Amazon Fresh Sr. Associate

hace 7 meses


Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Bachelor's degree
- Speak, write, and read fluently in English
- +12 months of merchant-service experience or customer-service experience
- Proven success in establishing a task routine and identifying opportunities for simplification.
- Demonstrated success working in a metrics driven environment
- Ability to use metrics to identify root cause issues and solve for them
- Schedule and work-from-office flexibility

The Ultra-Fast-Fresh Support team’s primary role is to support the Amazon US Grocery Delivery business - and it’s different verticals such as vendor, instock and marketing managers as well as distribution, selection and pricing teams in who are based in the US which have a direct impact on customer experience.

Depending on the vertical you support, you will have the opportunity contribute to one or more of the key processes within the team, such as (but not limited to):

- Improve sourceability and buyability of the Fresh and PrimeNow selection by analyzing drivers and resolving underlying issues
- Speed up selection onboarding processes by comparing intended selection attributes with source data base and coordinate new item setup
- Reduce defects during order process through audits
- Schedule marketing campaigns
- Monitor and execute price changes in systems in line with Retail seller of record recommendations
- Monitor a ticketing queue to comply with the Service Level Agreements (SLAs)

Interested? We want to hear from you Please indicate in your resume how you meet the basic and preferred qualifications listed below.

Key job responsibilities

The individual is expected to perform these tasks through the implementation of Standard Operating Procedures and following the Quality Standard Guidelines of the team.

In your day-to-day job you will be required to:

- Demonstrate expertise in handling end-to-end processes and related tools in order to achieve business goals and ensure the given SLAs are met per quality standards
- Perform root cause analysis, researching for missing information, finding the main errors and solving them
- Monitor individual KPIs (productivity, quality, utilization, etc), create reports, escalate and dive deep on deviations
- Demonstrated ability to analyze problems logically
- Self-disciplined, diligent, proactive, and detail-oriented
- Good time management and organizational skills
- Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
- Ability to determine situational needs and provide appropriate solutions
- Demonstrated ability to learn and multi-task.



  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Speak, write, and read fluently in English - Experience with Excel - 2 years experience supporting internal teams/stakeholders, merchant-service, or customer-service. The Physical Stores Support Team executes SOPs to aid Corporate teams with product selection & onboarding, merchandising, marketing, inventory and pricing functions for Amazon branded brick...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Speak, write, and read fluently in English - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Work with text, speech and other types of data and attach tags to the contents, at scale. - Deliver high quality of labeled data, leveraging guidelines to meet specific key performance indicators, and - using in-house tools and...

  • Ml Data Associate-i

    hace 7 meses


    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Speak, write, and read fluently in English - Speak, write, and read fluently in Spanish - Comfortable working with speech from various dialects and accents of one or more of the following regional languages: United States of America - Business proficiency (B2+) in English language. - High-School or equivalent diploma. - Excellent computer skills, including...

  • Ml Data Associate-i

    hace 7 meses


    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Speak, write, and read fluently in English - Speak, write, and read fluently in Spanish - Comfortable working with speech from various dialects and accents of one or more of the following regional languages: United States of America - Business proficiency (B2+) in English language. - High-School or equivalent diploma. - Excellent computer skills, including...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Education - BS degree qualification in a business or management or similar field. - A minimum of 10 years of people management and operations leadership experience, to include three years in a management role in a fast paced, customer obsessed Technical/Customer Service /Data Operations environment. - Previous experience of creating and contributing to...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Outstanding organizational, prioritization, attention to detail and multi-tasking skills. - Strong communication skills. - Ability to troubleshoot technical issues. - General understanding of online advertising processes. - Problem-solving and organization skills. - Strong research skills. - English Job summary Amazon Advertising is growing its online...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Speak, write, and read fluently in Portuguese Do you want to help change the way people interact with voice technology? Are you passionate about data and a problem-solver? Then we think you will like it here. The Alexa Data Services (ADS) organization provides data...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. - Speak, write, and read fluently in Portuguese. - Previous experience as SME in processes. Do you want to help change the way people interact with voice technology? Are you passionate about data and a problem-solver? Then we think you will like it here. The Alexa Data...


  • Heredia, Costa Rica Bayer A tiempo completo

    When you show proactivity and ambition, we’ll harness it through a variety of opportunities and challenges in the diverse areas of our business - all with a strong and meaningful purpose. Where do you want to go? What do you want to do? How do you want to make a difference? The choice is yours, and we’ll help you get there.** Be better together. Be...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    6+ years of professional non-internship marketing experience - Experience managing teams - Experience using data and metrics to drive improvements - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) - Experience driving direction and alignment with cross-functional teams Key job responsibilities - Manage a team of...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Advanced English level (oral and written). - Experience building customer relationships, identifying...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    4+ years of transactional accounting field experience - 2+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience - 4+ years of finance or a related analytical field experience - Experience working with stakeholders - 2+ years of creating process improvements...


  • Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Sr Sa Central America

    hace 1 semana


    Heredia, Costa Rica Amazon Web Services Costa Rica A tiempo completo

    Bachelor's degree in computer science, math or related field. - Minimum of 5-8 years software development, infrastructure build and management, or systems architecture design and implementation experience. - Experience with AWS technology and related technologies such as virtualization, networking, storage, and data management systems. - Strong verbal and...


  • Heredia, Costa Rica Moody's A tiempo completo

    The People Services & Solution Senior People Connect Associate provides seamless customer experience for Moody’s employees within region. Reporting to the People Connect Manager, this role will work to meet all expected service level agreements, track and analyze cases, and resolve and escalate cases, as needed. The People Services & Solution Senior...

  • Sr. Financial Analyst

    hace 7 meses


    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Sr. Financial Analyst Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70 manufacturing, R&D...

  • Associate Analyst

    hace 6 días


    Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    basic finance and tax acumen - proficiency in English - ability to follow specific detailed process steps Job summary Associate Analyst - Tax Engine Job summary We are looking for smart, passionate individuals to join our Global Product Classification Services (PCS) team in Tax Engine Department. This person will assist with the classification of billions...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience working with external parties, like banks, and with key internal partners like Treasury and technology partners....


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Campaign Management skills - Experience managing a team of 3+ people - Podcast and Video trafficking experience - Podcast production experience - Experience with third party vendors, including VAST tags - Experience with trafficking ads to YouTube The Sr. Campaign Manager will support Wondery’s US advertising service and will be responsible for creating,...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Campaign Management skills - Experience managing a team of 3+ people - Podcast and Video trafficking experience - Podcast production experience - Experience with third party vendors, including VAST tags - Experience with trafficking ads to YouTube The Sr. Campaign Manager will support Wondery’s US advertising service and will be responsible for creating,...