Amazon Fresh Process Expert

hace 2 semanas


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

+ 4 years of merchant-service experience or customer-service experience
- 2-3+ years of previous experience as an Account Manager managing vendors accounts/portfolios, OR, in an ACES/Process Improvements role, OR, role dedicated to documenting and creating processes (SOP)
- Highly fluent in English (90% or higher) with excellent written and oral communication skills
- Experience analyzing and reporting data
- Ability to prioritize and deliver in a complex and fast-paced environment.
- Able to operate autonomously, making the right judgment calls on approach, priorities, and solutions.
- Proficiency in Microsoft Excel at an Intermediate level required (ex. formulas, Pivot tables) and Office (Word, Outlook, PowerPoint)

Job summary

The Ultra-Fast-Fresh Support team’s primary role is to support the Amazon US Grocery Delivery business - and it’s different verticals such as vendor, instock and marketing managers as well as distribution, selection and pricing teams in who are based in the US which have a direct impact on customer experience.

The Optimization & Excellence Program supports, coordinates and facilitates structured mechanism improvement activities that are aligned to the overall F3 business goals. Our team is looking for Process Experts with experience evaluating and improving cross-functional processes. You will be a part of a local team responsible for solving catalog defects, researching, improving vendor data integrity and marketing support for a variety of US stakeholders. You will work across different business units and processes to understand the quality of outputs, improvement opportunities and ROIs.

The individual is expected to perform these tasks through the creation and implementation of standard operating procedures. In your day-to-day job you will be required to:

- Develop processes with documented SOPs for new tasks or activities undertaken by the function
- Demonstrate expertise in handling end-to-end processes and related tools in order to achieve business goals and provide reports to senior management/ stakeholders at a process level.
- Monitor individual KPIs (productivity, quality, utilization, etc), escalate and dive deep on deviations
- Perform root cause analysis, researching for missing information, finding the main gaps and solving them
- Interact with multiple stakeholders on a daily basis to communicate on operations and project reviews
- Contributes to Correction of Error process by documenting issues and owning actions of change
- Drives improvement/ optimization initiatives that work toward a metric improvement of processes/functions at site level
- Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent.

Interested? We want to hear from you Please indicate in your resume how you meet the basic and preferred qualifications listed below.
- Six Sigma trainings or knowledge.
- Lean/Agile experience.
- Experience analyzing data using Microsoft Excel, Quicksight, Tableau, Power BI or others.
- Proficiency with VBA, SQL and or Data Warehouse



  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    + 4 years of merchant-service experience or customer-service experience- 2-3+ years of previous experience as an Account Manager managing vendors accounts/portfolios, OR, in an ACES/Process Improvements role, OR, role dedicated to documenting and creating processes (SOP)- Highly fluent in English (90% or higher) with excellent written and oral communication...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    The Ultra-Fast-Fresh Support team's primary role is to support the Amazon US Grocery Delivery business - and it's different verticals such as vendor, in-stock and marketing managers as well as distribution, selection and pricing teams in who are based in the US which have a direct impact on customer experience.Depending on the vertical you support, you will...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Excellent oral and written communication skills.- +12 months of merchant-service experience or customer-service experience.- Proven success in establishing a task routine and identifying opportunities for simplification.- Schedule and work from home flexibility.- Demonstrated success working in a metrics driven environment.- Ability to use metrics to...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field - 4+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience - Experience with data visualization using Tableau, Quicksight, or similar tools - Knowledge of SQL and data warehousing concepts -...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Fluent in English (speaking, reading, and writing) with excellent oral and written communication skills.- +12 months of merchant-service experience or customer-service experience.- Proven success in establishing a task routine and identifying opportunities for simplification.- Schedule and remote work flexibility.- Demonstrated success working in a metrics...


  • San José, San José, Costa Rica Fresh A tiempo completo

    Fresh Consulting is a design-led, software development and hardware engineering company, offering end-to-end digital services to help companies innovate.We bring together amazing UX designers, sophisticated developers, digital strategists, and top-notch engineers to help companies create fresh experiences that connect humans, systems, and machines.Weve been...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- 3+ year(s) of experience in case management, quality, investigation, e-commerce, risk and/or escalation roles in corporate environments.- 1+ year(s) of continuous...

