Operations Center Analyst

hace 2 días


Heredia, Costa Rica Auxis A tiempo completo

Job Summary:
**Job Summary**:
The Jr. OC Analyst is responsible for administrating and supporting client’s operating system environments according to best practices, while ensuring high levels of system availability and performance.

**Responsibilities**:
**Responsibilities**:

- Understand alerts for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks.
- Manage alerts for services of Microsoft Windows Server OS, such as DHCP, DNS, AD, and CA.
- React to events to ensure the highest level of systems and infrastructure availability.
- Monitor security, backup, and redundancy with systems according to predefined set of standards.
- Work closely with and in support of the IT Service Desk, Engineering team and vendors to expedite issue resolution.
- Review logs of events regularly depending on their organization/clients’ requirements.
- Proper administration of assigned tickets including, documentation, updating, managing ticket performance.

Skills and Experience:

- English - Spanish Language (Oral and writing 85 % or higher), (B2+ or above).
- Computer Science work experience.
- 1+ years of experience in related field preferred.
- Basic knowledge of the ITIL framework.
- Basic understanding in infrastructure operations management, backup, antivirus, and patching.
- Basic knowledge of Active Directory services.
- Familiar with cloud computing concepts and basic operations.
- Basic windows server administration with basic knowledge of networking infrastructure.
- Linux Operating System knowledge is a plus.
- Basic understanding in virtualization technologies
- Basic knowledge of Disaster recovery techniques.
- Excellent communications skills.
- Flexible schedules.

About Auxis:

- **Service Orientation**: Actively looking for ways to help clients.
- ** Critical Thinking**: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- ** Integrity**: being honest and having strong moral principles, or moral uprightness. To hold oneself to consistent moral and ethical standards.
- ** Team Work**: Collaborating efforts to achieve a common goal or to complete a task in the most effective and efficient way
- ** Adaptability**:Ability to adapt to changed circumstances or environment. Show the ability to learn from experience and improve the fitness of the learner as a competitor.
- ** Prioritization skills**: The capacity to understand when multiple issues or tasks arise at the same time, to work in the correct order based on the impact and urgency, by properly analyzing the situation.



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