Asstmgr-guest Services

hace 4 días

San José, Costa Rica Marriott Worldwide A tiempo completo

**Job Number** 22123543

**Job Category** Rooms & Guest Services Operations

**Location** Zadun a Ritz-Carlton Reserve, Boulevard Mar de Cortez, San Jose del Cabo, Baja California Sur, Mexico VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Leading Guest Services Teams**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Celebrates successes and publicly recognizes the contributions of team members.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

**Maintaining Guest Services and Front Desk Goals**
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Strives to improve service performance.
- Provides immediate assistance to guests as requested.
- Ensures employees understand customer service expectations and parameters.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.

**Implementing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Manages payroll administration.

**Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Participates in employee progressive discipline procedures.
- Uses all available on the job training tools for employees.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Supervises on-going training initiatives and conducts training when appropriate.
- Participates in the employee performance appraisal process, providing feedback as needed.

**Additional Responsibilities**
- Anal

  • Guest Services Agent

    hace 1 semana

    San José, Costa Rica Neighborhood Hosts A tiempo completo

    **About Us** We are a hotel and airbnb management company headquartered in NYC, with a work from home team split around the globe (we were working from home before it was the trend!: - ) ). Founded in 2015, we weathered the pandemic and are again starting to grow! **Looking For** We are looking for a rockstar team member to fill out our guest and booking...

  • Expedition Guest Services Director

    hace 2 semanas

    San José, San José, Costa Rica Tcs Expeditions A tiempo completo

    We are seeking a highly skilled Guest Services Director to join our team at TCS Expeditions. As a key member of our staff, you will be responsible for delivering exceptional guest experiences on our luxury group jet expeditions and private custom travel trips.The successful candidate will have 3+ years' experience in a customer service setting, preferably in...

  • Agent-guest Services

    hace 4 días

    San José, Costa Rica Marriott Worldwide A tiempo completo

    **Job Number** 22120725 **Job Category** Rooms & Guest Services Operations **Location** Zadun a Ritz-Carlton Reserve, Boulevard Mar de Cortez, San Jose del Cabo, Baja California Sur, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Services Manager

    hace 7 meses

    San José, Costa Rica TCS Expeditions A tiempo completo

    **About Us**: TCS World Travel is part of the Travelopia group, which is one of the world’s leading specialist travel groups providing customers with a diverse range of unique travel experiences. This includes adventure travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht and river boat charter holidays, educational and...

  • Guest Services Manager, Pct

    hace 6 meses

    San José, Costa Rica TCS Expeditions A tiempo completo

    **About Us**: TCS World Travel is part of the Travelopia group, which is one of the world’s leading specialist travel groups, providing customers with a diverse range of unique travel experiences. This includes adventure travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht and river boat charter holidays, educational and...

  • Guest Services Team Lead

    hace 4 días

    San Francisco, Heredia, Costa Rica Marriott Worldwide A tiempo completo

    Job Overview">We are seeking a skilled Guest Services Team Lead to join our team at the Costa Rica Marriott Hotel Hacienda Belen. As a key member of our Rooms & Guest Services Operations, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our valued customers.About the Role">This is a full-time...

  • Guest Reservations Coordinator

    hace 9 meses

    San José, Costa Rica Dwellworks Costa Rica LTD A tiempo completo

    Dwellworks is searching for an (day shift) associate to join our growing Corporate Housing team in Costa Rica. This position will work Monday - Friday and is located in San Jose! OUR POSITION IN A NUTSHELL As Guest Reservations Coordinator you will contribute to the management of corporate housing programs for corporate housing clients and may be in direct...

  • Hotel Guest Services Coordinator

    hace 2 meses

    San José, San José, Costa Rica Marriott International, Inc A tiempo completo

    **Job Overview**As a Guest Environment Expert at Marriott International, you will be responsible for maintaining the appearance and cleanliness of our hotel. This includes delivering exceptional guest experiences, stocking carts, cleaning rooms and public spaces, and ensuring a safe and welcoming environment for all guests.**Key Responsibilities:**Ensure a...

