Sr. Rep, HR Solutions
hace 2 semanas
This position acts as the first point of contact for HR inquiries, identifying and delivering solutions to employees and People Leaders. This role executes processes, delivers services, and conducts the day-to-day operations in their assigned function/service area team. This position is empowered to support and perform transactional activities required to enable HR business processes and drive a best-in-class employee experience.
**Key Responsibilities**:
- Perform HR Solutions tasks with high complexity under limited to no direction. Act as first point-of-contact for all HR inquiries, with an employee-centric mindset, expressing empathy in customer service delivery to create a positive, memorable experience for every customer.
- Execute daily service operations by responding to complex service demands and issues as they arise (e.g., volume of calls, staff absence, chat and service portal inquiries, etc.), identifying solutions, and providing HR-related information to employees and people leaders.
- Delegate and escalate inquiries as appropriate but remain responsible for the HR case through completion by tracking progress and providing continuous feedback to requestors on status of their inquiries.
- Lead, plan, and execute HR tasks and activities for their assigned function(s). Provide coaching and knowledge transfer to other team members.
- Leverage E2E process documentation, procedures, work instructions, and Knowledge Base and Case Management content to resolve inquiries quickly and execute day-to-day operational activities and tasks.
- Consolidate and communicate emerging issues/trends from the team’s interactions and provide insight that supports continuous improvements (e.g., to reduce inquiry volume, reduce task execution turnaround time) and improve the customer experience.
- Engage in improving HR Knowledge Base and Case Management content for their assigned function, based on their user experience.
- Other incidental duties
**Education and Experience**:
H.S. Diploma or equivalent 4 years of experience in Human Resources Administration or shared services environment Required or
Bachelor's Degree or Equivalent in Human Resources, Business Administration, or related field preferred.
**Additional Skills**:
- Experience with interacting and supporting all levels of management
- Experience managing HR system data
- Experience and understanding of enabling technologies (e.g., case management, employee and manager self-service) and how they work within a customer service business environment (ServiceNow preferred)
- Experience with an ERP system (Workday preferred)
- Full knowledge and understanding of Edwards policies and procedures
- Full knowledge and understanding of HR Solutions. Ability to operate effectively and proactively in a customer service environment with a customer focus and employee experience mindset
- Ability to use appropriate judgment and critical thinking skills involved in escalating issues or other resources in decision making or processing
- Ability to effectively utilize HR technology system(s), resource material, and websites to accurately capture, track, and follow-up on information related to inquiries
- Ability to interact with all levels of employees to resolve difficult issues
- Ability to manage high workloads and conflicting priorities, both in support of the HR team and their customers or employees
- Attention to detail and high work standards in support of accurate delivery
- General understanding of employment legislation and compliance for the relevant jurisdiction
- Excellent verbal and written communication skills
- Solid analytical and problem-solving skills required
- Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
-
Rep, HR Solutions- Workforce Administration
hace 6 días
Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completoThis position acts as the first point of contact for HR inquiries, identifying and delivering solutions to employees and People Leaders. This role executes processes, delivers services, and conducts the day-to-day operations in their assigned function/service area team. This role is empowered to support and perform transactional activities required to enable...
-
Rep, HR Solutions- Workforce Administration
hace 4 semanas
Cartago, Costa Rica Edwards Lifesciences A tiempo completoThis position acts as the first point of contact for HR inquiries, identifying and delivering solutions to employees and People Leaders. This role executes processes, delivers services, and conducts the day-to-day operations in their assigned function/service area team. This role is empowered to support and perform transactional activities required to enable...
-
Manager, HRs
hace 7 horas
Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo**Key Responsibilities**: - Drive day-to-day performance of their HRS Workforce Administration team by monitoring, tracking and interpreting SLA metrics, and achieve operational excellence as measured internally and against external benchmarks to drive improvement. Monitor and manage staffing needs for the HRS Workforce Administration team in the assigned...
-
Sr Tech, Maint/mfg Support Eng
hace 2 días
Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completoSr Tech, Maint/Mfg Support Eng (automation technician / Controls technician) Turno A Provide technical manufacturing support to Operations and Engineering. **Requerimientos especificos de la posicion**: Conocimientos intermedio-avanzados en programación y troubleshooting de equipos automatizados que tengan PLC (Controladores Lógicos Progamables) y HMI...
-
Architect, Business Systems
hace 7 horas
Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completoYou will make an impact by... - Be a Subject Matter Expert (SME) in business processes in the area of responsibility (Manufacturing and QA). Lead efforts to reengineer and optimize business processes and systems. - Lead, identify, design and implement information systems to meet business process requirements. Demonstrate a strong bias to configure...
