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Corporate Card Analyst
hace 4 semanas
Citi as the leading global bank is present in 100+ countries.
The Business & Travel Shared Services (BTSS) is a global organization within Citi Shared Services (CSS) with 1000+ employees located across the globe. BTSS offers variety of products and services to Citi Employees, including Global Travel, Corporate Card Program, Vehicle Program, Archiving Services, Marketing Print, Transactional Print, Managed Print, office supplies & stationery services, mail & distribution services and Business Partner Services. Risk & Control is also a key product within the BTSS organization. The Corporate
BTSS manages the global corporate card program provided to Citi employees’ for business and travel related expenses. Card Program works in partnership with RMO (Resource Management Office) and TTS (Treasury & Trade Solutions) to build appropriate program controls and supports large business-driven card migration / implementation and regulatory projects related to the corporate card program. This role supports all corporate card program activates globally.
Job Overview
The Corporate Card Global Program Analyst’s primary role is to support Citi Employee cardholders efficiently across the globe with customer service excellence; understand and enhance existing Corporate Credit Card critical program components including service delivery, reconciliation and reporting processes for 5+ countries managed by BTSS representing 50,000 cardholders; identifying risks and maintaining enhanced program controls.
This person is responsible for the end to end operation, administration, escalation and resolution of the Citi Corporate Card program queries, tasks. Members of the team always strive to improve processes and strengthen the control environment, while continuing to make Citi a great place to work.
Key Responsibilities
Strong understanding of the respective Citi products, processes and policies. Ability to review processes in accordance to Citi Policies
Able to handle complex escalations, problems independently by utilizing Corporate Card administration practices and providing excellent customer service. Assist and resolve emergency escalations with upmost urgency and quality
Complete compliance tasks timely and accurately
Process corporate card related requests, such as create/modify/credit limit change/cancel; compliance tasks in accordance with Citi’s Expense Management Policy
Handling for Citi’s global customer base within established support thresholds, including bulk requests and housekeeping tasks
Creates, maintains and performs annual review of Process Control Manual documents associated with specific processes, tasks assigned
Conduct inventory maintenance / update
Initiates process changes, suggestions based on Lean methodology
Understands Project Management principles. Able to constructively participate in E2E projects. Able to lead small projects.
Providing coaching to other team members. Assists in development of others. Understands effective team skills and applies them
Seeks some input from others. Aware of all risks associated with own work and team. Able to comprehend most risks in decision making.
Understands change theory and promotes the positive outcome of the change initiative.
**Qualifications**:
**English level**: Intermediate - Advance (85%)
Portuguese intermediate
Bachelor's degree in progress (completed desired)
2+ years of relevant experience in Card Business or Customer Service Support field
Analytical and detail oriented
Strong verbal and written communications skills
Ability to manage multiple efforts
Must be confident, professional, energetic and organized
Time management and ability to meet deadlines
Enhanced knowledge of Microsoft Office products (Excel, Power Point and Word High)
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- **Job Family Group**: Corporate Services
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- **Job Family**: General Services
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- **Time Type**: Full time
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- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the " EEO is the Law " poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
