Systems Support Engineer- Remote

hace 4 días


San José, Costa Rica Akamai A tiempo completo

**Would you like the opportunity to solve technical challenges?**

**Are you a fast learner who is fascinated by technology?**

**Join our IT Support team**

Our team is responsible for making Akamai IT the best customer of Akamai. We work with our Premium Support teams to be the true Customer 1 for all Akamai products and services. We are transforming IT at Akamai and turning the enterprise inside out

**Partner with the best**

As a System Support Engineer, you are responsible for handling day to day support operations for Guadicore. You will also closely work with all technical teams and different business functions. Mainly to understand the IT requirements and deliver them in most effective and efficient way.

As a Systems Support Engineer, you will be responsible for:

- Monitoring alerts and platform metrics to identify potential issues and provide support
- Owning the incident and service request life-cycle to ensure progress and resolution updates to customers
- Following internal SLA and OLA agreements and to ensure high-level quality of service is delivered
- Building and maintaining a support knowledge library to document issues and resolutions for our internal customers

**Do what you love**

To be successful in this role you will:

- Have 1-3 years of experience in the IT Infrastructure Operations
- Have an understanding of Linux and Unix administration
- Demonstrate experience with Internet protocols, Enterprise Security including DNS, Web servers, firewalls, DDoS protection, etc.
- Be detail-oriented and have excellent debugging and troubleshooting skills.
- Have excellent communication and written skills to articulate technical information to internal teams and external customers.
- Have Scripting knowledge is preferable (shell/PowerShell/python).

**Work in a way that works for you**

We recognize that the way in which people want to work and deliver at their best can vary for each person.

This is a flexible role and may be performed at your home and/or the local Akamai office (in the country advertised). We are happy to discuss working options in this role and encourage you to speak with your recruiter in more detail when you apply.

**Working with us**

At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.

**Working for you**

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

**About us**

Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

**Join us**

Are you seeking an opportunity to learn and make a real impact in a global technology company? Come join us and learn with a team of people who will challenge and inspire you By the end of your assignment, you will gain a network of encouraging colleagues ready to support you in your studies and beyond.

LI-Remote



  • San José, San José, Costa Rica Sygnal Partners A tiempo completo

    We're seeking a skilled Technical Support Specialist to join our team at Sygnal Partners, providing top-notch remote support to clients across the globe.Key Responsibilities:Address user tickets related to hardware, software, and networking issuesDig deep to diagnose problems through targeted questioning and troubleshooting techniquesGuide users with clear,...

  • Ltr Hub Network

    hace 2 semanas


    San José, Costa Rica Intel A tiempo completo

    The Corporate Long-Term Retention (LTR) program is looking for an experienced engineer to be part of a team working in Intel's LTR Hub in Costa Rica. The Hub is where some of Intel products are stored in an active state, after being launched, to ensure ready and able to access when needed. The Hub will provide Intel engineers around the world remote access...


  • San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    OverviewHewlett Packard is a leading provider of innovative printing solutions. As a Senior Printer Systems Engineer, you will play a crucial role in ensuring the success of our Remote Management Services.Job DescriptionWe are seeking an experienced professional to join our team as a Senior Printer Systems Engineer. The successful candidate will be...


  • San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities** The major responsibilities of the Customer Support Engineer include effectively diagnosing and resolving Ovation product related issues for customers and internal Emerson PWS engineers. Therefore, in addition to good interpersonal skills, the engineer should possess excellent technical troubleshooting skills and be familiar...


  • San José, San José, Costa Rica Top Remote Talent A tiempo completo

    A trusted provider of tech-enabled home services is seeking a talented Senior Fullstack Engineer to enhance their development team. This role encompasses both frontend and backend development, requiring a strong technical foundation in various technologies and the ability to mentor junior team members.Key Responsibilities:Develop friendly and responsive UI...

  • Desktop Engineer

    hace 1 semana


    San José, Costa Rica Sygnal Partners A tiempo completo

    We are looking for a remote Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to...


  • San José, Costa Rica Wind River A tiempo completo

    **DevOps Support Engineer** **ABOUT WIND RIVER** Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability. Wind River helps customers across...