-
Arch, Business Systems
hace 7 días
Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo**Key Responsibilities**: - Be a Subject Matter Expert (SME) in business processes in the area of responsibility (Manufacturing and QA). Lead efforts to reengineer and optimize business processes and systems. - Lead, identify, design and implement information systems to meet business process requirements. Demonstrate a strong bias to configure commercially...
-
HR Manager
hace 2 días
Cartago, Costa Rica Infotree Global Solutions A tiempo completoPosición presencial de lunes a viernes de 8am a 5pm. - 10 años de experiência en gestión de recursos humanos. - Bachillerato en Recursos Humanos o una disciplina relevante. - Fluido en inglés. - Experiência demostrada en varias áreas de recursos humanos, incluido el reclutamiento. - Capacidad demostrada de análisis, resolución de problemas y...
-
Sr Tech Facilities
hace 3 semanas
Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo**Key Responsibilities**: Daily Check and ensure the operation of BMS, PME, CMS and LSS Systems, Takes the appropriate actions in Case of Any Abnormalities/Critical active alarms. Takes noticed of all alarms and informs statuses to respective stakeholder. Check the Operational Availability of all the systems equipment’s through BMS System and escalate to...
-
Sr Tech, Maintenance Support
hace 2 días
Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completoProvide technical manufacturing support to Operations and Engineering. **Key Responsibilities**: - Set-up and execute feasibility studies, experiments, and tests - both creating and following established protocols - to develop findings for the validation and improvement of equipment and manufacturing processes/methods based on engineering principles;...
-
Supervisor, IT Support
hace 6 días
Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completoInnovation starts from the heart. At Edwards Lifesciences, we are dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in innovative information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both...
-
Sr. Architect
hace 7 horas
Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo**Key Responsibilities**: Develop strategies, policy and standards to protect company information and technology assets for enterprise and manufacturing sites. Perform threat identification and mitigation activities using industry leading security controls and tools sets. Advance Edwards’ cyber threat and vulnerability management program to ensure...
-
Sr Tech, Maint/mfg Support Eng
hace 2 semanas
Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completoProvide technical manufacturing support to Operations and Engineering. **Key Responsibilities**: - Perform weekly preventive maintenance routines for equipment to avoid program down time - Check for failures in equipment and perform corrective actions to affected areas that have down time, including conducting and writing impact assessment reports of...
-
Senior Director, Quality Engineering
hace 6 días
Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completoImagine how your ideas and expertise can change a patient’s life. Our Quality teams help shape the development of groundbreaking technologies to ensure each stage of our innovation process is held to the highest standards of integrity and safety. You’ll bring your passion for problem solving and partner with various teams to influence decision-making for...
-
Operations Support Specialist
hace 5 días
Provincia de Limón, Costa Rica Varsity Tutors A tiempo completo**Responsibilities**: may include some or all of the following tasks; - Provide Customer Support to Contracted Tutors - Account Setup - Specific Student Opportunities or Assignments - Tutoring Products - Technical Issues - Scheduling Conflicts - Payment and Payroll - And more - Provide guidance and assistance to tutors about: - Resolve Technical Issues for...
-
Senior Accountant
hace 7 días
Cartago, Costa Rica Nextern A tiempo completoThe Sr. Accountant is a mid-level position reporting directly to the Finance Controller. This position performs various mid-level accounting tasks on a daily and monthly basis and requires working in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as...
-
Architect, Information Security
hace 2 semanas
Cartago, Costa Rica Edwards Lifesciences A tiempo completoInnovation starts from the heart. At Edwards Lifesciences, we are dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in innovative information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both...
-
Senior ETRM Developer
hace 3 semanas
Santa Bárbara de Heredia, Costa Rica Publicis Sapient A tiempo completoJob Description Publicis Sapient is looking for a Sr. Associate, ETRM Technology Solutions to support the translation and construction of our clients’ business problems into innovative technology solutions during this exciting time of growth for the energy and commodities sector. You’ll provide technical guidance to project teams, flexing your...
-
Supervisor, IT Support
hace 2 semanas
Cartago, Costa Rica Edwards Lifesciences A tiempo completoInnovation starts from the heart. At Edwards Lifesciences, we are dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in innovative information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both...
-
Senior Director, Quality Engineering
hace 3 semanas
Cartago, Costa Rica Edwards Lifesciences A tiempo completoImagine how your ideas and expertise can change a patient’s life. Our Quality teams help shape the development of groundbreaking technologies to ensure each stage of our innovation process is held to the highest standards of integrity and safety. You’ll bring your passion for problem solving and partner with various teams to influence decision-making...
-
Lead Network Engineer
hace 4 semanas
Barreal de Heredia, Costa Rica Concentrix A tiempo completoJob Title:Lead Network EngineerJob DescriptionJob Description SummaryYour Journey at Concentrix + Webhelp Starts Here:At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities,...