Sales Process Administrator

hace 7 meses


San José, Costa Rica Syniverse A tiempo completo

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

The Sales Process Administrator will work closely with Sales and multiple teams within the organization to drive deals through the automated Opportunity-to-Cash system in order to help keep the sales process moving forward. In this role you will provide insights that help to drive enhancements in the Opportunity-to-Cash process and increase sales velocity to improve operational efficiencies for a more simplified experience.

Some of What You'll Do

Scope of the Role:

- Direct Reports: This is an individual contributor role with no direct reports

Key Responsibilities

Sales system process administration - 70 %
- Help to reduce cycle time of a deal from opportunity to execution
- Generate reports and actively monitor deals, including non-standard ones, in the system; notify stakeholders in order to avoid or resolve delays
- Complete administrative tasks in the system such as termination requests, generating new billing IDs
- Help drive deal closure through proactive support, guidance, and effective communication to the sales team
- Provide assistance and troubleshoot to resolve open issues for the sales team, including pre-sales through post-sales activities, associated with the automated Opportunity-to-Cash system, on an as needed basis
- Be the point of contact for internal deal resolution on behalf of the sales organization

Process improvement and education - 30 %
- Gather sales and cross-functional feedback to assist in continuous improvement and enhancement of business processes to drive efficiency across sales team
- Help to train and educate the Sales team on processes and constructs
- Evolve and improve Deal Desk business practices (including tools, templates and processes) to increase efficiency of Sales and the Deal Desk

Experience, Education, and Certifications:

- Bachelor’s Degree or equivalent work experience
- Sales or Sales Support experience preferred

Additional Requirements:

- Strong verbal and written communication skills
- Ability to manage multiple priorities based on changing business needs
- Ability to work in a team-based, fast-paced environment
- Analytical, problem-solving and organizational skills to interpret a situation and move towards solution recommendation
- Ability to maintain a customer-centric attitude and work well in a collaborative, fast-paced environment
- #LI-Hybrid

Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.

Know someone at Syniverse?



  • San José, San José, Costa Rica Plum Direct Marketing A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Sales Support Administrator to join our team at Plum Direct Marketing. As a key member of our sales operations department, you will play a critical role in supporting our sales team and ensuring seamless data management and order processing.The successful candidate will possess excellent...


  • San José, San José, Costa Rica Syniverse A tiempo completo

    About SyniverseSyniverse is the world’s most connected company, driving innovation and growth through its global network.Job SummaryWe are seeking a highly skilled Sales Process Administrator to join our team. As a key member of our sales process, you will work closely with our sales team and multiple stakeholders to drive deals through our automated...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Unlock Sales Excellence with ExperianWe are seeking an experienced Global Sales Enablement Administrator to join our team at Experian, a leading global information services company. This role is perfect for individuals who are passionate about sales and technology, and want to make a meaningful impact on our business.About the Role:As a Global Sales...


  • San José, San José, Costa Rica Syniverse A tiempo completo

    About SyniverseSyniverse is a leading provider of innovative technology solutions that enable intelligent connectivity. Our mission is to drive growth and success for our clients through the power of connection.As a global organization, we strive to foster an inclusive and collaborative work environment where our talented professionals can thrive.Job...

  • Salesforce Administrator

    hace 2 semanas


    San José, Costa Rica HireRising A tiempo completo

    **Location: San José, Costa Rica**:** Job Summary**: Our client is looking for an individual to join the Salesforce center of excellence. An individual with strong knowledge and designing best practice solutions will fit well in this role. **Essential Duties and Responsibilities**: - Ensuring optimal performance of Salesforce systems and products. -...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    We are seeking a skilled Salesforce Systems Administrator to join our team at Palo Alto Networks, a leader in cybersecurity. The successful candidate will play a critical role in ensuring the accuracy and usability of our sales tools, providing timely and effective support to our sales users.As a member of our Sales Operations Systems Team, you will be...


