IT Service Desk Internship

Service Desk-IT Support, quién realizará las siguientes funciones: Experiência y excelentes habilidades de resolución de problemas de hardware y software. Comprensión del sistema operativo Windows. Experiência trabajando con ServiceNow para registrar, rastrear y cerrar tickets. Experiência en la resolución de problemas de TI por teléfono/correo...

Job Summary: The Service Desk Lead (SDLEAD) main role is to coach, train, and supervise a team of Service Desk Analysts. The SDLEAD will provide the team with leadership and constant coaching to ensure best practices within the team, team development and the expectations and goals achievement. The SDLEAD should handle critical customers incidents, associated...

Job Summary: The Service Desk QA will be responsible for objectively monitoring, scoring, and coaching agents in compliance with Service Desk Quality standards and expectations. This position is responsible for accurately recording data, analyzing data, and identifying trends, training gaps, call drivers, and effectively communicating those findings to the...

Job Summary:The Service Desk Lead (SDLEAD) main role is to coach, train, and supervise a team of Service Desk Analysts.The SDLEAD will provide the team with leadership and constant coaching to ensure best practices within the team, team development and the expectations and goals achievement.The SDLEAD should handle critical customers incidents, associated...

Service Desk-IT Support, quién realizará las siguientes funciones:Experiência y excelentes habilidades de resolución de problemas de hardware y software.Comprensión del sistema operativo Windows.Experiência trabajando con ServiceNow para registrar, rastrear y cerrar tickets.Experiência en la resolución de problemas de TI por teléfono/correo...

Job Summary: The Service Desk Supervisor (SDSUP) responsibility is to oversee the Service Desk resources and ensure that the end-users are receiving the appropriate assistance. The SDSUP will ensure the optimum operation of the Service Desk and Service Desk Analysts, including scheduling, performance reviews, monitoring of performance and reporting of KPIs...

Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge. **Responsibilities**: - **Responsibilities of the...

**Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

**Why Kyndryl**Kyndryl is a market leader that thinks and acts like a start-up.We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

The team leader is responsible to ensure the support coverage for Express and eCS business units in the Americas region.This covers both business requirements as well as team requirements.**Responsibilities**:- Serves as a change leader; innovates and instills in his/her teams an appreciation for thinking outside of the box, questioning the status quo, and...

Job Summary:The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service.In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge.**Responsibilities**:- Perform Incident and Request...

**Job Description: Service Desk Manager (Service Support) for Service Desk Germany** We are looking for a passionate leader who, in their role as a Service Desk Manager Service Support (SDMS), will be responsible to ensure the standardization and global alignment of the Regional Specialists team with the Global Service Leads. You and your team of Regional...

Serve as the first contact point within the Service Desk offering level one support to Sysco associates and internal customers via phone calls, self-service portal submissions, live chat support and manage non-critical single user escalation requests.·        Addresses and resolves reported non-major incidents and requests; logs all incidents and...

6+ months of Help Desk/Service Desk Support (or 1 year of call center experience)- 6 months of Desktop Support w/increasing responsibilities- 6 months of Knowledge Management- 6 months of ServiceNow (or equivalent ITIL Incident tracking- Basic troubleshooting and repair of on premise and cloud based Microsoft products including MS Office 2016, O365, SCCM,...

**Knowledge/Education**:- Associates Degree in Computer Science or other technical field is requiredAdvanced English**Job Experience**:- 2-3 years IT support experience required**Skills/Competencies**:- Provide after-hours support when required critical to the business operations- Ability to work effectively in a fast-paced team environment as well as...

Job Summary:The SME should handle the team questions and should be second-level support for his/her peers and, associated with the team lead he-she will have active communication to properly address any escalations, providing information about incidents analysis and KPIs to the Service Desk Team Lead.The SDSME must build services relationship with peers and...

**Knowledge/Education**:- Associates Degree in Computer Science or other technical field is requiredAdvanced English**Job Experience**:- 2-3 years IT support experience required**Skills/Competencies**:- Provide after-hours support when required critical to the business operations- Ability to work effectively in a fast-paced team environment as well as...

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave you...

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave you...

Citi Internship in Technology Program is a supportive hiring program, designed to help people of all ages to start a career in Technology where you will receive a foundation of knowledge and training required to contribute as a valuable resource in Citi, involving help desk administration activities, including network maintenance, technical support, and...