medical Affairs Systems Admin will review and approve/reject user access requests within Request Manager and work regularly with various system support teams on maintaining the request forms so they reflect exactly all the required information needed to create a new user or change in user role.
- This role will manage the end-to-end process of adding/renaming/disabling new products across all system platforms. This includes the initiation of requests, thorough analysis of the data and action needed for each platform, submitting tasks to various support teams (mGCMA, OneMed, Adobe, Pfizer Triage, Pfizer Align), and overseeing testing and monitoring its completion into production.
- The Medical Affairs Systems Admin is responsible for managing complex requests of renaming values and collaborating with different stakeholders to ensure quality standards, while making sure it is completed simultaneously within all systems within the Medical Affairs portfolio.
- This colleague will work closely with the global Taxonomy team (Commercial) to verify that the same principles, naming conventions and data values are used across all platforms leveraged by Medical and Commercial.

BASIC QUALIFICATIONS

Education
- BA/BS Required; graduate degree or equivalent experience preferred

Experience
- 5+ years in the pharmaceutical industry, with 3+ years in Medical Affairs technical roles preferred
- Well experienced in operating & supporting Medical Affairs technology platforms
- Excellent communication and analytical skills
- Drive for optimization/excellence
- Delivery of exceptional customer services and experiences
- Track record for being a strong team player
- Strong ability to drive collaboration and foster highly productive, functional relationships
- Demonstrated learning agility and ability to drive service completion in expedited timelines
- Ability to address conflicts, and manage business stakeholders without direct authority and navigate effectively in a matrixed working environment

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

May require some travel (less than 25%)

EEO (Equal Employment Opportunity) & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.

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