Professional Services Business Analyst
hace 7 meses
Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.
The Professional Services Business Analyst will be responsible for tracking, analyzing and auditing operational critical metrics for the global PS organization. This individual will partner with PS operations functions and PS leadership to drive near real-time availability of repeatable business metrics and insights through dashboards and/or reports. This pivotal role will ultimately enable data that drives timely, effective, and predictive management of day-to-day PS business processes and strategic improvement initiatives.
**Responsibilities**:
- Partner with CS functional leaders and BI representatives to identify key business metrics
- Document metrics and establish review cadence against their data sources
- Assist in driving overall data analytics strategy to ensure certified data is curated and made available for reports/dashboards for stakeholders
- Serve as a liaison between business stakeholders and technology teams having oversight of all PS reporting data needs ensuring the prioritization and that proposed solutions align with the organization's strategic goals and technological capabilities
- Analyze business operational results and provide recommendations for improvements
- Assist PS operations in providing PS delivery and leadership teams with a “single pane of glass” view into business performance/health
- Work multi-functionally with others to identify and drive remediation of data and metric issues and anomalies relating to PS performance metrics
- Partner with FP&A, CS Business Management, Data Analytics, and BizApps teams to identify PS metrics and correlate them to long-term customer success
- Review findings with PS leadership teams to identify trends and opportunities
- Translate business requirements into clear and concise functional specifications for technical BI teams
- Ensure MBOs (Management by Objectives) are defined, tracked and data made available to applicable management levels
- Participate in special projects, on request
**Desired Skills and Experience**:
- 3 or more years of demonstrated ability in Customer Success/Services in an Enterprise Software and/or Cloud-based Services company
- Strong analytical and problem-solving skills to interpret large data sets and identify patterns or trends
- Experience with data modeling and data presentation
- Professionalism, positivity, and good work ethic with a high level of integrity and collaboration
- Must have experience developing pivot tables within Excel or Google Sheets
- Experience with Tableau and/or Salesforce is highly desirable
- Tools Familiarity: Snowflake, Gainsight, Jira, Excel, Google Sheets
- Bachelors or Master’s degree preferred
**Splunk is an Equal Opportunity Employer**
At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
-
Sales Business Development Professional
hace 2 días
San José, San José, Costa Rica Bold Business A tiempo completoJob Summary: We are seeking a highly skilled and proactive professional to join our Sales team as a key member of our operations.This role is ideal for someone with exceptional English-speaking skills, strong organizational abilities, and the capacity to handle multiple initiatives simultaneously.This individual will play a pivotal role in supporting client...
-
Business Analyst, Employee Screening Services
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree in Business, Engineering, or other quantitative fields such as Mathematics and Statistics - Experience in an analytical role with the ability to interpret data, build reports, analyze results, identify trends or patterns in complex data-sets and maintain real-time dashboards. - Advanced working knowledge of SQL and Excel. - Experience...
-
Manager, Sjo Professional Services, Amazon Business
hace 20 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s Degree - 4+ Years of People Management Experience - 3+ years’ experience hiring, leading and developing top talent - Proficient on English Language (Written and spoken) - Experience providing technology project leadership to Enterprise / Large Enterprise customers - Knowledge of the Procure-to-Pay cycle, ERP systems and integration...
-
P2P Business Analyst Professional
hace 3 semanas
San José, San José, Costa Rica Pfizer A tiempo completoPfizerEstimated salary: $80,000 - $120,000 per year.We are seeking a highly skilled P2P Business Analyst to join our team at Pfizer. As a key member of our Global Business Services (GBS) Shared Services organization, you will play a critical role in ensuring the timely delivery of standardized financial processes.The GBS San Jose Financial Services team is...
-
Business Intelligence Analyst
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleWe are seeking a highly skilled Business Intelligence Analyst to join our team at Amazon Support Services Costa Rica Srl. As a Business Intelligence Analyst, you will be responsible for analyzing and interpreting complex data to inform business decisions.Key ResponsibilitiesDesign and develop scalable, automated infrastructure for data...
-
Services Operations Analyst
hace 6 días
San José, Costa Rica SoftwareONE A tiempo completoJob Function: Software & Cloud Services Why SoftwareONE?: Here at SoftwareONE, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box and we can’t wait to hear your new ideas., and although all businesses say it, we truly believe in work - life harmony. Our people are our greatest asset,...