  • San José, Costa Rica Arketek A tiempo completo

    Welcome! Thank you for your interest in the **Salesforce Administrator **position. Please complete the following questionnaire. Your responses will be kept confidential and will only be used for recruitment purposes. **Job Summary**: **Responsibilities**: - Collaborate with cross-functional teams to comprehend and gather business requirements. - Design,...


  • San José, Costa Rica OfficeSpace Software A tiempo completo

    **Create A Better Place For Everyone**: OfficeSpace is a workplace management software that gives companies everything they need - an innovative platform, an intuitive experience, and an invested team. Our customers are an extremely diverse group, from the fastest growing technology companies to traditional enterprise customers who are transitioning to a...

  • Salesforce Administrator

    hace 2 semanas


    San José, Costa Rica OfficeSpace Software A tiempo completo

    **Create A Better Place For Everyone**: OfficeSpace is a workplace management software that gives companies everything they need - an innovative platform, an intuitive experience, and an invested team. Our customers are an extremely diverse group, from the fastest growing technology companies to traditional enterprise customers who are transitioning to a...


  • San José, Costa Rica Fragomen A tiempo completo

    Job Description Fragomen, an AmLaw 100 Firm and the leading global immigration services provider, is seeking an experienced ServiceNow Administrator to join our growing ServiceNow technical team. As a ServiceNow Administrator, you will work on a wide variety of implementations, integrations, and upgrades within an ever-changing ServiceNow landscape. You...


  • San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We are a company built on the foundation of challenging and disrupting the way things are done, and we are looking for innovators who are as committed to shaping the future of cybersecurity as...


  • San José, Costa Rica Fragomen A tiempo completo

    Job Description - About the Role: Fragomen, an AmLaw 100 Firm and the leading global immigration services provider, is seeking an experienced ServiceNow Administrator to join our growing ServiceNow technical team. As a ServiceNow Administrator, you will work on a wide variety of implementations, integrations, and upgrades within an ever-changing ServiceNow...

  • Recruitment Administrator

    hace 2 semanas


    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern...


  • San José, Costa Rica Emerson A tiempo completo

    The RMA/AWR & Sales Order Administrator is important in facilitating the efficient functioning of Coriolis, Density, Magnetic, Vortex, and USMs Repair Departments. This position is primarily responsible for handling the entire process of Return Material Authorizations (RMAs) and Advance Warranty Replacement (AWR) orders. The incumbent will ensure accurate...


  • San José, Costa Rica Netskope A tiempo completo

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...


  • San José, Costa Rica Travelopia A tiempo completo

    **Salesforce Administrator**: Operating across the globe including Europe, Australia, North America, and Canada, Travelopia is passionate about being the best and we pride ourselves on the unique and diverse range of holiday experiences we offer our customers. Our combined businesses are the world’s largest provider of specialist and experiential travel...


  • San José, Costa Rica Netskope A tiempo completo

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...

  • Workday Administrator

    hace 6 días


    San José, Costa Rica Snap Finance A tiempo completo

    Are you looking for a friendly, fast-paced workplace with an emphasis on helping customers and empowering team members? Snap Finance is a thriving leader in the financial services industry, and our team members are the foundation of our success. Snap knows that happy, empowered, and engaged team members are essential to innovation and business success - and...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About the RoleExperian is seeking a highly skilled Salesforce System Administrator to develop and implement enhancements to system workflows and objects, improving client servicing and sales performance.Key Responsibilities:Develop and implement enhancements to system workflows and objects to improve client experiences and sales performance.Troubleshoot...

  • IT Process Manager

    hace 2 meses


    San José, San José, Costa Rica Tek Experts A tiempo completo

    At Tek Experts, we are seeking a skilled IT professional to fill the role of IT Administrator. This position is responsible for managing user accounts, maintaining existing infrastructure, and providing comprehensive reporting to senior management.We require a process-oriented individual with experience in computing and technology. Your primary...