  • San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for an experienced **Client Systems Administrator/Desktop Engineer** with a solid technical background to join our Client Engineering team. The Client Engineering team is responsible for providing a seamless, efficient, positive, and secure client systems experience across a growing global environment. In 2005, Smartsheet was founded...


  • San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities** The major responsibilities of the Customer Support Engineer include effectively diagnosing and resolving Ovation product related issues for customers and internal Emerson PWS engineers. Therefore, in addition to good interpersonal skills, the engineer should possess excellent technical troubleshooting skills and be familiar...

  • Systems Engineer

    hace 6 días


    San José, Costa Rica TD SYNNEX A tiempo completo

    **Overview**: The Systems Engineer stays current with vendor-specific technical certifications in order to make appropriate recommendations to resellers on the configuration and design of system solutions. Promotes product awareness, provides pre-sales technical support including phone support, system diagrams, proposals, and training in order to grow the...

  • IT Support Engineer

    hace 1 semana


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor’s degree in Computer science or IT related field, or 2+ year’s IT systems or relevant experience. - 2+ years of experience in technical support environment focused on infrastructure support. Must have knowledge in two or more of the following technical domains - Compute (Server and virtual machines. Wintel/*nix) - Networking (Fundamentals) -...

  • Systems Engineer

    hace 1 semana


    San José, Costa Rica TD SYNNEX A tiempo completo

    In this role, you'll be part of Shyft Global Services, a wholly owned subsidiary of TD SYNNEX. We are a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business. We're proud to deliver end-to-end product and customer lifecycle management services for original equipment manufacturers (OEMs)...

  • Systems Engineer

    hace 1 semana


    San José, Costa Rica Tech Data Corporation A tiempo completo

    **Summary**: - The Systems Engineer stays current with vendor-specific technical certifications in order to make appropriate recommendations to resellers on the configuration and design of system solutions as a technical solutions advisor. - Promotes product awareness, provides pre-sales technical support including phone support, system diagrams, proposals,...

  • Systems Engineer

    hace 6 días


    San José, Costa Rica TD SYNNEX A tiempo completo

    **Are you ready to make a BIG impact with TD SYNNEX?** In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more. The Systems Engineer stays current...

  • Data Engineer

    hace 2 meses


    San José, San José, Costa Rica Neutrino Tech Systems, Llc A tiempo completo

    **Job Summary**The primary role of the Data Engineer at Neutrino Tech Systems, LLC is to support and expand the data platforms that process, store, and organize data critical for clients. This role will have expertise in data movement and database technologies that support data analytics and AI/ML capabilities.**Key Responsibilities**Develop BQ views per...


  • San José, Costa Rica Top Remote Talent A tiempo completo

    A trusted provider of tech-enabled home services providing an amazingly better experience using software and data that enable their service personnel to be more effective and efficient is seeking a smart and enthusiastic Senior Fullstack Engineer to join their development team. This role encompasses both frontend and backend development, requiring a strong...


  • San Antonio, Costa Rica Havas Group A tiempo completo

    Agency: HPS Magma Job Description Summary: The role of Production Support Engineer, within our Production Technology Team, will be focused on providing remote support of our production technology stack for our New York Studio. You will be working closely with two engineers based on-site in New York and reporting to the Head of Production Technology based in...


  • San José, Costa Rica Akamai A tiempo completo

    **Are you excited by the prospect of working with prestigious global brands?** **Do you enjoy working with customers to solve complex technical problems?** **Join our best-in-class global technical support team** Our Team strives to be the most trusted support services partner and to keep our customers online businesses up and running. We utilize tools,...


  • San José, Costa Rica Wind River A tiempo completo

    **Senior DevOps Support Engineer** **ABOUT WIND RIVER** Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability. Wind River helps customers...

  • Systems Engineer

    hace 1 semana


    San José, Costa Rica TD SYNNEX A tiempo completo

    **Overview**: The Systems Engineer stays current with vendor-specific technical certifications in order to make appropriate recommendations to resellers on the configuration and design of system solutions. Promotes product awareness, provides pre-sales technical support including phone support, system diagrams, proposals, and training in order to grow the...