Expert Collections Analyst

hace 2 días

San Francisco, Costa Rica Bosch Group A tiempo completo

Company Description
- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology. _

**Job Description**:
Position Summary

The Accounts Receivable analyst is responsible for the Invoice to Cash end-to-end process in the Business Service Center. Completing daily Collection tasks.

General Job Responsibilities
- The Collections Analyst is responsible for various activities in the Invoice to Cash end-to-end process (O2C, OTC) in the Business Service Center, including:

- Research and reconcile overdue accounts/invoices.
- Maintain accurate record of past due accounts & collection efforts.
- Process & send statements.
- Maintain customer files.
- Performs customer portfolio auditing functions accurately and meets audit deadlines.
- Handle customer communication for the business unit
- Follow up on payment on accounts and customer deductions, resolve short pays, debit memos and unused credits with customer.
- Learn how to generate work-plans to meet targets and manage workload balances with senior assistance.
- Implement processes and activities required in the invoice to cash process/deduction through training, skill acquisition and continuous improvement.
- Maintain specific customer accounts and all support documentation required
- Maintain updated WI within the team by making the necessary changes to it.
- Further investigate payments without supporting detail and properly posting all discrepancies (part number detail, capturing the correct data in the correct fields to ensure proper account coding).
- Management reviews, special projects and ad hoc requests are all part of normal job duties.
- Manage medium risk level portfolio.
- Provide high level of customer services.
- Work in a team environment, which involves collaboration and use of team-based methods and tools.
- Participate in at least 2 CIP processes and propose innovation ideas within AR-Area
- Identify issues on a timely manner and provide visibility to the management team when something is going to affect negatively the operation.
- Research about solutions, generate and communicate process improvement ideas.
- Reports and addressing customer inquiries.
- Participate to status meetings, both internally and with clients.
- Attend and/or contribute on trainings (internal).
- Perform other functions related to the position.

This position is compatible with WFH (review internal policy).

**Qualifications**:
Requirements & Skills:

- Advanced student in accounting or a related field (Accounting, Business Administration, Economics, Industrial Engineering)
- Strong computer skills including MS Office (Excel) and Adobe Reader, banking portals, and other ERP systems, preferred.
- Minimum of 2 years in an accounts receivable role, or accounting experience. Experience in a business service center preferred.
- English level B2+

Additional Information

Competences:
**Entrepreneurial Competence**

**Result Orientation**
- Understand his/her tasks and project delivery dates.
- Takes responsibility of targets with energy, drive and need to finish.
- Firmly follows goals and is not discouraged by resistance or setbacks.
- May be a detail oriented and organized person.

**Leadership Competence**

**Leading My Self**
- Learn about his/her personal strengths and applies them skillfully.
- Reflects on his/her weaknesses and works on reducing them.
- Constructively questions himself/herself, even in periods of success (to improve).
- Looks out for opportunities of new learning experiences.

**Interpersonal Competence**

**Cooperation**

***
- Appropriately addresses emotional topics or disputes.
- Provides ideas for the search of possible action plans.
- Help and support the team in daily task.
- Be able to provide guidance and help when requested.

**Communication**

***
- Listens actively in order to understand instructions and tasks to develop.
- Demonstrates effective active listening skills (asking questions, paraphrasing). in English and Spanish
- Express clearly ideas and opinions both through oral and written communication
- Is effective in a variety of communicational settings: one-to-one, peers and superiors (asking questions and proposing ideas) Is open to criticism and acts upon it.
- Convincingly present ideas and concepts to different targets audiences.

**Professional Competence**

**Depth of Knowledge**

***
- Strong knowledge of current process performing.
- Demonstrated analytical and problem solving skills for typical issues or tasks.
- Be a refere

  • Collections Analyst

    hace 8 horas

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Collections Analyst position reports directly to the BPO Supervisor.The Collections Analyst is responsible for performing various financial functions to ensure company invoices, credit checks, and collections are paid/performed in adherence to company policies & procedures.This Collections Analyst must be able to work in a fast-paced...

  • Collections Analyst

    hace 8 horas

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Collections Analyst position reports directly to the BPO Supervisor.The Collections Analyst is responsible for performing various financial functions to ensure company invoices, credit checks, and collections are paid/performed in adherence to company policies & procedures.This Collections Analyst must be able to work in a fast-paced...