  • Guest Reservations Coordinator

    hace 8 meses

    San José, Costa Rica Dwellworks Costa Rica LTD A tiempo completo

    **OUR POSITION IN A NUTSHELL**: As Guest Reservations Coordinator you will contribute to the management of corporate housing programs for corporate housing clients and may be in direct contact with guests/clients. The Guest Reservations Coordinator is expected to specialize in one specialty (Reservations or Post-booking/Guest services) and be trained when...

  • Guest Experience Expert

    hace 7 meses

    San José, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 23036436 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn San Jose Escazu, Ave. Escazu Complex Prospero Fernandez Hwy, San Jose, Costa Rica, Costa Rica **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Experience Expert

    hace 6 meses

    San José, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 23204762 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn San Jose Escazu, Ave. Escazu Complex Prospero Fernandez Hwy, San Jose, Costa Rica, Costa Rica VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests...

  • Guest Experience Professional

    hace 2 meses

    San José, San José, Costa Rica Marriott International, Inc A tiempo completo

    **Role Overview**As a Guest Experience Expert at Marriott International, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and unique.**Key Responsibilities**Process operational needs and address guest requests in a timely and efficient manner.Complete reports and share the highlights of the local area...

  • Guest Experience Expert

    hace 1 semana

    San José, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 23018180 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel San Jose Escazu, Avenida Escazu, Escazu, San Jose, Costa Rica **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we...

  • Guest Experience Expert

    hace 7 meses

    San José, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 23140378 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel San Jose Escazu, Avenida Escazu, Escazu, San Jose, Costa Rica **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we...

  • Guest Experience Expert Temporal

    hace 7 meses

    San José, Costa Rica Marriott International, Inc A tiempo completo

    **Additional Information** TEMPORAL RECEPCION **Job Number** 23209287 **Job Category** Rooms & Guest Services Operations **Location** Courtyard San Jose Escazu, Calle Marginal Norte Plaza Itskatzu, San Jose, Costa Rica, Costa Rica VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our...

  • Luxury Guest Experience Manager

    hace 2 meses

    San José, San José, Costa Rica Tcs Expeditions A tiempo completo

    About TCS ExpeditionsTCS Expeditions is a leading provider of luxury group jet expeditions and private custom travel experiences. With over 30 years of expertise, we have developed and operated over 300 expeditions to more than 200 destinations worldwide.The OpportunityWe are seeking a highly skilled Guest Services Manager to provide exceptional support and...

  • Luxury Guest Experience Professional

    hace 3 semanas

    San José, San José, Costa Rica Marriott International, Inc A tiempo completo

    About the RoleWe are seeking a highly skilled and detail-oriented Luxury Guest Experience Professional to join our team at AC Hotels. This is an exciting opportunity for someone who is passionate about delivering exceptional guest experiences and has a keen eye for detail.Key ResponsibilitiesDeliver personalized service to guests, ensuring their stay is...

  • Guest Experience Ambassador

    hace 1 semana

    San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Overview**We are seeking a dedicated Guest Experience Ambassador to join our team at the Costa Rica Marriott Hotel Hacienda Belen. As a key member of our Rooms & Guest Services Operations team, you will play a vital role in ensuring that every guest has an exceptional experience.**Salary Information**The estimated salary for this position is $50,000 -...

  • Recepcion Hotel Guest Experience Expert

    hace 1 semana

    San José, Costa Rica Marriott International, Inc A tiempo completo

    **Additional Information** RECEPCION HOTEL **Job Number** 23035628 **Job Category** Rooms & Guest Services Operations **Location** Courtyard San Jose Escazu, Calle Marginal Norte Plaza Itskatzu, San Jose, Costa Rica, Costa Rica **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t...

  • Recepcion Hotel-guest Experience Expert

    hace 1 semana

    San José, Costa Rica Marriott International, Inc A tiempo completo

    **Additional Information** FRONT DESK CLERK **Job Number** 23019246 **Job Category** Rooms & Guest Services Operations **Location** Courtyard San Jose Escazu, Calle Marginal Norte Plaza Itskatzu, San Jose, Costa Rica, Costa Rica **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t...