Technical Support Engineer

hace 6 días

San José, Costa Rica Microsoft A tiempo completo

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

**This role is flexible in that you can work up to 50% from home.**

**Responsibilities**:
**Response and Resolution**
- You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
- You participate in communities with peer delivery roles.
- You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement
- You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

**Qualifications**:
**Required/Minimum Qualifications**:

- 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
- Conceptual knowledge of Azure, AWS cloud architecture or any Cloud SaaS experience
- Excellent communication skills with both written and spoken English
- BI experience like ETL, Data warehousing management, Data Mining, Report Designer or developer
- Heterogeneous Database Management Systems like Oracle, MySQL, SAP etc.
- Programing language such as C#, DAX, MDX, SQL, Python
- Thorough troubleshooting and problem-solving skills

**Additional or Preferred Qualifications**:

- Ability to work well in a highly collaborative team
- Ability to work well in ambiguous situations
- Computer Science or Engineering related education background. Passion to keep learning advanced BI technologies
- Experience in one or more of these areas desirable
- Power BI, Tableau, or similar BI solutions
- OLAP, Data warehousing or OLTP, Database
- BI Report developing

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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