Operations Support Specialist

hace 2 semanas


Provincia de Limón, Costa Rica Varsity Tutors A tiempo completo

**Responsibilities**: may include some or all of the following tasks;
- Provide Customer Support to Contracted Tutors
- Account Setup
- Specific Student Opportunities or Assignments
- Tutoring Products
- Technical Issues
- Scheduling Conflicts
- Payment and Payroll
- And more
- Provide guidance and assistance to tutors about:

- Resolve Technical Issues for both Instructors and Students
- Resolve technical issues for both instructors and students
- Assist customers and tutors in realtime on chat and video with technical issues
- Follow process to submit to engineering if the issue can not be resolved immediately
- Support and Audit Tutoring Sessions
- Monitor live online classes
- Assist instructors on starting and ending class sessions
- Provide Insights for School System Partners
- Handle complaints, provide appropriate solutions and alternatives
- Measure quality inputs, such as compliance to client-defined requirements, tutor preparedness, and platform ease of use.
- Address defects that require intervention on behalf of our clients, such as replacing tutors when necessary and escalating issues that prevent student learning

**Qualifications**:

- Level B2 English proficiency
- Experience with Google documents
- Professional experience in recruiting, education, customer service, retail, or another fast-paced environment preferred or a bachelor's degree
- Experience with technical support preferred
- Strong analytical and problem-solving skills
- Comfortable performing all job responsibilities on a laptop or computer
- Able to perform basic technical troubleshooting with work equipment
- Highly adaptable to change and thrives in a fast-paced environment
- Self-starter with exceptional attention to detail
- Excellent time management and organizational skills. Ability to work independently.
- Ability to multitask in a dynamic environment where priorities change quickly.
- Willingness and ability to quickly learn business practices, policies and procedures.
- Ability to work full-time 40 hours a week, with at least 1 evening and 1 weekend day required based on available shifts (shifts to be adjusted seasonally based on demand if needed). Operating day is from 8:00am - 8:00pm CDT.
- High-speed Internet access (25 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
- A quiet work environment that promotes focus

**Location**: Fully Remote - Based in Costa Rica

**About Nerdy**:
**Varsity Tutors Leadership Principles**

Relentless Focus on Customers
- Comfort with Ambiguity
- Ownership
- Simplify
- Intellectual Curiosity
- Build Teams
- Think Big
- Insist on High Standards
- Bias for Action
- Build Trust
- Go Deep
- Have Conviction
- Deliver Results
- Are Right, a Lot

**Benefits**:

- Competitive Hourly Rate ($9.75/hr USD)
- Full-Time Position (40 hours per week)
- Fully Remote Position
- A once-in-a-lifetime opportunity to help transform how the world learns
- A fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture



  • Provincia de Limón, Costa Rica Varsity Tutors A tiempo completo

    **Responsibilities**: may include some or all of the following tasks; - Provide Customer Support to Contracted Tutors - Account Setup - Specific Student Opportunities or Assignments - Tutoring Products - Technical Issues - Scheduling Conflicts - Payment and Payroll - And more - Provide guidance and assistance to tutors about: - Resolve Technical Issues for...


  • Provincia de Limón, Costa Rica Varsity Tutors A tiempo completo

    **Responsibilities**: may include some or all of the following tasks; - Provide Customer Support to Contracted Tutors - Account Setup - Specific Student Opportunities or Assignments - Tutoring Products - Technical Issues - Scheduling Conflicts - Payment and Payroll - And more - Provide guidance and assistance to tutors about: - Resolve Technical Issues for...


  • San Rafael de Escazú, Costa Rica Roche A tiempo completo

    The Position As a member of the Global Digital Hub Team, you will work to ensure fulfillment of the Global Digital Hub long term outcomes and strategy as well as excellent delivery of our various digital operations priorities. You are responsible for supporting and executing different initiatives, you work with relevant stakeholders on how to further...


  • Provincia de Cartago, Costa Rica Coloplast A tiempo completo

    **Location**: Cartago, Costa Rica, CR **Job Family**: Information Technology **Country/Region**: Costa Rica Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Coloplast Business Centre we are responsible for global financial operations, orders administration, HR and IT support,...

  • IT Support Specialist

    hace 5 días


    Provincia de Cartago, Costa Rica Empresa de Parque Industrial ZETA- Cartago A tiempo completo

    **Acerca de la vacante**: **Funciones del Puesto**: - Able to work closely with the IT department in a multisite company (GERMANY/ USA). - This position may also offer the possibility to provide support for our subsidiaries in the Germany and USA. - Help control by monitoring system processes, working to resolve system issues and following established...

  • IT Support Specialist

    hace 3 días


    Provincia de Cartago, Costa Rica Rau Precision Metals S.A. A tiempo completo

    **Acerca de la vacante**: **Funciones del Puesto**: - Able to work closely with the IT department in a multisite company (Germany/USA). - This position may also offer the possibility to provide support for our subsidiaries in the Germany and USA. - Help control by monitoring system processes, working to resolve system issues and following established...