-
Business Systems Analyst
hace 2 meses
San José, San José, Costa Rica Delbridge Solutions Inc. A tiempo completoDelbridge Solutions is a fast-growing technology company that provides world-class software solutions and implementation services for Fortune 1000 companies. We are seeking a Business Systems Analyst to join our team and contribute to our success.As a Business Systems Analyst, you will collaborate with cross-functional teams to gather and document business...
-
Cloud Security Architect for Global Services Business
hace 3 semanas
San José, San José, Costa Rica Global Services Business A tiempo completoWe are looking for a skilled Cloud Security Architect to join our team at Global Services Business.Job Description:An experienced Cloud Security Architect will design and implement security architectures for cloud and cloud/hybrid-based systems. The successful candidate will be responsible for the secure configuration and integration of Check Point...
-
Business Analyst
hace 5 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree in Business, Engineering, or other quantitative fields such as Mathematics and Statistics - Experience in an analytical role with the ability to interpret data, build reports, analyze results, identify trends or patterns in complex data-sets and maintain real-time dashboards. - Advanced working knowledge of SQL and Excel. - Experience...
-
Senior Analyst
hace 5 horas
San José, Costa Rica WNS Global Services A tiempo completoCompany Description **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Business Analyst, Pv Ww Global Support Services
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience - Experience defining requirements and using data and metrics to draw business insights - Bachelor's degree in computer science, engineering, mathematics or equivalent - Proficiency building and interpreting ER...
-
Strategic Business Insights Analyst
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoAbout Amazon Support Services Costa Rica Srl - B20As a leading provider of customer-centric solutions, we are committed to creating a safe and successful environment for our customers and associates. We believe in attracting exceptionally talented individuals who share our passion for innovation and excellence.Salary: $80,000-$110,000 per yearAbout the...
-
Global Business Services Financial Analyst
hace 2 meses
San José, San José, Costa Rica Pfizer A tiempo completoPfizer's Global Business Services (GBS) is a well-established operation that has been expanding globally since 1997. As a Financial Services Analyst in our San Jose team, you will play a critical role in delivering high-quality financial processes for our business partners.Key Responsibilities:Conduct key T&E activities, including handling escalations,...
-
Payroll Analyst Professional
hace 3 semanas
San José, San José, Costa Rica Pfizer A tiempo completoPfizer seeks a skilled Payroll Analyst to join our team, responsible for delivering accurate and timely payroll processing services. This role requires a detail-oriented professional with experience in payroll administration, financial management, and compliance.About the Role:We are seeking an experienced Payroll Analyst to provide payroll processing...
-
Financial Analyst Professional
hace 3 días
San José, San José, Costa Rica Bairesdev A tiempo completoWe're looking for a talented Financial Analyst to join our team at BairesDev, the fastest-growing company in America.As a Junior Controlling Analyst, you'll play a key role in maximizing efficiency across our business. You'll be coached in cross-company departments communication, learning how to conduct processes analysis, risk assessments, and internal...
-
San Francisco, Heredia, Costa Rica Cencora A tiempo completoOverviewCencora is a dynamic company seeking a skilled Financial Services Credit Analyst III to join our team. This role is an excellent opportunity for individuals who want to grow their careers in a fast-paced and supportive environment.Job DescriptionThe Financial Services Credit Analyst III will be responsible for performing credit evaluations, data...
-
Senior Data Analyst
hace 3 semanas
San José, San José, Costa Rica 73Rd Solution A tiempo completoJob OverviewAt 73Rd Solution, we're seeking a seasoned Senior Data Analyst to join our team. As a key member of our data analytics group, you will be responsible for leveraging your technical expertise and business acumen to drive strategic decision-making.About the RoleWe are looking for an experienced professional with a strong background in data analysis,...
-
Analyst, A/p Operating Expenses
hace 1 semana
San José, Costa Rica World Fuel Services A tiempo completo**At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our...
-
Business Operations Analyst for Financial Services
hace 2 meses
San José, San José, Costa Rica Western Union A tiempo completoWestern Union: A Global Leader in Financial ServicesWe are seeking a highly skilled Business Operations Analyst to join our team in the WU Digital Payments department. As a key member of our team, you will play a critical role in ensuring the smooth operation of our financial services.About the Role:You will be responsible for analyzing complex business...
-
Finance Process Analyst
hace 2 meses
San José, San José, Costa Rica Pfizer A tiempo completoJob OverviewWe are seeking a highly skilled Finance Process Analyst to join our Global Business Services team at Pfizer. As a key member of our team, you will be responsible for providing quality finance analysis and support to enable the business objectives of GBS Procure to Pay.About the RoleThe Finance Process Analyst will be responsible for conducting...