Customer Success Analyst Senior

hace 2 semanas

Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 World’s Most Innovative Companies by Forbes Magazine**.

**Experian’s a leading Analytics Enterprise**

We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish - and we’re not done

**Our 17k amazing employees in 40+ countries** believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow

To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. We’re avid problem solvers. We embrace our diversity yet share similar values and growth mindsets

**What’s your next professional and personal goal?** Let Experian help bring this to life

**Job Description**:

- Identifies business unit needs using various analysis techniques such as data flow modeling and workflow analysis. Solicits information through interviews, workshops, and/or existing systems documentation or procedures.
- Leads the effort to develop, collect and analyze metrics and continually improve processes owned by the business unit
- Conducts preliminary research for project requests. Defines project scope and objectives when applicable.
- Acts as a lead on key projects for the business unit, in the absence of a project manager.
- Works directly with appropriate business unit personnel to understand project concept, objectives and approach. Takes assigned business unit projects from original concept through final implementation, with mínimal guidance
- Develops effective reporting tools
- Works with the technical architects to identify and plan efficient operational systems in support of core business functions and business processes to align with business goal
- Reviews and analyzes the effectiveness and efficiency of existing systems and develops strategies for improving or further leveraging these systems
- Develops and maintains varying modes of communication between product and customer
- Drives adoption and engagement for new technologies, guiding product owners to deliver improved customer experience

**Qualifications**:
**Required Experience**:

- Bachelor’s degree in Computer Science, Information Systems, Business Administration or other related field or equivalent work experience
- Minimum 5 years of related experience
- Experience of Agile ways of working (Scrum / Kanban), preferably using JIRA
- Fluent in standard Microsoft products: Excel, Powerpoint, Word etc. with MS Teams, Project / Visio beneficial
- _General understanding of programming, database design and development, data sources and data feeds used to populate reports_
- _ Experience of user / customer research, surveying and analysis of results_

**Competencies**:
- Excellent Stakeholder management at all levels
- Pro-active and self-motivated
- Energized by a fast-paced environment
- Confident and articulate communicator
- Customer experience and value focussed
- Able to understand and translate business needs into leading-edge technology
- Able to work within the detail to present the big picture
- Focused on the team
- Curious and excited by new ideas
- Fluent in the agile mindset
- Community-focused, dependable, and committed

Additional Information

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creatin

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