  • Provincia de Limón, Costa Rica Varsity Tutors A tiempo completo

    **Responsibilities**: May include some or all of the following tasks; - Support Tutor Applicants and Tutor Onboarding - Update our Digital Inventory of Institutional Sessions and Courses - Conduct data entry, registration, and enrollment activities for school district accounts - Add new courses to digital inventory and providing ongoing maintenance of this...


  • Provincia de Limón, Costa Rica Varsity Tutors A tiempo completo

    **Responsibilities**: May include some or all of the following tasks; - Support Tutor Applicants and Tutor Onboarding - Update our Digital Inventory of Institutional Sessions and Courses - Conduct data entry, registration, and enrollment activities for school district accounts - Add new courses to digital inventory and providing ongoing maintenance of this...


  • Provincia de Limón, Costa Rica Varsity Tutors A tiempo completo

    **Responsibilities**: May include some or all of the following tasks; - Support Tutor Applicants and Tutor Onboarding - Update our Digital Inventory of Institutional Sessions and Courses - Conduct data entry, registration, and enrollment activities for school district accounts - Add new courses to digital inventory and providing ongoing maintenance of this...

  • Payroll Specialist

    hace 4 semanas


    Provincia de Cartago, Costa Rica Coloplast A tiempo completo

    **Ubicación**: Cartago, Costa Rica, CR **Familia de puestos**: Financiero **País**: Costa Rica Job Function Summary The Payroll Specialist responsibilities include supporting to the Payroll Controller collecting the employee information and working hours, calculating wages, preparing, and processing employee payments, and maintaining accurate payroll...


  • Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Provide technical manufacturing support to Operations and Engineering. **Key Responsibilities**: - Perform weekly preventive maintenance routines for equipment to avoid program down time - Check for failures in equipment and perform corrective actions to affected areas that have down time, including conducting and writing impact assessment reports of...


  • Provincia de Cartago, Costa Rica AlignTech A tiempo completo

    **Program Description** Align launched the second internship program in 2021 for the role of a CAD Designer. A CAD Designer is responsible for designing 3D Orthodontic Treatments using Align Technology’s proprietary CAD dental design software (OrthoCAD) from digitally scanned files of patients from our customers (Orthodontists and GP Dentists). During...


  • Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Provide technical manufacturing support to Operations and Engineering. **Key Responsibilities**: - Perform weekly preventive maintenance routines for equipment to avoid program down time - Check for failures in equipment and perform corrective actions to affected areas that have down time, including conducting and writing impact assessment reports of...

  • Quality Engineer

    hace 4 semanas


    Provincia de Cartago, Costa Rica Coloplast A tiempo completo

    **Location**: Cartago, Costa Rica, CR **Job Family**: Quality Assurance **Country/Region**: Costa Rica Job function summary The Quality Engineer ensures compliance to external and internal quality requirements and provides support to Operations value stream in accordance with Coloplast Quality Management System. Major areas of accountability - Create...

  • Purchasing Engineer

    hace 4 semanas


    Provincia de Cartago, Costa Rica Rau Precision Metals S.A. A tiempo completo

    **Purchasing Engineer **Vacante Fresca****: Rau Precision Metals S.A. **Publicado el**: 18-04-2024, por Rau Precision Metals S.A.. **Descripción de la Empresa**: Manufactura. ACERCA DE LA VACANTE Funciones del Puesto - Purchase goods, materials, components or services in line with specified cost, quality and delivery targets of existing suppliers. -...

  • Engineering Technician

    hace 4 semanas


    Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Provides technical manufacturing support to Operations and Engineering. **Key Responsibilities**: - Execute experiments and tests (following protocols) to develop findings for the validation and improvement of equipment, software and manufacturing processes/methods based on engineering principles; analyze results, make recommendations, and develop reports...

  • Tech, Technical Training

    hace 1 semana


    Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Serve as a SME in performing a variety of manufacturing and training support tasks associated with product development, training stakeholders, product transfers between facilities, and on-going process improvements, optimizations and corrections. **Key Responsibilities**: - Assess trainer skills and product knowledge as it relates to Trainer Competence and...


  • San Rafael de Escazú, Costa Rica Swarovski A tiempo completo

    An attractive work place in the Global Business Services (GBS) spoke of Swarovski, based in San José, Costa Rica. The GBS develops and delivers high quality multi-functional services, provides functional expertise and ensures a continuous improvement of its process portfolio, together with the GBS Office in Gdansk, Poland, the regional GBS Office in APAC...

  • Sr. Rep, HR Solutions

    hace 3 semanas


    Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    This position acts as the first point of contact for HR inquiries, identifying and delivering solutions to employees and People Leaders. This role executes processes, delivers services, and conducts the day-to-day operations in their assigned function/service area team. This position is empowered to support and perform transactional activities required to...

  • Supv Ii, Quality

    hace 5 días


    Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Supervises employees responsible for Quality Inspection. **Key Responsibilities**: - Supervise employees and quality activities pertaining to the production of products and/or manufacturing processes in - and with quality/technical knowledge of 2 or more production areas, depending on the complexity of the areas, in addition to conducting performance...