Leaves & Accommodations Team Lead

hace 6 meses

Heredia, Costa Rica Auxis A tiempo completo

Job Summary:
The purpose of the Team Lead - U.S.A. Leaves and Accommodations is to supervise daily tasks related to analysis, execution, and support of leaves and accommodations. Maintain the utmost confidentiality in dealing with employee records and business information. Provides task direction, monitors performance, handles escalations, and assists with task performance. Support the development and delivery of processes training. As a Team Lead, this position is responsible for development of staff and partners with other leaders to enhance performance and to improve employee skills. This role may provide input to personnel and employment matters (e.g., performance evaluations, increases, discipline, and promotions) but the decisions and ultimate accountability lie with the manager and/or director. This role is also knowledgeable in general HR practices related to leaves and accommodations, systems, policies and procedures, and customer service acumen

**Responsibilities**:

- Monitor, prioritize, and assign daily responsibilities of the leaves/accommodations staff
- Assist Specialists with day-to-day execution of duties and guide the team regarding proper procedures, policies, and requirements. May review and approve certain staff transactions as defined per policy/procedure.
- Ensure team is properly managing the coordination of the accommodation process by providing support and guidance while performing activities related to accommodations / leaves for associates
- Interact with a variety of teams including Accommodations team members, the associate, vendors, location leaders and other stakeholders
- Assure that transactions, data, and services are timely, accurate, and compliant with company and regulatory requirements.
- Handle escalated and/or sensitive requests and issues related to accommodations and leaves processing. Escalate particularly specialized, difficult, or sensitive matters to the Accommodations/Leaves team
- Ensure team properly manages temporary accommodation acknowledgements, ensuring they are initiated through the formal accommodations process and supported locally until the formal process begins
- Ensure proper processing, handling, communication and documentation of non-complex ADA claims
- Triages escalation of complex issues including inability to accommodate, service center and/or vendor escalations, and either manages to resolution or engages additional resources for guidance
- Provide excellent service to ensure activities provide the intended experience for end users in an efficient and effective Manage tasks of self and team to assure Service Center deadlines are met according to established services/targets.
- Perform audits and validations by examining and verifying data for accuracy and consistency.
- Develop and implement operational standards and processes that directly contribute to optimal results, effectiveness, and efficiencies of the HR Service Center
- Provide feedback to the manager regarding the services of third party providers to assure accurate and effective performance in adherence to established services and compliance standards.
- Monitor and evaluate transaction work flow and volume in order to meet production and performance goals.
- Assist in the development, reporting, and review of metrics to drive performance, identify trends, and develop/implement process improvements, escalating issues and proposed solutions as appropriate.
- Maintain all compliance. Analyze and correct errors and ensure proper quality controls are in place to avoid future errors.
- Ensure all company, federal, state, local, and other applicable compliance requirements are met.
- Assist the manager and director with the execution of the compliance programs, internal audits, external audits, and government audits.
- Coach and mentor staff to support a high-performance. Assist the manager with setting goals and supporting growth and development of team members.
- Support organizational direction and culture. Effectively manage day-to-day employee performance using established company tools/methodology. Provide input to personnel decisions (e.g., compensation, recognition, transfer, promotion) as requested. Assure that company policies and practices are followed and set an example for team members.
- Participate in the development and delivery of training for internal staff and other teams, as needed.
- Perform other duties as assigned

Skills and Experience:
University degree in Business Administration, Human Resources or related field

Proven Functional experience required with American’s with Disabilities Act (ADA) and employer requirements at work accommodations) for a large multi-state company as a supervisor or team leader.

Experience leading and mentoring a team.

Experience delivering and improving HR transactional processes to maximize efficiency & deliver quality services

Experience working, monitoring, and interacting with third-party vendors.

Experience with an ERP

  • Sr . Leaves and Accommodations Specialist

    hace 5 meses

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Sr. Leave and Accommodations Specialist will be responsible for coordinating and supporting the process for providing accommodations for qualified associates and applicants with disabilities. These accommodations include request for general workplace accommodations for applicants and associates. The Sr. Specialist will review and evaluates...

  • Sr . Leaves and Accommodations Specialist

    hace 5 meses

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Sr. Leave and Accommodations Specialist will be responsible for coordinating and supporting the process for providing accommodations for qualified associates and applicants with disabilities. These accommodations include request for general workplace accommodations for applicants and associates. The Sr. Specialist will review and evaluates...