  • Collections Management Expert

    hace 3 horas

    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    As a seasoned Collections Management Expert at Equifax, you will be responsible for driving the analysis of complex delinquent customer issues. Your expertise will enable the development of effective solutions and implementation of action plans to resolve delinquencies in a timely and efficient manner.The role involves negotiating and advising on overdue...

  • Collections Junior Analyst

    hace 4 días

    San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...

  • Sr Collections Analyst

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Senior Collections Analyst position reports directly to the BPO Supervisor.The Senior Collections Analyst is responsible for performing various financial functions to ensure company invoices, credit checks, and collections are paid/performed in adherence to company policies & procedures.This position might require travel to client sites that...

  • Collections Analyst

    hace 3 semanas

    San José, Costa Rica Grupo Preseleccion A tiempo completo

    Requirements:? Bachelor's degree in finance, Accounting, or a related field.? Advanced English level (B2+/C1)? 3 to 4 years of experience as collection analyst within SSC environments.? Knowledge – Customer account analysis and research? Proficient with SAP including FSCM Collections and Dispute Management.Required.? Hybrid in Escazú Village.

  • Collections Intermediate Analyst

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Intermediate Collections AnalystYou will manage collection efforts for assigned portfolios of accounts, conduct detailed research, queries, reconciliation, and analysis to resolve account disputes.Key Responsibilities:Reduce delinquency of assigned accountsFollow up on customer past-due balancesEnsure accurate analysis, reconciliations, and reporting by...

  • Collections Analyst

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    **Equifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.**As a senior collections analyst, you will manage collection efforts for assigned portfolios of accounts, and conduct detailed research, queries,...

  • Collections Analyst

    hace 4 días

    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    **Equifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you **.As a Senior Collections Analyst you will manage collection efforts for assigned portfolios of accounts, conduct detailed research, queries,...

  • Analyst, Collections

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**:***:Are you looking for a profitable and growing company with a great culture and reputation?Stryker was recently named one of the Best Workplace in the WORLD by FortuneHere, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications,...

  • Collections Analyst

    hace 1 semana

    San Francisco, Heredia, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**:***:Are you looking for a profitable and growing company with a great culture and reputation?Stryker was recently named one of the Best Workplace in the WORLD by FortuneHere, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications,...

  • Collections Junior Analyst

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    The Collections Analyst will be in charge of the analysis of delinquent customer issues, develop solutions and implement action plans to resolve delinquencies in a timely and effective manner.Providing customer service regarding collections issues, preparing reports, process refunds, process and review account adjustments, resolve client discrepancies and...

  • Collections Analyst

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Stryker Corporation A tiempo completo

    **Why finance at Stryker?**:***:Are you looking for a profitable and growing company with a great culture and reputation?Stryker was recently named one of the Best Workplace in the WORLD by FortuneHere, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications,...

  • Collections Analyst Expert

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...

  • Expert Collections Analyst

    hace 8 horas

    San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...

  • Collections Intermediate Analyst

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    **Equifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.**:**As an Intermediate collections analyst, you will manage collection efforts for assigned portfolios of accounts, and conduct detailed...

  • Intermediate Collections Analyst

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    **Equifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.**As a Collections Analyst, you will manage collection efforts for an assigned portfolio of accounts.Conduct detailed analysis, reconciliation and...

  • Collections Business Analyst

    hace 3 horas

    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    At Equifax, we are seeking a skilled Collections Junior Analyst to join our team. As a key member of our collection team, you will be responsible for resolving delinquent customer issues, developing solutions, and implementing action plans to resolve delinquencies in a timely and effective manner.Key ResponsibilitiesResponsible for analyzing delinquent...

  • Collections Sme

    hace 1 semana

    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    The Collections Subject Matter Expert will be in charge of the analysis of complex delinquent customer issues, developing solutions, and implementing action plans to resolve delinquencies in a timely and effective manner.Negotiating and advising on a collection of overdue bills and taking appropriate action to recover overdue payments.Identifies and solves...

  • Senior Collections Analyst

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    **Equifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.**As a Senior collections analyst, you will manage collection efforts for assigned portfolios of accounts, and conduct detailed research, queries,...