  • Content Reviewer, Amazon

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales.Our products are strategically important to our Retail and Marketplace businesses driving long term growth.We deliver billions of ad...


  • San José, San José, Costa Rica Fresh Consulting A tiempo completo

    Fresh Consulting is a design-led, software development and hardware engineering company, offering end-to-end digital services to help companies innovate. We bring together amazing UX designers, sophisticated developers, digital strategists, and top-notch engineers to help companies create fresh experiences that connect humans, systems, and machines. We've...


  • San José, San José, Costa Rica Fresh Consulting A tiempo completo

    Fresh Consulting is a design-led, software development and hardware engineering company, offering end-to-end digital services to help companies innovate. We bring together amazing UX designers, sophisticated developers, digital strategists, and top-notch engineers to help companies create fresh experiences that connect humans, systems, and machines. We've...

  • Account Representative

    hace 2 semanas


    San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Experience with pipeline management skills to include utilization of Salesforce or other CRM tools - 3+ years sales experience, preferably in B2B Sales (including but not limited to tele sales in technology, solutions, customer onboarding and/or renewal sales) - 3+ years experience owning a customer portfolio and building sales growth plans (deliver against...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    3+ years of professional or military experience Amazon Business gives organizations of all sizes access to hundreds of millions of products in a shopping experience built for businesses. The Amazon Business team is dedicated to developing solutions that combines the selection, convenience, and value customers have come to know and love from Amazon, with new...

  • Account Representative

    hace 4 semanas


    San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Experience with pipeline management skills to include utilization of Salesforce or other CRM tools- 3+ years sales experience, preferably in B2B Sales (including but not limited to tele sales in technology, solutions, customer onboarding and/or renewal sales)- 3+ years experience owning a customer portfolio and building sales growth plans (deliver against...


  • San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    3+ years of professional or military experienceAmazon Business gives organizations of all sizes access to hundreds of millions of products in a shopping experience built for businesses.The Amazon Business team is dedicated to developing solutions that combines the selection, convenience, and value customers have come to know and love from Amazon, with new...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    5+ years of Business to Business (B2B) and/or Enterprise sales experience. - Proficient on English Language (Written and spoken) - BA/BS degree or equivalent work experience required - Working experience identifying, developing, negotiating, and closing large-scale purchasing contracts or software agreements. - Experience in positioning and selling...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    3+ years of design experience. - Bachelor’s or a higher degree in Visual Communications/Advertising Design/Graphic Design. - Strong time management skills and the ability to deal with ambiguity, self-prioritize, multi-task and meet tight deadlines. - Mastery of the principles of design, color theory, typography and graphics file creation optimized for...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    3+ years of design experience. - Bachelor’s or a higher degree in Visual Communications/Advertising Design/Graphic Design. - Strong time management skills and the ability to deal with ambiguity, self-prioritize, multi-task and meet tight deadlines. - Mastery of the principles of design, color theory, typography and graphics file creation optimized for...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    HR experience or 2 + years of Amazon experience - MS Office experience and ability to MS Excel for reporting purposes. - Exceptional communication. Fluent verbal and written English language skills Job summary Amazon, a Fortune 500 company is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    3+ years of design experience.- Bachelor's or a higher degree in Visual Communications/Advertising Design/Graphic Design.- Strong time management skills and the ability to deal with ambiguity, self-prioritize, multi-task and meet tight deadlines.- Mastery of the principles of design, color theory, typography and graphics file creation optimized for digital...

  • Process Expert, Transfers

    hace 3 semanas


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    HR experience or 2 + years of Amazon experience - MS Office experience and ability to MS Excel for reporting purposes.- Exceptional communication.Fluent verbal and written English language skillsJob summaryAmazon, a Fortune 500 company is the global leader in e-commerce.Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product...