  • Cx Coordinator

    hace 5 meses

    Heredia, Costa Rica JLL A tiempo completo

    **JLL supports the Whole You, personally and professionally.** This position will work as part of a focused team managing and promoting the employee commute experience and administering the digital elements of the assigned parking program. **ESSENTIAL DUTIES AND RESPONSIBILITIES** Provide onsite customer support by working in-office 3 or more days per...

  • Customer Service Team Lead

    hace 6 meses

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls;...

  • Operational Excellence Team Lead

    hace 5 meses

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Team Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Team Lead will provide support, direction, monitoring, and coaching to the assigned agents in...

  • P2p Team Lead

    hace 5 meses

    Heredia, Costa Rica Brenntag A tiempo completo

    **P2P TEAM LEAD**: Our team in **Heredia** currently has an opening for a **P2P Team Lead** > **YOUR ROLE & RESPONSIBILITIES**: - Oversee and monitor the AP team to ensure timely delivery of AP processes and promote continuous improvements. Ensure adequate resourcing and resolution of any operational issues for smooth processing of activities. - Ensure...

  • Billing Team Lead

    hace 6 meses

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Finance Schedule: Full Time Shift: Day Shift **Company Description**: **Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.** Experian unlocks the...

  • Billing Team Lead

    hace 5 meses

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.** Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments - from buying a...

  • Billing Team Lead

    hace 5 meses

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Finance Schedule: Full Time Shift: Day Shift **Company Description**: **Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.** Experian unlocks the...

  • Client Services Team Lead

    hace 6 meses

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • Team Lead

    hace 5 meses

    Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    **JOB DESCRIPTION**: Set priorities for the team, get results across boundaries, ensure an inclusive work environment, and manage performance. - Assesses personnel and material levels to determine production schedules. - Assigns personnel and monitors the flow of work in process through the manufacturing facility. - Higher job levels establish operating...

  • Bos Lead

    hace 5 meses

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The BOS Team Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Team Lead will be the primary customer interface for trouble calls/accounts; and...

  • Team Lead, Account Management

    hace 5 meses

    Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    The Team Leader develops positive relationships with customers and Account Managers to drive account revenue retention and growth. By collaborating with internal partners, the Inside Sales Team Leader delivers outstanding service and a valuable solution. The position will lead a defined book of business aligned by customer segment within a geography and will...

  • Production Supervisor, Team Lead

    hace 5 meses

    Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Production Supervisor, Team Lead**: - Remote Eligible: Onsite- Onsite Location(s): Heredia, H, CR**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and...

  • Software Engineering Team Lead

    hace 5 meses

    Heredia, Costa Rica FusionHit A tiempo completo

    **We are looking for two Senior.NET/Angular/Azure Software Engineer to mentor and lead teams for a Platform Modification project with one of our US based clients. Teams will be made up of 5 members, one lead, 1 senior and 3 mid level developers. The team lead will be involved with the hiring for the remaining 4 positions on his/her team. Must reside and have...

  • Kyc Checker Team Lead

    hace 5 meses

    Heredia, Costa Rica Citi A tiempo completo

    The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure...

  • Fp&a Team Lead

    hace 5 meses

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Finance Schedule: Full Time Shift: Day Shift **Company Description**: **Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.** Experian unlocks the...

  • Data Team Lead

    hace 3 semanas

    Heredia, Costa Rica World Business Lenders, LLC A tiempo completo

    About World Business Lenders (www.wbl.com)World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding. WBL is a U.S.-based company with a 100% remote workforce. This is...

  • Fp&a Team Lead, Manager Ii

    hace 5 meses

    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    4+ years of building financial and operational reports/data sets that inform business decision-making experience - 4+ years of creating process improvements with automation and analysis experience - 4+ years of directly managing and leading a team of 3+ members experience - Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA...

  • Team Lead Software Engineer

    hace 5 meses

    Heredia, Costa Rica FusionHit A tiempo completo

    **We are looking for a Senior.NET/Maui Software Engineers to mentor and lead teams for a new US based client in the mobile app space.** - 6+ years of experience as a Software Engineer - full stack preferred. **.NET/C# and Maui experience are requied.**: - ** Experience with CI/CD required**: - ** APK and windows services required**: - BS/MS in Computer...