Expert Collections Analyst

hace 5 días

San Francisco, Costa Rica Bosch Group A tiempo completo

Company Description
- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology. _

**Job Description**:
Position Summary

The Accounts Receivable analyst is responsible for the Invoice to Cash end-to-end process in the Business Service Center. Completing daily Collection tasks.

General Job Responsibilities
- The Collections Analyst is responsible for various activities in the Invoice to Cash end-to-end process (O2C, OTC) in the Business Service Center, including:

- Research and reconcile overdue accounts/invoices.
- Maintain accurate record of past due accounts & collection efforts.
- Process & send statements.
- Maintain customer files.
- Performs customer portfolio auditing functions accurately and meets audit deadlines.
- Handle customer communication for the business unit
- Follow up on payment on accounts and customer deductions, resolve short pays, debit memos and unused credits with customer.
- Learn how to generate work-plans to meet targets and manage workload balances with senior assistance.
- Implement processes and activities required in the invoice to cash process/deduction through training, skill acquisition and continuous improvement.
- Maintain specific customer accounts and all support documentation required
- Maintain updated WI within the team by making the necessary changes to it.
- Further investigate payments without supporting detail and properly posting all discrepancies (part number detail, capturing the correct data in the correct fields to ensure proper account coding).
- Management reviews, special projects and ad hoc requests are all part of normal job duties.
- Manage medium risk level portfolio.
- Provide high level of customer services.
- Work in a team environment, which involves collaboration and use of team-based methods and tools.
- Participate in at least 2 CIP processes and propose innovation ideas within AR-Area
- Identify issues on a timely manner and provide visibility to the management team when something is going to affect negatively the operation.
- Research about solutions, generate and communicate process improvement ideas.
- Reports and addressing customer inquiries.
- Participate to status meetings, both internally and with clients.
- Attend and/or contribute on trainings (internal).
- Perform other functions related to the position.

This position is compatible with WFH (review internal policy).

**Qualifications**:
Requirements & Skills:

- Advanced student in accounting or a related field (Accounting, Business Administration, Economics, Industrial Engineering)
- Strong computer skills including MS Office (Excel) and Adobe Reader, banking portals, and other ERP systems, preferred.
- Minimum of 2 years in an accounts receivable role, or accounting experience. Experience in a business service center preferred.
- English level B2+

Additional Information

Competences:
**Entrepreneurial Competence**

**Result Orientation**
- Understand his/her tasks and project delivery dates.
- Takes responsibility of targets with energy, drive and need to finish.
- Firmly follows goals and is not discouraged by resistance or setbacks.
- May be a detail oriented and organized person.

**Leadership Competence**

**Leading My Self**
- Learn about his/her personal strengths and applies them skillfully.
- Reflects on his/her weaknesses and works on reducing them.
- Constructively questions himself/herself, even in periods of success (to improve).
- Looks out for opportunities of new learning experiences.

**Interpersonal Competence**

**Cooperation**

***
- Appropriately addresses emotional topics or disputes.
- Provides ideas for the search of possible action plans.
- Help and support the team in daily task.
- Be able to provide guidance and help when requested.

**Communication**

***
- Listens actively in order to understand instructions and tasks to develop.
- Demonstrates effective active listening skills (asking questions, paraphrasing). in English and Spanish
- Express clearly ideas and opinions both through oral and written communication
- Is effective in a variety of communicational settings: one-to-one, peers and superiors (asking questions and proposing ideas) Is open to criticism and acts upon it.
- Convincingly present ideas and concepts to different targets audiences.

**Professional Competence**

**Depth of Knowledge**

***
- Strong knowledge of current process performing.
- Demonstrated analytical and problem solving skills for typical issues or tasks.
- Be a refere

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